CVS

Most Recent Comments

• June 2024 by D Rasmussen
  Poorly stocked. No customer service.
• April 2024 by Andrew Lincoln
  Just know that the Pharmacist and techs don’t care about you. I was left on hold for 20 minutes and when I went in there was one customer. I was treated like scum. I was only checking to see if my dad, who is disabled and can’t come here, had any prescriptions, since CVS has been calling incessantly all week. We oddly had no prescriptions available despite endless calls. This place is hell. I switched to a different pharmacy years ago but for some reason my parents use it because it’s close. Don’t use it! It’s the worst pharmacy in a 30 mile radius.
• April 2024 by Rachelle Gallardo
  I had a great experience with the cashier at CVS Lake Forest Drive today whose name is Lynn. She was friendly and explained the benefits of CVS Extra Care Plus. Coupled with coupons, I saved almost 50% on my purchase today. Very appreciated in today's economy. Thank you, Lynn.
• February 2024 by Sheila M.
  Pharmacist (Merana?) who answered the phone told me she "doesn't do technical stuff" when my RXs were not linked to my CVS account correctly. I had to call the CVS corp support number to get the issue resolved. Additionally, she randomly decide to not fill one of my RXs because I could buy it OTC - no call, no anything - she just didn't fill it. Then she argued with me when I said I wanted it filled. They cut you off and won't let you speak. It's the worst service I have ever experienced. CVS support called them directly and the pharmacy immediately fixed the account issue. However, she told them the cost of the one RX was over $50 because I didn't buy it OTC. In reality, they refused to run the discount card - I just ran it myself and the RX she charged me more than $50 for should have been $14.28. it is my opinion that this was done to be vindictive because I insisted she fill the RX. Last, they told corp support the delivery had been setup. I waited 20 minutes and checked my account. The delivery was NOT setup so I did it myself. This was an awful experience. If you use this location, do yourself a favor and be prepared to call CVS support. Update: To add to the fun, the pharmacy didn't send all my RXs with the delivery. I spent 20 minutes getting the driver to understand I paid for them all and now he has to go back to the store. The pharmacy manager would not listen and eventually admitted they lost the RX. His solution - just send another and send it with one of techs (and some random guy - HIPPA violation anyone?) after work to my house. When asked what they would do about losing the RX, assuming losing RX meds is not okay, the answer was nothing. Since they can't find it at the pharmacy my best guess is they sent the wrong medication to someone else. Last this morning, I looked at my account because some of the ones I received didn't seem to have the correct 90 day supplies. My insurance copays are significantly lower with 90 day supplies so that is what the DR sends. It turns out that they randomly filled two of them as 30 days supplies with 2 or 5 refills left on each. (One was prescribed for 3 months and one for 6 months.) One should have 1 refill and one should have 0 refills left. With all the mistakes and incompetence at this pharmacy I spent $135 and that is not even for the 90 RXs that I normally get. For comparison, last year I spent a total of maybe $200 for the entire year on prescriptions. I will be filing a formal complaint with the CA State Pharmacy Board and with CVS Corporate.
• January 2024 by J G
  We’ve only been here about 3 times in the past 3 years or so. And only to pick up a prescription.The service is not the best, but it wasn’t horrible either. The staff seem like they really don’t want to be there. I get that it could get stressful and busy, but this is a customer service position. A “hello” or “hi, how are you today” could go a long way. Just saying!I tried picking up a prescription on Friday, I got a notification saying that it was ready. I went to pick it up an hour later. The lady looks at me like I’m wrong, if I was lying about the notification. So weird lol.After she looked for it for about 10 minutes. She finally finds it…. Guess where? Right in front of her computer! What a weird experience.
• January 2024 by Juan G.
  We've only been here about 3 times in the past 3 years or so. And only to pick up a prescription. The service is not the best, but it wasn't horrible either. The staff seem like they really don't want to be there. I get that it could get stressful and busy, but this is a customer service position. A "hello" or "hi, how are you today" could go a long way. Just saying! I tried picking up a prescription on Friday, I got a notification saying that it was ready. I went to pick it up an hour later. The lady looks at me like I'm wrong, if I was lying about the notification. So weird lol. After she looked for it for about 10 minutes. She finally finds it.... Guess where? Right in front of her computer! What a weird experience.
• December 2023 by Matt H.
  Busiest pharmacy and so slow. The staff is rude. They cut you off before you even have finished asking a question, and tell you we just filled it even though it's a different prescription. They make you feel like an addict, or sound super shocked that you are prescribed that medication and speak to you like they are doctors writing the prescription. Once they realize they are wrong, they tell you to call back 8hrs later. You have your doctor send in a prescription early because they are always out, and they won't order it until it is due so you have to wait. The main store is always understaffed. If you can get it at Ralph's next door, do that, it's probably cheaper and no 20 minute wait time.
