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November 2023 by Beverly B.
We are all so busy these days--holidays are coming, troubling news regarding the wars in Ukraine and Israel, grocery prices increasing, and just every day life.So, it is such a pleasant and diverting experience to actually encounter a cashier who is busy & efficiently checking out groceries and at the same timeis able to make you feel like you are the most important customer of the day.Her name is Nessa at the Canyon Hills Stater Bros in Lake Elsinore. Even though she may have a longer line than other cashiers, I still join her line. As I see others are doing the same. She has a very kind and generous spirit. When I walk out of the store I always have a smile on my face. So kudos and accolades to NESSA!
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September 2023 by June S.
Seems like there's a lot of young cashiers every time we shop. They're always talking about their lives to each other. We don't want to hear personal things. Just want to be greeted nicely and end things with a smile after transactions.
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September 2023 by Janis T.
Managers are rude! Once you complain, you're labeled as a problem!!! Meat department isn't very clean either!!! Changing stores, for sure! Went to this store since it opened, No more!
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August 2023 by Steve J.
Deli where hot food is served bought party wings they were overcooked to the point not edible. Also got seafood salad which was ok.
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January 2023 by Kathy M.
I must say the individuals in the butcher department have always been so helpful and willing to butterfly, cube or slice any cut of meat I've asked for. Thank you... it is appreciated I realize that prices have increased but I refuse to pay for brown, wilted or bruised produce. The celery and Brussels sprouts today were disgusting... during the season, no one could find delicata squash.... I found one, small acorn squash and it was pathetic.... I've noticed that buyers for this store are not fully knowledgeable of items used by homemakers that are experienced cooks and haven't carried many ingredients needed for recipes. (Especially during the holidays)Other than that, everyone is nice.
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January 2023 by Steve K.
On one of the busiest days Christmas eve the parking lot was full and lines long. But I was amazed how fast they check out people. Literally fastest and most pleasant
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October 2022 by Stefanie S.
I had my wallet stolen out of my work vehicle. I went to my local Staters that I always shop at.I went to the checkout and said I needed to write a check and I have my passport. My license was stolen so my only form of ID was a passport.Apparently in the United States at Staters a passport is not a valid ID.I needed groceries for the week while I am waiting for my replacement cards and my license.I am 60 years old not that my age matters but I never thought being a United States citizen that my passport is not valid ID it has my photo and name which matches the name on my check.I would give zero stars for the manager if I could.It was emotionally upsetting I am very thankful for my neighbor who brought me cash so I could buy food.
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October 2022 by Brooklyn T.
This Stater bros. Customer service is so awesome every time I come inside there is a awesome lady go by the name of Shannon always welcoming everyone always have a smile on her face every time I see her she puts a big smile on my face she so sweet hard worker GO...customer service
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August 2022 by Robin P.
I cannot tell you how much I love the deli here and all its wonderful employees. First of all, I love to get sandwiches here! There is a lovely woman working there named Cherie who has the magic touch! She is a sandwich artist...they always taste so good!!! She is also so personable and friendly. Have her make you a sandwich and you won't regret it! And the chicken maker Tevin. He knows exactly how to roast them to make them come out so delish! Go get yourself a chicken by Tevin! And the other employees are great too. Matthew always is attentive and friendly. You feel like you are shopping with friends! The deli is always clean and well stocked too. Love. Love. Love this deli! Go check it out. 10 stars!!!!
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June 2022 by Mark L.
Really this is not the first time this has happened. Why should any loyal customer have to wait for potato wedges. It's rush hour. Supervisor was made aware, sometime ago and nothing had changed. Come on store manager Mr. Charles. Very pathetic .
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June 2022 by Donna Y.
I love Stater Brothers.The employees are always great and they have everything I need.
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June 2022 by Mike L.
The few times that I have shopped here the young manager on duty is really rude. Dude, if you hate interacting with the public, you may need to rethink working in the Grocery industry or any other job that requires a lot of public contact. You don't make me feel welcome here. Is that because you do not like persons who are not Caucasian like you? I was wrong. My wife (Caucasian) shopped here recently and you were running the express check out line again. You are more interested in speaking with staff standing around idly about non-business related topics than attending to customers waiting in line. No "Hi", "Thank you", or asking if the shopper needs a bag for their purchases. This Stater Bros. is our absolute last resort, emergency store for our grocery needs.
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January 2022 by Tiffany W.
Manager Robert and elderly Security Guard totally harassed myself and my family when I entered with my ESA in a carrier in the basket and my other family as soon as I got in the door they were harassing me completely OSHA as nothing to with a enclosed animal in the store basket Robert the manager was rude, aggressive, a bully, and very Arrogant for a manager and I have been in the inland empire for 30 years I suppose that if you are a person of color and you purchase from this store you are not welcomed you will be harrassed and guess what? followed around the store even out the door please fellow people especially of color be aware of this store this manager and security guard I will not be the same!!!!!!!!!!!!!!!!!!!!!!
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January 2022 by Syllvia F.
The worse market ever . If there was another market I wound go to it. They never have enough cash registers opened . They think people don't shop at night . I DO NOT RECOMMEND THIS MARKET . The employees are so rude !! Not even a one I give it a Zero . I wish I could talk to the manager Anthony !!
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November 2021 by Jenteal S.
A few weeks ago I was helped by Jacob S. in the meat section and I wanted to take the time to thank him for giving me such a genuine and helpful experience! I've never received such great service at a stater brothers before! Thank you so much for your kindness!
