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November 2023 by Ali L
Store was messy and not organized. Employee could use more customer service training. Or maybe you will receive better service if you are Caucasian, like how we were ignored while the other customers received helped.
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November 2023 by Cindy Hahn
The bathroom is disgusting! I've seen cleaner bathrooms in a gas station! Michaels has better stuff anyway. Really disappointed in this location.
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November 2023 by Sue B.
We always have a pretty good experience here. We especially like the fabric area. The ladies who work in this area are nice and helpful.
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November 2023 by Cindy H.
The bathroom is disgusting! I took pics but can't seem to upload them. Anyway, save yourself the trouble - Michael's had way better stuff anyway!
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October 2023 by Lonna A.
This store is understaffed and unorganized. Went in to buy sewing needles. Asked 3 employees and none of them sew???? Really. Then they laughed about it. Hummmmm!!!
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October 2023 by Nadia S.
I called the store to see if I can exchange a damaged an online purchase at the store. The lady was not helpful and questioned how I can say product was damaged when it came in the packet. Very rude..
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August 2023 by Cassandra I.
I've stopped coming here because the old lady at the cutting counter and the old lady at the register are both so rude and unhelpful. I cant even ask for help because I feel intimidated, like I'm going to get yelled at. It's always like a hostage situation, never coming back here.
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March 2023 by Sonja T.
Just left this location putting everything I intended on purchasing back because the sales associates tried to rush me out of the store saying they were closed at 5:55. Even if it was 6 o'clock I was in shopping before closing and was on my way to the register. Absolutely horrible customer service. Will take my business to Michael's or Hobby Lobby from now on.
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March 2023 by Micki Hergenreder
I stood in no line..I was at the front, for over 10 minutes..listening to 2 men behind the counter, shoot the breeze and totally ignore me. One girl at the other end of the counter was waiting on 2 other customers..working 2 check out registers...I finally shoved my fairly full cart aside and left...probably 75 plus dollars worth of flowers...Joanns can go to work on hiring men who actually WORK....
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February 2023 by L L
Clean and well stocked but employee attitude stinks every time we go. You can tell they don't want to be there and could care less about the customer.
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January 2023 by Kelly Sample
I drove all the way to the Foothill Ranch store looking for fabric for blankets that I was making for 10 girls. I asked to have the fabric cut in 7 individual pieces I was told No (by the way the Lake Forest Store happily cut three of them for me). And then when I told the lady at the counter that the other Joann’s did it for me. She said “we don’t do that”. Then I was told by the lady I NEEDED TO FIGURE OUT THE TOTAL AMOUNT I NEEDED! I said “Excuse me?” Then she walked away. If I didn’t need the fabric I would have left.Customer Service is a Lost Art!Did I tell you there wasn’t anyone anywhere near the cutting counter let alone in the fabric area.
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January 2023 by Bill Caras
Great sale, got everything we needed. No wait to check out!!
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November 2022 by J G
Lots of different options, great store for arty people! Papers, paints, fabrics, baking stuff, lots of things.
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November 2022 by Dorothy Schaller (D Schaller)
Always good service never a complaint great selection. Much better than the one on Barranca and Tustin.
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November 2022 by J W
Rude staff. They treat any cricut products like they are infected after they are sold might as well go to best buy for cricut products.
