-
May 2024 by Елена Корягина (Beautis)
Thank you, Richard Suarez, for your incredibly swift response to my banking issues! I truly appreciate your quick and effective handling of the problems I was facing. Your professionalism and expertise made a significant difference, and I am grateful for your assistance. Excellent service!
-
May 2024 by Matthew Harris
Richard Suarez is the best! Thanks for helping solve everything speedy
-
May 2024 by William Lee
Slow service and no business bankers at this location. Waste of time
-
March 2024 by Yin
Review for this branch specifically. Ordered foreign currency pickup and the pickup process was a nightmare. First waited 15 minutes in the teller line, only for them to tell us the person who has the key is out on break, and the other person with the key has left for the day. Still waiting at the lobby after 40 minutes for this person to come back from break. Why would you have no one on site who can help with this? How do you operate a branch without someone available to help customers with services you claim to offer?
-
February 2024 by Los Lavaderos C.
Poor customer service. On Saturday 2/3/24, I visited BofA at El Toro branch. Stephanie Supervisor & teller would not want to accept the deposit I had because the bills were not sorted by denomination. After letting the supervisor know that all other BofA accept the deposit even if the bills are not sorted. After discussing with them, they accepted the deposit. The supervisor told me that at this branch customers have to bring the bills sorted by denominatio..This are the rules at this branch. The teller and supervisor took their time to sort the bills and then verified the deposit was correct. The attitude af the teller and supervisor shows on the rest of the tellers. This is not the 1st time I have issues at this branch.
-
February 2024 by Brent Miller
This review is for Bank of America, not this branch. Wells Fargo took a little over an hour to do the exact same thing that Bank of America says will take 3 weeks!! Even when we thought it was all done they messed up on my phone number and it takes 3 days to change it and you can’t withdraw funds during that time because even if you’re in the bank with ID they have to send a code to your phone! No notory at this or most other BofA branches. Emily at this branch is good to work with but everything has to go through corporate so she’s just the messenger. We are dealing with inherited trust accounts and will be moving to another bank ASAP. We will never bank with Bank of America. Too antiquated and too slow! Worst bank I’ve ever worked with.
-
February 2024 by Vu N.
Long lines and the branch is not willing to add cashiers even though there are 10 customers in line.
-
December 2023 by Robert Mendoza
Worst Bank of America in OC!
-
December 2023 by Stephanie R.
Horrible customer service. Line out the door and one teller. A couple suits walking around doing nothing. They don't know how to be tellers.
-
November 2023 by Elena
Very good approach to people!! Thank you for having such well-mannered and cultured people!!
-
October 2023 by abraham garcia
Good bank, but the staff is not very professional, they do not care about the clients, they do not care about their work, and they are not kind to the client, they do not smile, they do not care about us, especially a young girl [10-14-23 ]I don't remember his name, he lacks A LOT.. PROFESSIONALISM
-
October 2023 by Kevin S.
Oh this place is baaaaaaad. There's this dude tryin to take his moms last retirement dollars holding up the whole line. A Yankee fan is yelling his conversation to the teller so everyone can here his mundane main character conversation, and a foreign lady converses with another banker as he repeatedly repeats how many points a certain credit card get in one to one air miles and she just can't get it. 30-45 minute line when you walk in and no one can do their job on their own. Portly staffed considering we're next to hospitals and senior center where these people move their money around constantly.
-
September 2023 by Larry Byers
They froze an account because of suspected fraud, which is fine, but they would not unlock it until they completed an "investigation." After more than a month, they still would not unlock the account. Service is horrible and the employees are incapable of independent thought.
-
September 2023 by G PLETL
Went in today to get new currency due to Asia travel. Stephanie helped me last week with ordering the amount which arrived today.Friendly and professional staff. Great job and thanks for assistance!
-
August 2023 by Eric P.
I can see why this branch has such low rating now. The girl at the check-in desk is quite rude and has show zero sympathy. I wish there were other branch with same hours nearby so I don't have to put up with bad service. Bank of America uses to stand for quality and great service, those were the days.
