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December 2023 by Sarah Han
Less than one star！！！1. We made an appointment at the store one day in advance, arrived on time the next day, and changed two tires. We were told to wait for 1 hour, but it took 2 hours to complete the replacement. All other customers who came after us done earlier than us.2. We were not informed that we had to do the Wheel alignment, but it was performed without our consent, and the cost of the project was not stated clearly during checkout.3. The wheel alignment website quoted a price of $108.95. After the discount price, it was $92.61, but they charged us $150. When we asked why, we were told that it was because our car is an electric vehicle, but there is no explanation on the website.If you don’t want to be scammed out of a large amount of money for no reason, don’t come to this store.
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November 2023 by Sheena Miller
I always experience amazing service here! They are efficient and very affordable. Have never had a bad experience here. Highly recommend.
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November 2023 by Jeff
Went to get a tire patched. Tire was not a run flat, had over 50% life remaining, small nail in the center. Guy comes out and tries to tell me I need new tire and won’t patch it unless he gets an approval. I left and will never be back
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October 2023 by Bhishan Hemrajani
Got a great price on Michelin Pilot Sport 4S here. They did install one of the tires incorrectly and I only noticed it 5,000 miles later when it was pulling to the right, but they made the situation right and replaced the set. Would not hesitate to recommend anyone to get their tires installed here.
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September 2023 by Yuriy
I made an appointment the day before the visit, they said on the phone that they would change the wheels in one hour! When I arrived on the day the wheels were changed, they told me that it would take 2 hours.I arrived 2 hours later and they only changed TWO wheels in TWO hours, I had to reschedule all my appointments because of this!In my experience I highly do not recommend this place, it was a very stressful experience for me!
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August 2023 by Robert Bombalier
Dirty floors, no water or coffee working, no toilet paper. I could go on... I told them I had a lifetime warranty. Again this company changed me for a 2nd time.Getting my refund after showing my paperwork on the lifetime rotations has been an ordeal to say the least.I had to follow up multiple times. Nobody reaches out ohhh and I am still not in the system for having a lifetime membership.How do they not have records of a digital printout?Friendly people for sure, but what a mess they have for business systems
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June 2023 by Jim C.
I had a terrific experience at the new Discount Tire store last weekend located at 8787 Irvine Center dr. I phoned the main number which is a call center. I spoke with Bill, who beat the internet price and ordered the tires. So easy...then, i went to the store and as i walked i was greeted by Kevon Andonian calling my name and type of car (Bill called him about my project). Kevon was the acting manager that weekend and was on fire running things and providing 5 star customer service. A shout out to the guys in the shop! Kevon, don't lose your fire and keep up the good work and the outstanding customer service!
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May 2023 by Garry Laaks
I recently visited Discount Tire Center, and I have to say, it was an exceptional experience. From the moment I stepped into their location, I was welcomed with warm smiles and a friendly attitude that immediately put me at ease. The team at Discount Tire Center went above and beyond to make my experience as pleasant and efficient as possible.Service:The staff at Discount Tire Center were incredibly helpful and knowledgeable. They took the time to explain the different tire options available to me, without ever pushing me towards a more expensive product. Their expertise and recommendations made it easy for me to choose the best tires for my vehicle and driving needs. The technicians also worked quickly and professionally, getting me back on the road in no time.Prices:The prices at Discount Tire Center are unbeatable. I was able to get a great deal on a set of high-quality tires without breaking the bank. The team was also transparent about all costs, making sure I knew exactly what I was paying for before any work began. It's clear that they prioritize customer satisfaction and value over making a quick sale.Friendly Attitude:One of the standout features of Discount Tire Center is their consistently friendly and welcoming demeanor. It's evident that the staff truly enjoy their work and take pride in providing excellent customer service. They were patient with my questions and made me feel like a valued customer throughout my visit.Overall, I cannot recommend Discount Tire Center enough. Their combination of top-notch service, excellent prices, and a friendly attitude make them a must-visit for anyone in need of new tires or tire-related services. If you're looking for a reliable and trustworthy tire center, look no further than Discount Tire Center!
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May 2023 by Blessed 1
Great service, nice waiting area inside. I've returned several times for other work and am confident of excellent service.
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April 2023 by Sally-Ann Sabatello
Great experience. I got a screw in the inner wall of one of my tires that Discount replaced back in December ‘21. Discount fixed it without hesitation.
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March 2023 by Andy S.
Excellent service! Found a nail in my tire today and they were able to take me in to patch it, no upsell or any surprises. Will definitely be back for tire services in the future.
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March 2023 by Michael C.
Purchased 4 new tires on the "buy 2 get 2" special. Tires have 60,000 mile guarantee. Watched the entire procedure and was truly amazed by technician's professionalism. They were very efficient and double checked everything. Complimentary brake and wheel alignment check was not expected. Darrell the manager greeted me with a smile and a welcome. He walked me through everything to expect and I was not disappointed. I would (and will) recommend Discount Tire Service Centers in Lake Forest to everone!
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March 2023 by Chad L.
I had a flat tire and came in on a Saturday and they were able to help me quickly fix me up and get me out the door!!
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March 2023 by melissa kuld
I needed my tire fixed and was on a very tight timeframe. Not only did they fix my tire but they went out of their way to get me on the road in record time. Super happy customer!
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March 2023 by michael mandel
Called me at 5:45 to tell me my car is done but they close at 6. I live more than 15 minutes away. Had to wait until the next day to get my car. Other than that decent price and decent service
