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“This bank has a warm & friendly atmosphere. I look forward to doing my business when I need to go inside .There is one particular banker I use if she is busy I wait. She is knowledgeable about every aspect of the business. If possible she will go above and beyond to solve an issue . Thank you Mrs.E . Wells Fargo is fortunate to have you as a dedicated & educated employee . The rest of your staff is great too!”
“I went to several Chases and none of them helped me, and I arrived here and they understood me right away, Stephanie was very attentive and answered my questions and very kind, thank you ☺️”
“Kimberly (Bank Center Manager) and Sabrina are awesome, they helped me yesterday take care of an important issue when they really didn't have too.. I want to say thank you!”
“Great customer service from Gilbert Aquino. He is an asset to this branch location. He was able to answer all of my questions and was knowledgeable about the policies, procedures, and different options. Thank you for making this a pleasant banking experience. I hope Chase recognizes a good employee when they have one.”
“I went to open a new chk acct & I'd have to say that it was one of the best banking experiences I've had. Everyone is so friendly & Martha is great, very knowledgeable & patient because I have ADHD & loose focus quick & I was talking to everyone & she was so friendly it just made for a great experience since I had such a bad one with a different bank. Glad I came to this branch.”
“The individual, Ebony at the branch I was serviced at made me feel at home and did an EXCELLENT job at checking off all definitions of excellent Customer Service-- She 'defines' customer service. It's been years since I've experienced anything as close to as genuine and professional as her. How can someone that you barely even know show you a glimpse of hope for your financial needs in times of distress? Ebony pulled through for me. You helped me open an account and even reassured me that in six months we will see that number be achieved in terms of Savings and Credit Score. Even if we don't land near by our goal, or if I had huge doubts, you managed to turn that around by being an awesome, professional human-being that could relate to the customer on a wide spectrum of understanding. 100% felt zero judgement in her eyes! I was new to the bank and immediately noticed her leadership presence. Not exactly from the name tag, but her presentation on self. After she helped guide me, the rest of the team took over and they too were immaculate! I'm glad to have re-established with a Nationwide banking institution! Thanks for helping me open an account, Ebony!”
“I don't make too many visits to the bank. That said I had 3 or 4 things I wanted to accomplish on my resent visit to the Lake Elsinore branch. The branch was pretty busy I did not know it's one of the few branches open on Saturday. When I entered the line was pretty long. I was immediately greeted and asked the nature of my visit if I needed help other than with a teller. Misty was her name I am assuming a manager. Misty took me overt to a booth and was able to handle all my needs. She was extremely helpful professional and courteous. She gets it. I was in and out in short order and handled several things. Thank you! Kevin”
“I always come in here to do wire transfers and things of that nature. Everyone there has always been very helpful and professional. I highly recommend this location.”
“I love bank of America been with them for years . Yes the line here is a bit long at times but what good bank doesn't have a long line . They have helped me out when I lost my dad and then again when we came down with covid. I love this bank”
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“Staff is always friendly when I come here, ATMs have worked phenomenal when not needing to go inside. If it’s slow, having an IT background , the bank can’t control that at times. It’s more of a network issue. Be patient. Inside it is always clean, refreshing and great customer service from the staff. A lot of customers come through here so if you’re in a rush, come back another day. Don’t blame the staff for your piss poor planning to need something in a rush. Come when you have time because today at noon it can be packed and tomorrow empty but don’t base your one time experience to always be the same other than the customer service. Never had any issues, I will definitely be coming here again.”