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July 2024 by Geri Dickson
Store is closed, phone answering still working ?
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June 2024 by M Thompson
The customer service was sorely lacking. Women at the cutting table were not friendly nor helpful. I asked her if she could help me with the textile I wanted to learn about the fabric. Her reaction to my question was as if I had interrupted her lunch break. Her face was distorted, and her voice was angry. I left the store without making a purchase. This is the Foothill, Ranch store. My local store. What a shame I need to find a fabric store that’s willing to work with me.
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November 2023 by Ali L
Store was messy and not organized. Employee could use more customer service training. Or maybe you will receive better service if you are Caucasian, like how we were ignored while the other customers received helped.
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November 2023 by Cindy Hahn
The bathroom is disgusting! I've seen cleaner bathrooms in a gas station! Michaels has better stuff anyway. Really disappointed in this location.
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November 2023 by Sue B.
We always have a pretty good experience here. We especially like the fabric area. The ladies who work in this area are nice and helpful.
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November 2023 by Cindy H.
The bathroom is disgusting! I took pics but can't seem to upload them. Anyway, save yourself the trouble - Michael's had way better stuff anyway!
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October 2023 by Lonna A.
This store is understaffed and unorganized. Went in to buy sewing needles. Asked 3 employees and none of them sew???? Really. Then they laughed about it. Hummmmm!!!
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October 2023 by Nadia S.
I called the store to see if I can exchange a damaged an online purchase at the store. The lady was not helpful and questioned how I can say product was damaged when it came in the packet. Very rude..
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August 2023 by Cassandra I.
I've stopped coming here because the old lady at the cutting counter and the old lady at the register are both so rude and unhelpful. I cant even ask for help because I feel intimidated, like I'm going to get yelled at. It's always like a hostage situation, never coming back here.
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August 2023 by Whoman Safe
Good for tailor
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August 2023 by l jo
My happy place ?
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August 2023 by Melissa Trenary
Always find what I'm looking for here, usually more!
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August 2023 by Maria Zabala
Love it, lots of merchandise.
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March 2023 by Sonja T.
Just left this location putting everything I intended on purchasing back because the sales associates tried to rush me out of the store saying they were closed at 5:55. Even if it was 6 o'clock I was in shopping before closing and was on my way to the register. Absolutely horrible customer service. Will take my business to Michael's or Hobby Lobby from now on.
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March 2023 by Micki Hergenreder
I stood in no line..I was at the front, for over 10 minutes..listening to 2 men behind the counter, shoot the breeze and totally ignore me. One girl at the other end of the counter was waiting on 2 other customers..working 2 check out registers...I finally shoved my fairly full cart aside and left...probably 75 plus dollars worth of flowers...Joanns can go to work on hiring men who actually WORK....
