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December 2022 by Jasmine Yu
NO CAR AVAILABLE after taking payment and arrive at the pick up time!Very disappointing experience.We booked a reservation online and it went through the confirmation and payment. When we arrived this guy Bassem just told us there’s no car available. Not apologetic and don’t care at all about our frustration. He jusy asked us to call the customer service ourselves, and we have to ask for the customer service number ourselves.. very frustrating, don’t recommended this location at all
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September 2022 by peter koo
Do not rent car from this place. My wife rented a car via company authorized travel agency with company credit card.We explicitly told them to wave all coverage since the company already have insurance. Our reservation was $328.00 for the 10 days but our receipts show another $250.00. We drove back and ask them what is the 250.00 charge, they told us that is standard charge they put on credit card and will be refunded when we drop off the car with no damage. The print out was very light carbon copy and one would not suspect Budget will pull such an scam. After not getting back the refund, we realized that they snuck in loss damage waiver at $25.00 per day which come up to $250.00 for 10 days. This is after we waived all coverage and drove back to confirm with them on what the $250 charge was about. Do yourself a favor and go down to enterprise rent a car just down the street so you will not get this run around. This is total scam and I will use all my power to take them to small claim court and call American Express to bear all my hot breath down on them. They don’t deserve to be in business!
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May 2022 by Susan Cartt
Person at desk in Lake Forest was especially helpful.
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January 2022 by Bob Stone
Book early or you might not get a rental. Long wait times.
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December 2021 by Angie
I prepaid for a Budget car rental for June 23-24, 2021, reservation # 41715340US2 for $276.76. I picked up the on June 23rd and returned it on June 24. Bassem Asmar checked the car in on June 24th. I gave the keys to Bassem, he inspected the car, the gas was at the same level as when I got the car. The car did not have any damage to the exterior or interior. He finished the return, and I was on my way. On August 9, 2021, I got a charge on my credit card for $946.43 from Budget car rental. A month goes by, and I forget about it. On October 11, 2021, I was checking my credit card and see another charge on Sept 30, 2021, for $720.43 from Budget again. FOR WHAT!. It was a one-day rental. Now, I’m even more upset and irritated. I have never received any explanation from Budget as to why these illegal charges. Now we are talking 4 months later, and Budget car rental is fraudulently charging my card. If I had damaged the car: 1. I would have known and noticed it. 2. Bassem would have noticed when I returned the car. The car was damage-free! My $276.76 car rental for one day, has now turned into $1943.62, 4 months later! Really, Why? The car was not damaged, I returned the car in the same condition I got it. If I don’t check my statement, Budget is going to keep on charging my card fraudulently. I demand a refund minus my initial car rental and Budget car rental to stop fraudulently charging my card.WORST CAR RENTAL COMPANY EVER.....I WILL NEVER MAKE THE MISTAKE OF RENTING FROM BUDGET AND SPECIALLY THIS LOCATION EVER AGAIN. I WILL MAKE SURE EVERYONE I KNOW DOES THE SAME. THIS LOCATION ARE THIEVES.THIS LOCATION IS NOT BBB ACCREDITED, DO YOURSELF A FAVOR AND STAY AWAY.If I could give them a negative 5 rating, I would!
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November 2021 by American Citizen
I don't want to BUY the car, just rent it!!!
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September 2021 by Zoli Dora
Bassem Asmar is the best!!Very professional and friendly. The cars we rented were always good. He had 2 women helping out sometimes and they were also very professional and nice.I highly recommend this office if you need a car in that area.I am a happy customer and I will be back there again.
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May 2021 by Paul Leedy
Great service and friendly owner/manager.
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January 2021 by Fast Wheels
Worst place to deal with. Made a reservation on the phone and was told I get confirmation for my reservations, guess what..they not only never sent me a confirmation on top of it they didn't make the reservations... nothing but cause more trouble..stay away
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September 2020 by janice mclaughlin
It's the closest Budget to me and I'm very grateful the man that works there is very kind and is very accommodating I highly recommend getting a car there or whatever you need
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September 2020 by Douglas Farquhar
Easy to work with.
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May 2020 by Simina V
We already paid for the car rental, then they wanted $100 for a hold, then they wanted an extra form of ID . For a nissan?? ?? just rent with turo
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March 2020 by Nos Dehgan
Worst place to deal with. Made a reservation on the phone and was told I get confirmation for my reservations, guess what..they not only never sent me a confirmation on top of it they didn't make the reservations... nothing but cause more trouble..stay away
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January 2020 by AP DL
Hidden location that is not easily visible from the streets.
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December 2019 by Kurt Houser
Car was dirty when I picked it up, dropped it off and spent 30 minutes waiting for employee to process paperwork, and it was just her and I in the office. Later got billed for a tire, and never saw a tire pressure light or any indication of a problem. Go to Enterprise, much better service.
