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December 2024 by Luis Martinez
I was their on 12/15/2024 8:40am I ask the person front for part i need gave him my registration for him to look up license plate
He ignored me, he has his music really load that we couldn’t communicate, then he asked me year make and model gave him all the information then he couldn’t find the part need i ask if i can see the screen he flipped the screen very hard that looked like he was not have a good day. I said have a good day i rather go some were else.
Having a commercial account for 10 plus years and get treated this way sucks.
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November 2024 by Dsm 4g63
Been faithful client to this store for two years always had great kind experience,except for tonight came to do a lifetime warranty swap. Their wer two guys in front, name tags(BENJAMIN) that helped me. and didn't get the second name but it happened at 8.45pm Nov 16 2024 Benjamin was with a smarty attitude seemed annoyed wasn't taking his job seriouse and on top of his annoyed attitude he was cursing outloud foul language and laughing outloud unprofessional. kids also go into the stores not good.Aswell with the 2nd guy on the phone watching videos and laughing & saying a mass of bad words&foul language like if it was their personal non working hours. I asked him a question about a warranty and gave me a annoyed face, attitude, tone. And responded very arrogantly. I kept being kind to this gentleman to see if he would pick up on my kindness even after him being rude aswell. I had called before driving over if the part was in stock and had the gentleman on the phone do a physical check for me a few hours before arriving and it was on the shelf in stock physically, when Benjamin assisted he then told me that he is going to send me to another store because he "Cant find it"..., when BENJAMIN was searching for it he said that it's not in the shelf's with a none caring attitude. I then asked Benjamin to please look closely again and i guess that bothered him..come to find out that the second search he did end up finding it hooray! no having to drive to another store far away. All other employees have been great till this day except with benjamin and the 2nd fellow.
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November 2024 by Robert Grijalva
Gabriela was awesome! She helped me with everything I needed. Great customer service!
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November 2024 by Ari's world
I was very happy with my visit Tony and another gentleman helped me find a light bulb for my 2022 ford Bronco.. My car is fairly new so it wasn't registered in the computer Tony went outside and helped me get the right light bulb I do really appreciate it they rock. Very nice and friendly. We'll definitely be going to this location.
Not to the other location In Lake Elsinore they did not help me at all. I went there a few weeks back and they couldn't change my battery. Was very disappointed with that location.
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October 2024 by Tanaya Harris
I was in need of new head lights and Anthony (cashier #5 on Register 3) was very helpful and assisted me in finding the specific ones for my vehicle. He also assisted me in replacing them. His customer service was exceptional and you can tell he takes pride in his job and I would refer anyone that needs assistance finding a part for your vehicle to ask for him.
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October 2024 by Lito S`io
Amazing Amazing Amazing Service. Dan B is the goat of all autozone managers. The whole team really took care of me and made me feel like they actually cared. Dan used his entire lunch time helping me fix my car and I truly couldn’t thank him enough. If you need to go to auto zone for anything. Make sure you go to this one!!!
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September 2024 by Jae Kim
Great Manager, at the 29270 Central Ave, Lake Elsinore, CA 92532, AutoZone, on morning of 9/14/2024. I regret not getting his first name. Of corporate reads this, I hope he stays w/ AutoZone for a long time, providing great servicr and solutions for the customers.
The AutoZone on Riverside Dr, mistakenly sent me to Central Ave, for the Western Riverside Council of Governments' oil filter recycling event, as they did not have the oil filter brand I preferred. The Central Manager did a pragmatic work around, when he didn't have to, as the event is location specific, and to be completed at the specified location. I just had to go back to the nearby Riverside Drive AutoZone w/ the paperwork, to complete the recycling event, to get the oil filter brand I preferred.
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September 2024 by Larry DeHughes
Dan store manager first he very polite with a greeting and seeing if any assistance was needed after grabbing coolant i proceeded to explain my vehicle issues of running hot / overheating. He was very knowledgeable with the make and model of my car and give me ideas that actually lead to fixing the problem. It’s really heartwarming being assisted with some who actually knows cars and not just behind the register collecting money. I was sure to call and thank him!
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September 2024 by Nicole Daum
Wanted to extend a big thank you to Dan who very kindly changed wiper blades for me yesterday. Customer service at its best.
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September 2024 by Gary Dobbs
Darin, with auto zone took care of my battery situation immediately. Took out the old battery, installed new battery and got me on my way. Thank you Darin.
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August 2024 by Philbert Rivera
Super busy, fair priced Happy to see thing's made in the U.S.A.✊😊
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July 2024 by Juan Medina
My experience every time I have gone to this autozone has always been great! With all employees and I have always had any issue resolved. Shout out to Becca who is super nice and helpful. Thank you! 🙂
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July 2024 by Dawn Farris
Dan was very helpful and gave me a lot of information I needed
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June 2024 by Melissa Vasquez
DAN AND BRYAN WENT ABOVE AND BEYOND WITH SERVICE 10/10
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June 2024 by Stacy Bennett
I was helped by the store manager By the name of Dan....He went out his way to help me when I didn't know what to do..
