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March 2024 by lucyfan98
This Valvoline location is the BEST! They have the definition of customer service! I always feel welcome when I go there! Also, the Assistant Manager Leonardo is the kindest!
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March 2024 by Matthew Rizzo
Service and convenience is incredible I love everything but the price.
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March 2024 by Will Dorvall
Amazing service on all level at this location. Staff is highly trained and very customer service oriented(which is rare these days) I had a sleeping baby in the car and they worked around it as best they could. Above and beyond. Everyone should use this location for oil changes. Thank you.
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February 2024 by Ernie Moreno
I was a customer for 3 years but the last three visits have left my car with problems that didn't exist before I'm really disappointed in the service that has been rendered to me former customer
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February 2024 by Jim Sweere
They did a great job at what they do...changing oil...but, they failed to let me know that BOTH of my inner fenderwells were sitting on top of and rubbing on my tires. I'd think they would notice since they checked and added air to all my tires. Regardless, the service I paid for was completed properly as usual!
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February 2024 by Jeff Campbell
Very professional and great customer service. Missing one star for the price, ouch!
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February 2024 by Mr. Kite
Great service, the people here are very very kind and they are surprisingly very fast
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January 2024 by Martin Gutierrez
Just love taking my cars here. They are ready to answer any questions you have and are so friendly. Excellent.
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December 2023 by Roxanne Moore
EXCELLENT customer service! Thorough inspection, quick service and exceptionally convenient! Yes, prices are a bit higher, but it's worth it, and there are always multiple discounts and coupons available! ?
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November 2023 by Jay Salas
Today I went into this valvoline location and left very unhappy. I went in for just a tire rotation, They decided to jack up my vehicle with me in the vehicle? Very unsafe, they jacked up the front first, never chalked the back tires, Did not tell me to hold my foot on the brakes, There was no communication what so ever. Once they had my vehicle jacked up, The guy said "It should be fine we just have to be quick" They had 2 guys under my vehicle the whole time, when they finally finished they put my vehicle on the ground with a person under it and told me to start it? What if my drive train catches something on their employee and seriously injures them? This whole scenario they pulled was very unsafe and very unprofessional, Never coming here again!!!
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October 2023 by Daniel David
The Lake Elsinore crew are the best. Great teamwork and knowledgeable friendly staff. Oil change and tire rotation done right and in record time.
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October 2023 by Kristina Pham
Came on a Saturday and it was INCREDIBLY busy! 12 cars before me but true to their promise, they were all done within 15 minutes each and had 3 lanes open so I only had to wait an hour.The customer service was unparalleled here and although it was SO hot outside, each person who helped me (person directing the line, person filling out the paperwork, and the actual servicer) were so kind and professional.Not worried about the job they did on my car and am a happy customer.
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October 2023 by ana Jahquin
Absolutely grateful for this location. I was having trouble with our fleet account and Fernando really went the extra mile in trying to figure it out with me. JB has assisted me in the past and his attitude was just as great then as it is now. Leslie was on top of things. Very professional with great attitude all around. Big thank you to Fernando, JB, and Leslie. For all of their assistance. Ultimately, very happy with this location!Services: Air & cabin filter replacement
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October 2023 by Patrick Sully
I typically handle all of my own maintenance (and all other work) on my Internal Combustion Engine. However, procrastination dictated I have the oil changed by others this time. Couldn't be more impressed with the staff and the processes they follow over at Valvoline. Great work.
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October 2023 by Angela Tseng
Love the service and the team that worked on my car. My car is happily humming at a quieter level while working at peak efficiency!Alex greeted me with professionalism and helped me pulled into the bay.Grant gave detailed explanation and introduce to online coupons that valvoline offers for all oil change. I got $15 off of my oil change!JB took initiative to how me the dip stick for oil change without me asking.Faith helped all around, my car and some other people's cars. Amazing team, very friendly and approachable, will answer any and all questions as well as make recommendations.I will definitely come back to valvoline for my future oil changes, especially at this location!
