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September 2023 by Angelina Garcia
Shop this store . Customer service trumps over the one off lakeshore .No issues getting help. She fixed my problem and kept a customer. Lina was professional and I left with a new phone and happier.
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June 2023 by abemimi A
I am very very disappointed with the whole experience, Lina lied to me, I went in there to buy a new phone and she said that the screen protector came with the phone and when I got home I checked my receipt and she charged me for it. And not only that but she also put insurance on my purchase without my knowledge I had no clue until my bill was due. That's no way to up sell by charging customers with items without their knowledge. Definitely don't plan on going back ever.
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June 2023 by abemimi almanza
I am very very disappointed with the whole experience, Lina lied to me, I went in there to buy a new phone and she said that the screen protector came with the phone and when I got home I checked my receipt and she charged me for it. And not only that but she also put insurance on my purchase without my knowledge I had no clue until my bill was due. That's no way to up sell by charging customers with items without their knowledge. Definitely don't plan on going back ever.
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June 2023 by Heidi Bridgeman
Great Helper and staffing. Thanks Lina
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May 2023 by Anthony Rodriguez
The service was exceptional and the offer of phones very wide. I'll definitely come back to this store. Ask for Lina she was very helpful.
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May 2023 by Wolfgan Rodríguez
I was very impressed with the level of customer service quality at this store, Veronica helped me so much finding the perfect phone for my needs among all the variety they have. I'm very grateful.
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May 2023 by Jany Poitras
Salespeople are very helpful ?
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May 2023 by Johan Wintersberger
So helpful ?
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May 2023 by Tramell Williams
Lina was so helpful ?
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May 2023 by Mike Lusky
Helpful
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November 2022 by daniel toledo
Been a metro pcs customer for a few years now, Verizon is overrated
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August 2022 by FLASH MASH DASH
GREAT SERVICE.EXCELLENT !!
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November 2021 by Tay
Open late and when finally open customer service rep was rude, rude, rude!
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February 2021 by Steve Kelman
I have to ding this store for very poor customer service. We came into the store to make changes to our account. The rep that helped us was very rude. Did not smile, not one single time. She also seemed to lack knowledge about products and overall just gave me a sour taste. I dont feel the rep appreciates the value of customer service and does not have an understanding that her service and mannerism is a communication about the company as a whole. She needs to realize the isn't protecting the brand that she is obligated to do when they hired her. Instead I think she's taking her job for granted and hasn't been trained to understand that smiling matters.
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December 2019 by MsDebe B.
This is the worst Metro PCS I have ever been too. The two young ladies on Sunday morning refused to do a diagnostic test when I told them my phone had not been functioning properly since the first day I purchased it. I would never patronize this location. I believe I was not given service because I am African American. They told me to go back to where I purchased the phone. They were extremely rude and obnoxious. I intend on reporting this location to the corporate office.
