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January 2024 by Parisa Soheili
I paid for ful service means exterior and interior.They just vacuum inside whithouu cleaning anything els.when I complained that the doors and seats are still Antonio ( manager) said doors and seats are not included in full service interior?!?!?!How it possible to cheat on people like that?He said I need to pay extra for rest of interior cleaning.I agreed but he didn’t do it.I already record him to show his bad attitude and disaster service.
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December 2023 by Susan
The Absolute Worst Customer Service!!My first experience at this car wash. I was told to put my car in neutral.My wipers went on automatically and one was totally ripped off!My car is a new Jaguar, however, even if I would have been driving my older car I would have been just as upset.When I showed the manager, he responded, “We are not responsible for anything”in a very negative and disrespectful tone.Then he walked away.Horrible business!!
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December 2023 by Mohammed Aldahabi
I've been using their service for almost a year - always got the mid tier service, always thought it was Ok'sh for the promise, and always tipped the boys ..Today was Black Friday and probably the boys were not happy to work and I was asking them to close some obvious dirty gaps in the car .. and one guy walked on me.. I thought this time I'm not gonna tip.. the same guy started to wave at me in a very provoking way and when I asked the manager what he thinks he was as indifferent as the cleaning guy was.. to summarize: if you have to actually drive to this location I'd add couple of minutes more and go to another one, it's below average and there is certainly a problem in their service
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November 2023 by Espanta Ghaffari
I bought the gold one, which expected to clean well but they finished it in 5 minutes with too many spots dirty. Some spots in my car they didn’t even touch it. My total experience is so bad, never comeback there.
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November 2023 by M
My car wasn't much cleaner than when I entered the car wash, plus every time I was there a stream of soap always leaked back into the car after it was rinsed off, waste of money!
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October 2023 by jorge v.
I guess the honeymoon is over. I've been coming to this car wash for a couple of years and had excellent service. However yesterday I got my car back with greasy fingerprints, dirt, poor vacuuming, etc. it was very disappointing and I will not return. It's too bad because this used to be a good car wash.
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October 2023 by Edmund J.
I hate picking a place to get my car washed. Always hate picking a place for car wash. But these guys rocked it. Car came out super clean. They found a five dollar bill and left it on the center console. Really impressed. Can't wait to go back.
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June 2023 by Vallary T.
My $25.00 car wash cost me over $1000. Do not go here. I entered the wash without any defects on my front windshield. I had it dried and noticed there was GIANT crack all the way down the driver's side. When I finally reached the GM, Alex Yari, he stated they had no liability and it was probably the hot wind shield with cold water; it was less than 80 degrees out. When I asked for the contact of the owner he would not provide it and stated "nobody will help you with that". None of the other cars before or after me had the same damage. I am a full time single mom and can't afford to spend over a grand on replacing my windshield.
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June 2023 by EMF Inspection
best car wash in Lake Forest California with friendly staff and great prices
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June 2023 by John D.
I took my wife's car there and watched while they dried the exterior and cleaned the interior. The high point was one guy took out the driver side floor mat and scrubbed it freed of collected dirt. The low point was when I got home I noticed that they didn't apply the tire shine on the passenger side of the car. This isn't the first time something like this happened. I got on the phone and spoke to the manager Andre who apologized and said he would make good on it the next day. That was also a plus. The final negative was my wife noticing that the entire passenger side of the car was still dirty as though nobody even attempted to wipe it clean after going through the washer.Never again. I even tipped these clowns $2 assuming that they did a decent job. There must have been 4-5 guys working on it. How lazy are these people?
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May 2023 by April L.
Still waiting after 2 months to get my car repaired. They ran into the back of it, gouging my bumper when it was in the drying area the employee was in the car that ran into me. They acted like they would get it taken care of right away, but it's two months later, and I don't have a repair or a check in my hand for the damage.
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May 2023 by Megan S.
Great service! I got $2 off the full service wash with their text rewards program, made my total $22 !
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May 2023 by Rob C.
Car wash is good but not perfect. They spray and scrub at the back of the car but to the front so usually the back of the car is clean but the front and sides gets missed at times so it remains a little dirty. Wish they scrubbed the front and sides too. So elbow grease to scrub off scum. Free vacuum too if you need. They do offer different levels of car washes at different costs. Self serve where you vacuum and dry yourself or full service where they vacuum and dry door you. Cost are different for the two.Overall, it's not that badPro tip - purchase their membership if you think you will get at least 3 washes or more in a month. Otherwise, just pay as you go.
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April 2023 by cody woods
Had my carpets “shampooed” they barely vacuumed and all they do spray and scrub with a degreaser. My van smells all mildewy. Now I have to spend more money to have it properly done. When I thought that’s what I was doing. Oh well lesson learned. Your better off spending 11$ down the street at the shellServices: Auto detailing
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February 2023 by Alex Mendoza
Raised their prices significantly. The drive through portion is not as efficient as you spend about 60 seconds total in there start to finish. I would have hoped for better detailing with the price increase since the turn around for your car is about 5 minutes. Probably won’t return although I have been using their services for over 3 years now.