• November 2023 by Maziar Kasaei Roodsari
  Terrible photo quality! I got passport photos from here and the quality was unacceptably low (low pixels and resolution) i had to go elsewhere to retake… waste of money!
• November 2023 by Amy V.
  God damn, do the pharmacists at the Lake Forest CVS location have no sense of customer service. I completely understand that it's busy and the job must be stressful, so I have enough empathy to acknowledge that. Perhaps customer service isn't in their job description, but that still doesn't give ANYONE the right to treat people as if they're a nuisance, and to talk to them in such a condescending manner. Every single person I have interacted with (except for Jelena), whether it be on the phone or in person, speak to you in such a rude manner, like you're a burden to them or something, and treat you with absolutely no respect. If I have a question, because I'm genuinely confused, why make me feel stupid? It's like I'm in school or something. Nah, I'm trying to just pick up my prescription. If I call because I have a question, don't treat me like a fly that's bothering you while you're trying to study. I try to be forgiving and patient, like perhaps they were having a bad day, or it's particularly busy at the moment I call. But for me to experience this type of hostility every.single.time. is absolutely embarrassing on their end. I deal with talking to all types of people at work, and no matter what's going on in my personal life or how busy we are, I ALWAYS talk to them with respect and try to speak to them in a professional manner, because I am working. What are y'all doing? I usually get my medication delivered so that I can avoid having to go in person, because it's more convenient. But I needed to call in because I had a question on how to go about refilling a prescription from a physical doctor's note, and the girl on the phone talked to me as if I was interrupting her from her work. Miss girl, answering the legitimate questions of people who call is also a part of your work. I don't mean to be rude, but it's like she had the people skills of a robot, but even then I feel that that's rude towards robots. Again, I have respect for them doing their job, because I need my medicine and they're the ones filling it. Nevertheless, please please please, just treat people with respect. If you're able to go through the strenuous education that comes with becoming a pharmacist, it shouldn't be hard to be talk to people with proper decency.
• October 2023 by Sandie M.
  Be careful with their pharmacy they cheat you on your coupons prescription. I am getting a lawyer to review how they are. Charging people the wrong amount amount of money. And i'm getting the insurance involved also. They are Very rude and unprofessional..
• October 2023 by Zhanna C.
  Nelda needs to learn that part of her job is customer service - not just putting pills in bottles. She totally screwed up a prescription for my dog - entered it under the wrong name - and then sent me to another location to pick it up because she didn't put in the order for it. Now when I tried to refill it, she tried to send me elsewhere again instead of offering to reorder. When I asked her to reorder, she acted like it was a huge inconvenience. I also need a vacation override and she was completely unhelpful. She also told my prescription insurer that she was too busy to talk with them about it. Really CVS? Is there such a shortage of pharmacists that you make your customers deal with someone like this? I'll be using a different prescription insurance company and will make sure it's one that allows me to go to a pharmacy other than CVS to fill my prescriptions. The rest of the staff - and the other pharmacist - a woman whose name I have never gotten but it so helpful and ended up fixing Nelda's mistakes- are great. But Nelda? I'd rather have a root canal than deal with her again.
• August 2023 by Weekend Hero
  Found what I needed. Courteous clerk. Signed up for Carepass - seems like a good deal.
• July 2023 by David R.
  They are listed as a MoneyGram site. They don't do MoneyGram. At least not for me. Called on the phone beforeheand, sure said no problem. Went there, they would not provide the money. They said they "didn't have enough cash." For a $200 transfer? Absurd. A big waste of my time. I don't know how they can have a Moneyram contract when you can't pick up money here.
• June 2023 by Mark L.
  Applied for a COVID-19 booster on-line. CVS accepted the information and made the appointment. The pharmacy refused to honor the appointment. The pharmacist contradicted her reasoning: They don't have to accept the on-line but they would have accepted it for me if I apparently checked a different box. This pharmacy is understaffed with extended wait times whenever you go to pick up prescriptions. I'll drive a few more miles for people actually interested in helping.
• May 2023 by Leo
  The level of customer service you can expect here is the worst I’ve ever have experienced at other CVS’s or any other pharmacies. When they say a prescription is ready and when you get there to pick it up, its not. When they can’t fill a prescription or something goes wrong, they immediately take an defensive posture, if not a rude one. I am surprised the CVS District Manager allows this.