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December 2023 by Juan G.
I went inside chase bank today, I usually just use the atm outside. Inside it looks nice and clean, very well kept. The line was long too, on a Friday around 2 pm. But at least it was moving at a decent pace. Only two tellers, the one we dealt with was Jessica. She was very kind, very friendly, and she was also quick with our transactions today. Parking was also a bit hectic, probably because people are buying groceries for this Christmas weekend!
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November 2023 by Tung Luong
My banker Anthony Cregar is very nice. Ge helped me with business name change and replaced my lost atm card.
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August 2023 by Ray Song
It's impossible to get ahold of anyone over the phone. I've tried multiple days at multiple hours and never gotten through to anyone.
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July 2023 by Tu Tu
I went this morning with my uncle Old lady working at teller side, she was racist and rude. I will report this matter to corporate office
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July 2023 by J G
I just come here for the ATM. I don’t think I have ever been inside the bank location. But the ATM has always been in good working order! No complaints with that!
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January 2023 by Aaron E.
This is a fantastic Chase Bank location. I was stunned when I originally pulled up this Yelp business profile and saw a 2-and-a-half-star aggregate average but then I saw it has 8 reviews in 4 years mainly by what seem to be hater troll accounts and one self-described "poor person". I frequent this location about as often as the Woodbridge location in Irvine and both are aces in my book. This location is relatively new, quite clean, and although they only have 2 agents available for walk-ins, they are about as efficient as possible and move the lines as best they can. There are also 2 ATM's on site and they will convert currencies to order (this takes roughly 2 days). If you don't want to bother with the hectic parking scene in this corner of the plaza just park closer to Ralphs and let everyone else back out recklessly into each other's path. Bonus tip: There is a man with a cart on the weekend mornings selling incredibly fresh fruits & juice on the otherside of the landscaping.
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December 2022 by Jeff airey
Merchant Lee Collier went above and beyond with opening bank accounts, helping me out with getting approved for a credit card due to being a Canadian and not being able to access my credit rating. Much appreciated!
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December 2022 by venu gopal P
Good, Faster process
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September 2022 by Steven 1701D
Gabby and team were great! I was treated professionally and kindly. Made an appointment by phone, arrived on time and was helped almost immediately. Greeted upon entering. Fast, efficient and accurate! ?
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August 2022 by Dave F.
Chase indiscriminately rejected 2 of my credit card purchases, even after I told Chase it was a legit purchase. Farah at chase said "We do it for your protection ". What a load of BS. I asked what algorithm chase uses to deny transactions & she said it could be because I never bought anything from that company before. Seriously ??? She said she would look into it & will reply. 2 weeks later , I was at the bank to see why I did not get a response. "duhhh, she's not here. We will leave a message for her". That was more than a month ago, still nothing.
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August 2022 by God Bless
I went this morning with my daughter Old lady working at teller side , she was racist and rude. I will report this matter to corporate office
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June 2022 by Leslie B.
I would never bank with chase ever again they have horrible customer service and they do not stand by what there employees say. Do not trust this bank
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May 2022 by Steven Vidaurri
Gabby and team were great! I was treated professionally and kindly. Made an appointment by phone, arrived on time and was helped almost immediately. Greeted upon entering. Fast, efficient and accurate! ?
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April 2022 by Tony J.
Whenever we come here they're always very nice, we get our cash, they're always courteous and seem to be fast.
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April 2022 by Nawab S.
Before going to this location, I tried two different chase locations to get help but none of them were willing to help. One associate gave me customer rep number and after waiting on the line for 30 minutes they hang up on me. The other woman at a different location had no idea what she was doing. Left frustrated and with none to little hope gave this location a chance. Their manager introduced me to this banker with a VERY pretty smile. This Persian girl with beautiful hair and smile is not just beauty but also brains. Not only did she fix my problem, but also helped me open my savings account on my phone within 5 minutes. An international wire transfer I sent online went lost and nobody knew how to deal with it. This young lady was not just confident about what she was dealing with, she convinced me that chase was truly a place where they care. She called me and confirmed the details the same day which was very relieving. Chase needs to hire more people like her. Shoutout to the pretty young lady, my apologies , I didn't get her name right. They are now my go to location and I will continue my business with chase because of people like them.
