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March 2024 by Dad Mom
insanely bad customer service
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October 2023 by Judy R.
Wasn't even allowed in the store. Door was locked and I saw a customer in there so I knocked. No one acknowledged me. I called them in the car and was told it is by appointment only and I being a new customer it would be 3 weeks! I wish I had know ahead of them before driving there. Apparently they do good business to only allow 1 customer in store I think he told me it takes 3 hours to be "Fitted"
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October 2023 by Nina S.
I don't know who owns this shoe store, but they do not want people to buy it. There is people inside and they were ignoring me it was at 3 o'clock in the afternoon. this is the second time I've tried to get into that store first time I went in the yelled at me. Just beware if you're the owner you need to change your Ways if you're not, I would change my help.
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September 2023 by Elizabeth F.
The store is no longer open! If you are an old customer, the gentleman will schedule an individual mtg with you. I am an old customer, but he isn't available!!! Too bad because this was an amazing store for finding special shoes. So... off I go to San Clemente where the shoe speciality store is open to all customers!!!!
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July 2023 by Rick Raljevich
Great fitting
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July 2023 by Joshua C.
Mario is a superhero, he may not wear a cape but he deserves the title. I have gone through all different types of shoes In my life, even custom inserts. Nothing compares to the comfort these shoes provide your feet. Mario, if I could give you 12 stars I would. You have saved my life from misery and pain. He takes the time out of his day to show you everything he thinks is the best option for your feet, and he nails It completely. I am so relieved. I bought two pairs of shoes today, I can't wait to buy more in the future. I recommend one person and one person only; MARIO!
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June 2023 by Diane K.
I feel very fortunate to have found Mario. I have problem feet and he always finds me just the right shoes for any occasion. I love his business model where he sees customers by appointment and referral only. This enables him to spend time with his customers. You will never feel rushed or not paid attention to. Mario even helped me analyze a type of shoes that he does not carry. His service is impeccable and is very passionate about what he does. Highly recommend him!
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June 2023 by Kelly B.
I don't live close to this shop, but it is definitely worth the drive! The owner is super knowledgeable about feet and shoes, and won't sell you something that isn't right fit your feet. He's very concerned about your comfort and the health of your feet. They're not the cheapest, but the quality and customer service is worth it. It's refreshing to have customer service like the "old" days.
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June 2023 by Lisa
Wanted an appointment. Very unfriendly!!!
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June 2023 by William Keene
Best place for shoes!
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April 2023 by Kimberly B.
I just tried to enter The Comfort Shoe Loft - the owner was there with the door locked. He advised me he only sells to his frequent clients - and only takes appointments. He was looking at me through the glass door - and also said he was busy doing his taxes . I told him I would be buying a pair of shoes - he replied he may be able to see me in 3 weeks. What ?
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March 2023 by Mary W.
I am so happy I found Mario at Comfort Shoe Loft. I have trouble finding shoes that fit my feet and have suffered from bad fittings in the past. As his website clearly states - he is appointment only, but it is wellworth the wait! He is friendly, professional, and knows feet & shoes. For each visit, he will take the time (one on one) to find a fit that meets my needs. I will always buy my shoes from Mario.
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March 2023 by Karen M.
Mario is the best!!!! Appt only and he will spend as much time as needed with you. The signs on the front door say to call for an appt so please do so-it is not a stop in anytime store. I am an RN and on my feet 14 hrs a day and he has kept me healthy and going strong. My husband and son are also well taken care of. You cannot lose with Mario!!
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February 2023 by Rebel Ely
1. Checked website for store hours & called to confirm.2. Arrived 1 hour before closing.3. Owner/operator in store w/lights on refused to open front door to speak to me and/or let me inside to shop. Instead he pointed to a sign on the door that tells customers that the store is only open by appointment and they have to call to schedule between 1 and 5pm.4. I called & he picked up the phone (visible through front door & glass). I explained that I had driven a long way to come to his store and asked if he would allow me to shop since there were no other customers there & the store was supposed to be open during business hours.5. He refused and told me to 'make an appointment' and 'come back another day'.6. I left and bought 5 pairs of shoes at his competitor nearby, who was kind enough to wait for my arrival and help me even after that other store was supposed to be 'closed'.
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January 2023 by Monika H.
This place is only open 1-5 and by appt only. All I wanted was a gift card but couldn't get that at 3pm bc I didn't have an appt. Off to a shoe store that is accommodating.
