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March 2024 by vivia m.
The one star is for the staff. Why they would allow someone rent a car that smells so awful of cigarettes is beyond me! Now I have asthma, cough, headaches and general malaise from having to inhale that crap. I went to 2 different locations to swap it and no luck. I may have to contact a lawyer for this negligence! I still have to drive it for another day until i can find a replacement. If I survive till then!
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January 2024 by Tracy Pieper
My husband was in a car accident to no fault of his own & the insurance company slated us to pickup a vehicle @ this location. Not only did Alex exceed our expectations in customer service, she was a pleasure to work with. Her expediency & efficiency was superb. We will visit here from now on to handle our rental needs. Thank you Alex!
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January 2024 by Stephen Douglas
I came in today and had a completely different experience. Alex Misiaita-Andrade was very helpful and resolved my problems from Saturday, got me a car in a few minutes, and was a very present person to deal with. My original one ⭐️ review is belowThis is for the Saturday team. Scheduled a pick up a week in advance for a 6 passenger car. Called the night before just to make sure the car was available. Said multiple times I would be there before 12:00 as that is when they close and I need the car to get kids to school and work. I live 1 hour away and when I got there they said they don’t have the car and gave it to someone else at 9:00am. Also was told they can’t do anything as all cars are out so no availability. The person in front of me had the same experience as I did.
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November 2023 by Johnson Family
They did not have the RAV4 that we reserved.Ethan did a great job of solving the problem.Looking forward to renting here again.
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October 2023 by Polo “Paulie” Mardy
I really would give 100 stars if I could. Big big shout out to Alex, that woman helped me out with figuring out which car to rent, and was very knowledgeable With the miles per gallon. Not only is she professional, but she Quickly and readily had papers ready for me to sign via her tablet. Enterprise, I know I’ve been there just a couple of times, but you need to give that woman a raise, she seems more than capable of conducting business at that location on her own.
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July 2023 by G Bass
Had a reservation made by the Car Pros of Moreno Valley because my car is in the shop due to an engine recall. I confirmed the appointment the night prior at 5 pm for a 10 am pickup. When I arrived to the store, Alex the agent on duty refused to originally assist in putting me in a rental. I ended up waiting an hour instead which put me behind for work . I ended up having to call back Car Pros of Moreno Valley, who then had to call the regional manager to get this store to get me a car. Absolutely ridiculous service. What is the point of making the reservations if you all are going to refuse to honor it?To everyone else out there, the reservations don't matter if they aren't made at the same address youre picking up. It is a national chain and the reservations are SUPPOSED TO BE transferrable.
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July 2023 by Freddy M.
l am a loyal and repeat customer at Enterprise Car Rental, and one of the main reasons for my continued business is the exceptional customer service provided by Alex. From the moment I walk through the doors, her welcoming spirit and professionalism shine through. Even during the busiest times(4th of July weekend),when the location was busy, Alex managed to give each customer her undivided attention. She listens attentively to any concerns or questions, ensuring that everyone feels valued and taken care of. It's truly remarkable how she handles the pressure with ease and never compromises on the quality of service. Alex's dedication and commitment to her role are evident in every interaction. Her ability to anticipate customer needs and proactively address them showcases her exceptional managerial skills. She truly runs the place as if it were her own, ensuring that everything runs smoothly and efficiently. I cannot stress enough how grateful I am for Alex's outstanding customer service. She goes above and beyond to ensure a positive experience for every customer, and her efforts have undoubtedly earned my trust and loyalty. If you're looking for a seamless car rental experience, be sure to visit Enterprise Car Rental and ask for Alex
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July 2023 by william reed
Enterprise is THE place to rent from! The staff is professional, and goes over and beyond to help customers in need!I'd like to say thank you to Alex and Ms. Claire for providing superior customer service!
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July 2023 by Joi (Joifulnoyse)
Always dependable. My car is Always ready when I need it to be. The guys & gals are courteous and friendly.Rates are competitive.
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June 2023 by Joy
Always dependable. My car is Always ready when I need it to be. The guys & gals are courteous and friendly.Rates are competitive.
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June 2023 by Joy (Joifulnoyse)
Always dependable. My car is Always ready when I need it to be. The guys & gals are courteous and friendly.Rates are competitive.
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May 2023 by Freddy Monteblanco
I recently rented a car from Enterprise and had the pleasure of interacting with Kia, one of their employees. I have to say, her customer service was exceptional! From the moment I walked in, she greeted me with a warm smile and made me feel welcome. She was very knowledgeable and helped me choose the perfect car for my needs. Throughout the rental process, she was friendly, professional, and went above and beyond to make sure I was satisfied with my experience. I would highly recommend Enterprise, and especially Kia, to anyone looking for a great car rental experience. Thank you, Kia, for making my rental experience so enjoyable!It’s associates like Kia at companies that earn my repeat business ?.
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May 2023 by Kellie Morris
Customer service was great. The cars were new and the selection was broad ,whoever chooses their inventory of rental cars has everyone in mind.
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May 2023 by Kellie Colleen Conatser
Customer service was great. The cars were new and the selection was broad ,whoever chooses their inventory of rental cars has everyone in mind.
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May 2023 by Alexis E.
I had the pleasure of renting a vehicle yesterday from enterprise and was greeted with a smile as soon as I walked in. Everyone there is very polite and professional especially Kia she was an absolute doll. I recently got into a car accident and they made the car renting process so easy and effortless thank you enterprise in lake Elsinore.
