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December 2023 by Irene Kim
This place is dirty. Please do not go there.
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December 2023 by Lillian Carillo
Clean pleasant employees great ice
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November 2023 by Nijole T.
Friendly location, with a drive-through and a Dunkin' Donuts located inside the restaurant as well. They had a full assortment of flavors, not much in terms of quality, but kids always enjoy here. Prices are a bit high at five dollars a scoop, especially for the quality served. Again, it's all about the kids here, be sure to sign up for their rewards club for free scoops on their birthday.
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August 2023 by Rob C.
Food - tons of ice cream flavors, drinks, pre-packed ice creams, shakes, etc. this place combines with Dunkin Donuts, which I think is a genius! Don't have to rush anywhere else to get my sugar fix!!Service - good service with good meaning young folks trying to earn money. The gentleman was kind and helpful.Ambiance - indoor and outdoor seating. But who wants to sit indoors when you have great Cali weather like today! The place is kept clean too!Verdict - get some!!!
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June 2023 by Elizabeth-Mae M.
Tyler, Abigail, and the Asian guy (I can say that. I'm Asian :) They give the best customer service.
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June 2023 by Sanaz Estiri
Yummy and funny ??
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June 2023 by Juan G.
We actually went to the store today since we were around that area. We usually use Doordash, but today we went inside. Baskin-Robbins and Dunking Donuts are sharing this location, so when you go inside, you see both together. Staff seemed nice, cashier was friendly. We just grabbed our two favorite ice cream totes from the refrigerator and paid. Lots of parking. Store looks clean.
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May 2023 by Amy Mo
they make us wait to order. People cannot hear us, and no matter how many employees are there, they keep ignoring us until they are done with whatsoever.
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February 2023 by Ernie M.
I knew better. This particular location has a horrible reputation for indifferent attitudes by their mostly young-years old staff. And sure enough, another unpleasant encounter. On this particular cloudy cold winter's afternoon I decided to do the drive-thru and order a hot fudge sundae with 3 scoops of ice cream and extra fudge. To the young man who took my order I emphasized EXTRA FUDGE. I pulled up to the window to pay, even providing a tip thanking him in advance for giving me extra fudge. He politely thanked me. When he handed me my purchase which was covered with a plastic top I trusted that they had given me the order I asked for and that I tipped them for. After driving away and then later parking to sit in my car to enjoy my sundae, when I removed the plastic cover I discovered that, not only did they not give me extra fudge, there was barely a trace of hot fudge at all. Needless to say, I was PISSED OFF. Like I said at the beginning of this review, I knew better. Shame on me for ignoring my intuition and going here anyway. I will never do that again! The Baskin Robbins location on El Toro is so much better with customer service than this Foothill Ranch location.
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December 2022 by J “Jecocca” C
I tried to order twice from this location two sundaes. The first time they sent ice cream with nuts and a cherry. I had selected pineapple topping and bananas and received none. Had Doordash resend the order and I received it will the note pictured! ? They sent the same thing I complained about. They mess up when I go there too so I am not giving them anymore business because it's not a real Baskin-Robin, what a joke.
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July 2022 by Taylor W.
the hours are wrong. they closed at 9 but says they close at 10. i just wanted my mint chip.
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April 2022 by Sebastian V.
I asked if they had a raspberry chocolate flavor for a shake and the guy at the speaker said "I could use some of the raspberry from the Dunkin Donuts side and use that with chocolate ice cream and see if that works" and I said yeah let's do it. The result: he gave my mouth and soul a foodgasm.
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April 2022 by Est O.
Very disappointed, went through the drive thru, ordered a banana split, there were hardly ice cream in it and neglected to put my mint chocolate chip, buried it with whip cream, and I paid $16 for a banana split and banana royale. The person who took my order was more distracted with the workers, I hear conversation through the speaker phone. Mind you they took my payment, ran it for a penny and ask to have it ran again. I was the only one in the drive through. I don't think I will be returning with that type of service.
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March 2022 by Jacob Griego
I got hired and on the first day I was doing training and I sometimes leave in one headphone subconsciously with no music playing without even noticing and the edgy manager had a stink about it. I just didn’t show next shift It’s litteraly just an ice cream shop
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February 2022 by Kev M.
The service is slow and pathetic. A 30 minute wait in the drive though shows how little they know. They are way too expensive and the quality is bad
