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April 2024 by Alexis M.
worst costco i've ever been to, first time ive actually left the store without buying anything because of how terrible the customer service was. today on 4/1/24 i came in around 5pm it was moderately busy, i walked in with several groups of people and even as i walked up had watched multiple people walk in with no issue, but the second i walk in the door i was pulled aside by a big blonde woman with overalls asking me if she could she my card... I was really offended because why would she just ask me that and not anyone else? I showed her my card and continued on, when I could not find what I was looking for I asked another blonde woman who was stocking shelves if she could point me in the direction of where it would be. She was also extremely rude, interrupted me and said "if you can't find it we don't have it" I then just walked away and left the store. Came with a big list of things to buy, left with with nothing but a experience so bad i felt the need to take time out of my day to write this. I will never be coming back i recommend no one who cares waste their time or money here either.
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March 2024 by Leslie A.
I have always come to shop @Costco & afterwards always hungry all the time. I've always have an amazing experience. VANESSA , she was so polite,kind also she made sure I had everything I needed. Such a sweet girl
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March 2024 by Astro L.
Vanessa who works at food court always has a positive attitude and she makes me laugh!!
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March 2024 by Thor C.
Our family shops at Costco Lake Elsinore, CA & we've always been satisfied with this store's service & staff. We've always been loyal Costco customers, not only due to its competitive prices & high quality products. More importantly, we truly appreciate their customer service & post sales assistance. I reconfirmed this when I bought a Gel Fatigue Floor Mat yesterday, 03/04/24, which I inadvertently leff at the bottom of my shopping cart. I only noticed that I did not have the floor mat with me when I unloaded the items I bought. I felt so bad for being so forgetful! But I told myself that I'll return to Costco the next day just in case one of their staff in charge of collecting the shopping carts would find the floor mat & bring it to the store's lost & found. When I went to Costco's customer service counter the following day and showed my Costco receipt from the day prior, I was assisted by Elida. She was very helpful & looked into a log book of items that may have been lost & found. And lo and behold, the floor mat item on my receipt matched the floor mat's bar code that was turned in to customer service. Elida told me to just get another floor mat & return to her so she can clear me at the exit. That was how easy, efficient, & hassle free the process was for me to recover my item! Thank you Elida & the Costco Staff for all you do to us customers! This is indeed the right way, the Costco way! Ever Costco loyal, I remain!
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February 2024 by Ruben L.
In July 2023, I had my 2019 Lexus NX300 tires rotated. The tire center technician damaged my rims around the Lexus logo center of the rim. A claim was written where the tire center took responsibility for the damages but later recanted the claim. Store manager refused to take responsibility for the damages despite having a written document from the Tire Center that the damage was done. For months, I fought this claim and their insurance also denied any wrongdoing. Took it to the Bureau of Automotive Repairs and Costco continues to deny responsibility but was willing to only cut a check for $200. Guilty? I say so! Why cut me a check for only $200 when the damages were $800. Luckily, Chase Bank sided with me and refunded my entire transaction of over $800.00. For my feee tires but still have damages to the rim despite having written proof of the damages. Beware that these technicians are always in a rush and don't take the time to be careful of your rims. My recommendation, have the Tire or Store manager inspect your rims, take a video of the inspection prior to having your tires rotated or new tires slapped on. According to the Bureau of Automotive Repairs, this is a common problem with Costco Tire Centers and Sam's Club centers when they have untrained technicians rushing the jobs or are untrained. Lexus in Temecula stated that they would never allow damages like this to happen to their customers' vehicles...sloppy work according to Lexus.
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February 2024 by Anna Espinoza
Costco, is a super busy place to Shop but i'm always pleasantly surprised when finding new items and how accurate & fast the cashiers are at getting you checked out ?
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February 2024 by Herberth Solis
I find everything we need in our home in relation to our food.
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February 2024 by Matthew Gonzales
This Costco is great the only problems are that the store layout is different than most, it’s weirdly dark, and the food court is very hectic, other than that it’s a great store.
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February 2024 by Tiffany Salls
Always might go too which i'm lucky to have near my house. I refuse to go to the temecula location near my house which is always way too crowded.
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February 2024 by pankaj padia
One of the best Costco warehouse in terms of customer service and product availability
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February 2024 by Sadiqa Ali
I bought orange chicken with cheese steak last week they barely had chicken it was all bread the same with cheese steaks
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February 2024 by Cam Cam
The lady with too much make up at the self checkout was very rude .no good customer service here
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February 2024 by Max Salim
Love this place
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January 2024 by Jeannie Wright
Love Costco! Weekly shopping experience. Best prices in town.
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January 2024 by Yesenia Medrano
Pharmacy department SUCKS COMPLETLY !!! GET IT TOGETHER