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March 2024 by T. O.
They advertise cheap exams and cheap contacts and glasses. However, they want to upcharge EVERYTHING imaginable. Took a chance as being new to the area. Wanted contacts again. As eye exam was starting I was informed " if we use this machine it's extra, if we use that machine it's extra ". I agreed to have everything tested since it had been so long. I was examined and told my type were not in-stock and they'd arrive a week later. OK, that's fine. A week later I show up, try on contacts and they were not correct for my vision. I told them before I had left a week prior that their numbers seemed too weak from previous contacts I'd worn. They agreed to retest me, numbers came back the same. I told the doctor this didn't seem correct. I called my previous eye doctor and she in turn called the store while I was there and gave them my previous prescription. They said they'd order those ,but it could be 2 weeks till they arrive. 2 weeks later they arrive, ZNOT correct, I wore my old contacts and they still work correctly, the doctor tried to tell me that my numbers were not right and gave me a prescription to be filled elsewhere. I went to Wal Mart and got them filled and walked out w my CORRECT contacts.My learning lesson w AB cost me over 160 dollars to get an eye exam. I asked to get the 2 pair for 79.00 dollar deal, but they wanted me to get a ton of added features making the glasses well over 400 dollars after taxes. STAY A WAY from here, go anywhere else. You'll be nickel and dimed at every turn making their " Free Eye Exam and 2 pairs of glasses for 79.00 " cost WAY more. I called their corporate office and was basically told there was not much they could do... Well, least I can do is have others avoid this place.
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March 2024 by Laurie Esquivel
I have never had a more pleasant experience getting glasses. The staff have always been friendly, helpful, and very efficient. Thank you Peter and Josh.
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March 2024 by Dennis Torres
This place was pleasant to work with, scheduled an eye exam for glasses. I had a great experience the tech and doctor they were patient and knew what they were doing. I am military retiree and was able to also get a discount on my glasses!Dr Andrew Sendzik was awesome!
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February 2024 by Christopher Wang
this place has the absolute WORST customer service. josh at the front desk is extremely unprofessional and clearly does not care about his job. the doctor will also not see you if you are 5 minutes late.
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August 2023 by Diane Sprague
The entire staff is welcoming and personable. Peter is always helpful (and patient) assisting with my seleciton of frames and sunglasses. The professionalism and excellent customer service have led me to refer this office to several clients.
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July 2023 by Jen ..
Great customer service. Convenient appointment times. Wait time is not too long. Clean space and large waiting area. Pricing is affordable. Came here a few times for my son - they are pretty good with kid eye exams.
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July 2023 by Robert Vandygrift
Good value for a good product.Staff at this store are very professional and do all they can to make you a valued customer.
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April 2023 by Justin Rosales
I have to say, Dr. Andrew Sendzik was awesome and did an outstanding job helping my mom with her eye exam! I’ve been here for my exam and glasses and they did an amazing job explaining everything to me. I’ll definitely refer more friends and Family! Thank you guys ?
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March 2023 by janelle winters
I had a great experience, had my appt on Saturday and got a call Thursday that my glasses were ready. It was easy, fast, and the doctor I saw was great.
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March 2023 by Liz N.
So happy I found this place! Great price! Great service!!! Gave me excellent advice to prevent problems! You won't be disappointed !!!!! Call and make that appointment you have been putting off!!!! You will be glad you did !!!! I know I was ! Already added them to my calendar to remind me next year!
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March 2023 by hannah e.
they were great at getting my husband and me quick appointments. We drive up from San Diego county because of the service we receive!
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February 2023 by O B
Waited over a week for the lenses to arrive only to receive the wrong lenses. They sent my OLD prescription. Weren’t even willing to expedite the correct lenses. Totally absurd considering the lenses were already so much more expensive through here, even when they make a mistake they’re not even willing to eat the faster shipping cost. Manager on the phone gave a couldn’t care less attitude.
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December 2022 by Iliana Smith
Immaculate service from start to finish . I called to make an appointment over the phone for same day . Was able to get in and out in under 30 minutes . Great doctors , great customer service and treatment .
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December 2022 by Jozik M.
Quick, painless, easy, and convenient! I was in and out of the door for an annual eye exam and contact lense exam in under an hour. The opticians were very kind and helpful, they even assisted me with inserting and removing contacts for my first time. Doctor Sendzik was extremely detailed and provided a lot of useful information about my eyes and the current condition they were in. Best prices in town, with or without insurance!
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December 2022 by Alma Gibson
Linda was great customer service agent. Helped with picking out the glasses. And ĝetting my insurance for my glasses, lens and options. I recommend that you get your glasses at this location in Lake Forest, CA.
