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December 2023 by Vanessa P.
Dave in the paint department provided the BEST customer service. In this time where I've noticed it difficult to find an employee that is enthusiastic about their job and there is such a lack of help at many stores that cater to customers, Dave was a breath of fresh air. Instead of pointing me in the right direction to find the wood stains, he asked me about my project and discussed my options on what colors and types of stains to use. He took his time to explain the different types of wood there are and how they all take to stain differently. He was an expert on the topic and I felt confident that he could help. I've been trying for months to find a stain that would match our cabinets. He looked at my sample and was able to match it instantly. He was spot on when several others could not help. Thank you so much Dave for going above and beyond to help. We are thrilled with the outcome. I wish there were more people like Dave (friendly, knowledgeable, helpful, genuine and enthusiastic).
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November 2023 by Steve M.
I went there last night to pick up two, indoor switches with built in timers. I was on the wrong aisle and Jose lead me right to what I was looking for. Such an honorable and humble man. Home Depot's a better place with him. Great customer service.
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November 2023 by Jen S.
Helpful staff. Received immediate greeting and service when I entered their nursery area. In the area to find a floral gift for a friend and looked through their pots and gardenia selections.
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October 2023 by Jailany B.
Tim and Madison were my saviors today ! I was looking for an outside rug that was 12 x4 ( really weird measurements) it's for a really long balcony . They came up with a custom made solution for me ! So happy with it! And so affordable
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September 2023 by Joe T.
UPDATE: forgot to mention, but have had positive interactions at this location with Head Register/Checkout Employee Rebecca (with the cool hair) and Manager William Lawson (not as intimidating as the name sounds) as well, along with others. Everyone here a star!
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August 2023 by Andy J.
People need to stop thinking they're the center of the universe. You're not always going to get A+ treatment from every establishment. WE, the consumer, need to be more patient and have more understanding. BTW - really enjoyed my experience here at this Home Depot.
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August 2023 by Tyler P.
Lady with messy hair and acrylic nails at check out denied my 73yo Vietnam Veteran father a military discount on a $100 purchase. He had ID and military document ready but was denied and not given a reason. He was told to download the Home Depot App. There was NO OTHER alternative, she couldn't just scan in a discount for him. Will be returning the products for money back. Hard to believe Home Depot of all places would tell a veteran they cannot have a discount, considering they have veteran parking spaces
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June 2023 by Jasmin F.
By far the worse customer service!!! I needed to rent a tool and there was one cashier n 5 of us in line and never once did he acknowledge he would be right with us. So many employees pass that area n never once did any of them acknowledge us. Finally Christian shows up and he was irritated the bell was going off but the bell shouldn't of been his concern it should of been helping us. He was rude and annoyed. Returned the equipment today n Maria was not polite and just as rude. I know Home Depot covers customer service at orientation and maybe they should view the video again. I definitely won't rent from them again.
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April 2023 by Geneva P.
Great Home Depot, pleasant staff and knowledgeable. Dave and Tina-Marie in the paint area were so helpful on our projects. Never going to Sherwin Williams ever again.
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April 2023 by Jimmy Hunt
Home Depot lake elsinore!!! Youguys really gotta chill on taking up contractor parking with home depot trucks! Us contractors our pulling up after working all day to get materials for the next day! Please stop with that and the no parking signs in loading areas!!!DAY TIME!!!If tweakers are stealing fuel! Don't punish us. Get security on it!
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December 2022 by David C.
This review is solely based on the rental place as that is where my visit consisted of. I went in to rent a tilling machine for my backyard. I called ahead of time just to make sure that there were some machines available before driving out there. I believe the employee's name was Dave and he was very helpful. He told me they had various sizes and they were available for rent. I showed up and had another gentlemen help me. He answered all the questions I had and then proceeded to show me how the machine worked and made sure it was all in order before renting it out. The only issue I had was that when I returned the machine, they only had one employee working in the rental department. This was not good as there were quite a few people in line and it takes time to go through the rental process, inspect the equipment/vehicles, etc. There should be more than one person working that counter in my opinion. I was there for about 45 minutes and nobody else came back to help the guy. Aside from this issue, everything else was a positive experience.
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August 2022 by Ashley N.
They never answer their phones! Poor customer care! Flooring department called several times within the last few days to see when their available flooring appointment is and nobody answers! Frustrating to say the least on top of that the measurement guy that came out didn't do his job so it's completely unorganized smh I finally got ahold of someone here at this location and Chad the apparent manager of this location is disrespectful. When I was talking he didn't want too listen too me but wanted to say what he had to say when talking about installation for the flooring. This entire had been nothing but stressful. Use another company then these rude a** individuals that don't give a damn!
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June 2022 by Nathalie B.
I've never felt harassed at a home improvement store, But the sales associate that was huffing and puffing over my shoulder today as I was scavenging to find the right parts stirred me the wrong way when she attacked My tactic of figuring out my thoughts as opposed to offering assistance. What kind of hiring process and training is going on here, manager William Lawson? I've never felt harassed at a home improvement store, But the sales associate that was huffing and puffing over my shoulder today as I was scavenging to find the right parts stirred me the wrong way when she attacked My tactic of figuring out my thoughts as opposed to offering assistance. What kind of hiring process and training is going on here, manager William Lawson?
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May 2022 by Brittney L.
First time using home depot for carpet installation. Misty helped me out and she was very friendly and had told me that the carpet I chose was a 7 day installation. I paid $50 for someone to come measure the room, which took 5mins. I had got estimate for 2 types of carpet. After measurements were taken I got an email for the more expensive carpet, then a few days later a call from it said "home depot" when I answered I said I'd like to chose the other carpet that was cheaper, but the woman didn't know what I was talking about and I told her "can I please talk to Misty she said she'd add it to my file." The woman said she is from a call center. So I ended up calling the lake Elsinore home depot to let Misty that I'd like to purchase the cheaper option on April 12th. She set everything up and later I got a call from JW flooring saying they will be coming out May 18th. I was confused because I thought I had bought the 7 day installation one. I tried calling home depot to talk to someone about it, but every time I called no one had answers for me and Misty was never available. I also asked to talk to the manager, which they never picked up. On the day of installation they arrived late even in a 2 hr window. I had told them I'd like to keep any extra carpet which in the end he had said there was no extra. In the future I will not be using home depot for any type of installations. Poor customer service and communication.
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May 2022 by Eddie t.
Customer service is the worse here. I've waited in line to return items for over 20 minutes. Won't come here again.