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December 2023 by Batool Sultani
It has very talented, helpful and respectful staffs. and very understandable.they acknowledged my problem and help me with one single entry for that day till I be eligible for upgrading my membership. I appreciate of their effort to providing an excellent memorable experience to their customers.
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December 2023 by Lucci Vuitton
I like going to the gym. Wish they had more weight machines though. I give this place five stars because I give myself five stars for the effort I put in there????
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November 2023 by Ivana Tufegdzic
This location is great! It's a new facility with plenty of nice machines (most track your reps/time). The staff is really friendly and very helpful! I definitely feel more comfortable at this gym than other chains I've gone to before. The people that go seem to be respectful and I don't feel any bad vibes. To be fair I mostly go in the early mornings so I can't speak to the busiest times. My only critique would be that it seems understaffed sometimes so maybe the company should work on employee retention.
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November 2023 by Howard R.
Easy to join, freakin' pain in the hindquarters to leave. It's been over two months since I cancelled my membership, in person, at the facility, where I was assured my membership was canceled. Riiiiight.I figured there would be one more monthly pmt after cancelling. Now after a second monthly charge showed up, I'll going to report a fraudulent charge so the credit card company will take care of what should be a very simple thing to do. Sigh...
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November 2023 by De P.
The gym is awesome, as well as the Manager Tyler! Sometimes, he has to do the hobby of talking to members who refuse not to follow the rules! Remember this is his job!!! That said to the member who thought he was being singled out, it comes down to the fact that you were not following the rules! Accountability is what you must learn; take responsibility for the fact you were being a disruption to the other members. Banging the weight machines, loud grunts, not wiping your sweat off the machines after use is being RUDE! The staff at this gym are wonderful, productive, kind, and helpful . Tyler is the best Manager this location has had in the since opening.
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September 2023 by Steve Haines
I never see a staff cleaning.The men's bathroom was really dirty. The management & staff were rude to me and my friend. They stated I could use the hydro massage and then said I couldn't them my friend had to talk to the manager. It was a pleasant experience & I would not recommend this Planet Fitness because of the management.
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September 2023 by Maria D
Professional and friendly staff. The gym has a large variety of equipment and very very clean. I definitely recommend this location 100%.
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September 2023 by Starr E.
The way Planet Fitness Eltoro operates is awful. Beware they can change policy on you right in the middle of your membership. This is what happened to me. The issue is you think you are getting one thing then they say nope you can't do that. I talked to upper management today her name is Ruby Islas to voice my concerns and she was rude & threatened to void my membership & call the cops on me for no good reason. She was reactive and had no empathy whatsoever. I was told from the beginning of my membership that I could bring my friend who by the way is handicapped and has a lot of limitations with me to work out and use the black card membership part of it. That is why I signed up so we can both use it and go together. I was able to use it with no problem for over a year and a half and this past year they started restricting him from going with me. I asked today if he could go and the guy said okay but next time you can't so we went in and the guy who I had a problem with last time went and said no don't let that guy in and he would not start the hydro massage for my friend. So I went to talk with the manager and explained that this man has autism and limitations and he is very upset that you said he can and now he can't go on the hydro massage and that is not cool. I had to talk with her for a while before she said okay he can go for the last time she demanded. I said okay. But at first, she was threatening me. She has no management skills. My membership is up in 3 weeks so I won't be renewing my membership, especially at Planet Fitness on Eltoro. Awful customer service and management.
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September 2023 by Melissa Baldwin
Planet Fitness Lake ForestI was a member of this gym for about 6 months. I noticed a few months in that I was being overcharged ($40.03) each month when my membership rate for the PF Black Card Plus membership is only $24.99.I contacted PF support and they let me know they cannot help because it is a franchised business. I emailed the specific gym and could not cancel online or get refunds because I’d need to sign in person.I went in to the gym today and showed the staff member my recurring $40.03 charges and my membership page in my app showing that I should be paying $24.99. He let me know that this happens because when initially entering my payment information, some typo or error occurred and the system went ahead and charged my backup payment along with a late fee.There was no email to let me know that my backup payment was being used, nor that there was a late fee being assessed.The staff member confirmed that it happens all the time and gym members don’t get notified about this issue but need to go to the front desk at the gym when they see that they’ve been overcharged to get their payment corrected.I kindly asked if there was anything I could do to get a partial refund and he said no.It’s a bad customer experience so I wanted to let others know to keep an eye out and go to the front desk right away if the payments are off. Don’t bother with PF Corp.PS. Gross water puddles in the women’s showers and doesn’t drain.
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September 2023 by Nola W.
Friendly greeting! You having the newest Hydro massage bed and massage chairs! Cleanliness! And keeping your 30 minute workout area for those of us who are there to utilize that equipment for exactly that! I'm a traveler and these things are very important to me! Thank you Planet Fitness Lake Forest (Miguel and Serenity) for doing your best to make #1 Gym amongst us Travelers!!!!!
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August 2023 by Missy B.
Planet Fitness Lake ForestI was a member of this gym for about 6 months. I noticed a few months in that I was being overcharged ($40.03) each month when my membership rate for the PF Black Card Plus membership is only $24.99. I contacted PF support and they let me know they cannot help because it is a franchised business. I emailed the specific gym and could not cancel online or get refunds because I'd need to sign in person.I went in to the gym today and showed the staff member my recurring $40.03 charges and my membership page in my app showing that I should be paying $24.99. He let me know that this happens because when initially entering my payment information, some typo or error occurred and the system went ahead and charged my backup payment along with a late fee.There was no email to let me know that my backup payment was being used, nor that there was a late fee being assessed. The staff member confirmed that it happens all the time and gym members don't get notified about this issue but need to go to the front desk at the gym when they see that they've been overcharged to get their payment corrected.I kindly asked if there was anything I could do to get a partial refund and he said no. It's a bad customer experience so I wanted to let others know to keep an eye out and go to the front desk right away if the payments are off. Don't bother with PF Corp.
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July 2023 by Laura Brown
Reason not a 5 star is the change of time. We joined awhile back not just because of the great price and convenience, but mainly because it was 24hrs. And it got us motivated to work out early in the morning. Once it changed we just really don't go. Geting up by 4am to work out before going to work at 530 was so energizing and had us in a great mood as we started our day.If only you change the weekday mornings to 4am instead of 5am you would have one happy customer ,if not more because there was always people there at that time.. just one hour change PLEASE! ?
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July 2023 by Tyler Collins
Big open gym and tons of treadmills. Only five upright bikes but I've never had an issue getting on one. Only been mornings MWF and the crowd level is low.
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July 2023 by Diane Matonti
I have been waiting years for a PF to open near my home and it was the best decision I made to leave my current gym to join PF. The staff is cheerful and helpful and there is enough equipment at the location to meet the high demands of certain times of the day. The schedule of workouts they offer is varied enough to not make my workouts boring and/or redundant.
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July 2023 by Erin M.
Has a ton of cardio machines but not enough weights. There's always a wait for the benches or strength training equipment. If you solely do cardio this place is great. They keep it pretty clean which I appreciate. Also, I like that the cardio machines have TVs attached to them. Overall, it's fine. The price is good. It gets the job done.