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March 2024 by Cecilia Ogawa
I can't say enough for this big o tires shop. They have the freindliest mechanics and manager. They will patiently answer any questions you have and shown on your vehicle of their recommendations and why. Before working on your car. They make make sure your car is runing safely before handing over your keys.
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March 2024 by Elizabeth Park
I am a 20 year old girl. I went in for a nail in my tire. I arrived at 3pm and as I waited in line, a man in front of me needed his tires changed on his tesla. He was a walk in as was I. They quoted him 1 to 1 hour 30 for the tire changes. When I asked the man at the desk about a simple patch for a nail, with no further questions he told me it would be a hard repair, quoting me at least a couple hundred, and told me I would have to leave my car overnight. I left. The very next day my dad took my car, same problem, same time. They fixed it in less than an hour and did it FOR FREE. There are so many autoshops in the area, dont waste your time on this one.
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February 2024 by Charissa Voss
We’ve been bringing our cars to the BIG O TIRES in Lake Forest since moving to California 10 years ago and we used them when we lived in the mountains of Colorado before then and we’ve always had, and continue to have, excellent customer service, diligent and competent mechanics and tire techs who break everything down for us as to what needs to be done, what can wait and what will eventually need to be done. The Lake Forest location in particular is very transparent with their pricing and never tries to upsell products or services, never uses fear to persuade a decision regarding the vehicle service, and they always go far above and beyond to work with getting us in for last minute car repairs, as well as reminding us when maintenance/services are due. I mostDefinitely Recommend Big O Tires and Issac and Lalo, and any other employee, will take excellent care of you and get you back on the road without breaking your bank account!!
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February 2024 by Maggie Tyson
Isaac was super friendly and knowledgeable. He is willing and able to go the extra mile for the customer and is a big reason we will be returning for future service.
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February 2024 by KGee F.
They changed the radiator with a plastic material that only last for 2 years and started leaking already and the warranty only for 1 year. This shop ripping people's money for their own pocket. I went to other shop and charge me less for less than what big o tires asks for it with metal and better quality. I'm avoiding this shop for good.
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January 2024 by Alvin Rodriguez
I had my front end on my SUV rebuilt 1 year ago and the parts are failing. Mevotech are the worst components you could put on your vehicle. I spent over $3000 and my front end is back to the way it was in less than a year. I don't recommend having work on your vehicle here!
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October 2023 by Morgana Le Fay
Very friendly staff!
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September 2023 by Lucie Anderson
Great service and price, will come back
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August 2023 by Loy
Went here for a year after buying a set of tires.Do not do that. The sales reps are the problem and will take advantage of people who don't know much about cars.I stopped going here after they would not replace my cracked tire. Rep told me to come back when something goes wrong with it.Not risking my life for some dog water auto shop.Do not do anything here besides an oil change on a sunday morning before church.
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July 2023 by Lena Riley
Robert one of the managers was the rep. when I came in to change a tire. I was told I needed all of them changed. I called my husband and he said that was probably right. He also said I needed an alignment. A little while after, I was told I need over $3000 worth of work. He took me to see what he was talking about. I called my husband and told him, then suggested we get a second opinion from our mechanic. I told Robert that and to just put the tires on. After my mechanic checked out my car, he smiled and told me there is nothing wrong with your car. He pointed to one of the parts I told him Robert showed me that needed to be replaced, and said that was dust cover that didn’t even need to be there. He said some tire places try to upsale you.I was relieved, but felt scammed by Big O Tires in Lake Forest. They just tried to take advantage of a woman who didn’t know much about cars. I would never bring my car back.They said the tire pressure light would go off when I drive a little on the freeway…but it didn’t. I don’t trust them to go back to have them fix it, but will go elsewhere.This is the first review I’ve ever done, but thought it is needed to protect other women from being scammed.
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July 2023 by Lisa L.
I went to Big O Tires because I had a leaking valve stem . When I went to pick up the car they didn't even charge me for replacing the valve. That's what I call great service
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July 2023 by Ben P.
These guys are great quick and took a look at my problem with ease and help me take care of it thank you big David and Robert were a big help! This is the place to go!
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July 2023 by Lena R.
Robert one of the managers was the rep. when I came in to change a tire. I was told I needed all of them changed. I called my husband and he said that was probably right. He also said I needed an alignment. A little while after, I was told I need over $3000 worth of work. He took me to see what he was talking about. I called my husband and told him, then suggested we get a second opinion from our mechanic. I told Robert that and to just put the tires on. After my mechanic checked out my car, he smiled and told me there is nothing wrong with your car. He pointed to one of the parts I told him Robert showed me that needed to be replaced, and said that was dust cover that didn't even need to be there. He said some tire places try to upsale you.I was relieved, but felt scammed by Big O Tires in Lake Forest. They just tried to take advantage of a woman who didn't know much about cars. I would never bring my car back.They said the tire pressure light would go off when I drive a little on the freeway...but it didn't. I don't trust them to go back to have them fix it, but will go elsewhere.This is the first review I've ever done, but thought it is needed to protect other women from being scammed.
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June 2023 by Bonnie Gatine
SO disappointed. Nice guys but not at all accurate. I won’t be back. Took my company Edge in for 60K service and it jolted in lower gears. Takes all day and I’m told my fleet company denied a “tune up”. I called as the jolting means a safety issue. You guessed it, they hadn’t ever requested. Took it to the dealer who found it’s the torque converter. I notice the oil reset light won’t turn off with just the “ok” held. Happened at last service and had to drive it back in. Details! Finish the job and tell the truth.
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June 2023 by Tom H.
Great service shop for all your tire and alignment needs, highly recommended for all south OC residents.
