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January 2024 by Dr. Reid Jilek
Yelp Review (American Fire Glass)My wife and I were once again in need of specialty glass fragments for our Glass WaterWall. Randy @ American Fire Glass was extremely helpful & accommodating, by sending us “6” different color and types of cracked glass (next day delivery), both reflective and non-reflective. We choose ¼”Reflective Azurlite to match our other glass projectsPrevious perfect glass projects, include, but not limited to:1) Large Azurlite (blue) sliding Barn-Door exposing our waterwall on one side, and our glassware cabinet on the other side, with Azurlite shelves and mirrored walls2) Large swinging Milk-Glass Doors to all of our interior doors3) Large sliding Milk-Glass Closet Doors4) Azurilte Shelves5) White Glass Bathroom Countertop and Bath Enclosures.6) Custom Azurlite Glass Display Showcase for my wife’s sunglass collectionOver the 49+ years of our married life, renovating and building our homes, we have never encountered a better glass company.Randy is the epitome of consummate professiona in every way imaginable. We would gladly recommend American Fire Glass & Randy, in writing, verbally, or showing their potential customers/clients their superior products, which we used.MOST Grateful & MOST AppreciativeAmerican Fire Glass Client/Customers.Dr. Reid Jilek
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January 2024 by Reid J.
Yelp Review (American Fire Glass) My wife and I were once again in need of a specialty glass product for our Glass WaterWall. Randy @ American Fire Glass was extremely helpful & accommodating, by sending us "6" different color and types of cracked glass (next day delivery), both reflective and non-reflective. We choose ¼"Reflective Azurlite to match our other glass projects Previous perfect glass projects, include, but not limited to: 1) Large Azurlite (blue) sliding Barn-Door exposing our waterwall on one side, and our glassware cabinet on the other side, with Azurlite shelves and mirrored walls 2) Large swinging Milk-Glass Doors to all of our interior doors 3) Large sliding Milk-Glass Closet Doors 4) Azurilte Shelves 5) White Glass Bathroom Countertop and Bath Enclosures. 6) Custom Azurlite Glass Display Showcase for my wife's sunglass collection Over the 49+ years of our married life, renovating and building our homes, we have never encountered a better glass company. Randy is the epitome of consummate professiona in every way imaginable. We would gladly recommend American Fire Glass & Randy, in writing, verbally, or showing their potential customers/clients their superior products, which we used. MOST Grateful & MOST Appreciative American Fire Glass Client/Customers. Dr. Reid Jilek
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November 2023 by Graceann Dorse
The most amazing customer service! Just had a very non-routine return issue and they solved it for me with no problem. I don't actually have a firepit; I bought lava rocks for a photo shoot so I can't speak to the actual rocks' performance, but truly great customer service (from Chris!) Every company should have customer service like this.
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November 2023 by Dee Castellano
Great knowledgeable folks.
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August 2023 by Fadi Musharbash
Great service. Great deals.
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June 2023 by Alicia McBurney
We got a linear fire pit for our BBQ area. Product looks amazing. Had a small issue with the pilot light but Chris in customer service got us handled. Great work on being a company that stands behind their products. We could use more of you today. If I ever need anything you guys make I will be back. Keep it up.
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April 2023 by Cody White
Absolute best customer service over the phone, everybody I’ve talked to is super friendly and helpful! I love how the fire pit turned out, great product!
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November 2021 by Rachel Gvance
Very knowledgeable of the products they sell. Super friendly and great customer service. Thanks for all your help Hayden.
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October 2021 by Bola Adeoye
I am proud to recommend Mrs Peggy Abbott, for a selfless and reliable investment service, I was constantly looking for a reliable platform to invest and my friend introduced me to her platform and I realized this is the best platform to invest on because she maintains discipline in her investment,relationship and strategies to ensure the complete transparency and credibility of her investors. if you want to be financially successful invest in her platform now, Contact her Via:
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August 2021 by Sarah Morasso
Personable and knowledgable staff that were quick to help me with my design questions and point me in the right direction for my project needs.
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June 2021 by Jeff B.
Awesome people, awesome products! You can tell they have a great company based on their friendly employees. Their products are incredible, too! Reasonably priced and available at pretty much all my suppliers. I love their fire glass and stainless steel burners!
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June 2021 by Edward Hurd
Very fast response with answers to questions about their products and its uses. If their product would have worked for me wouldn't hesitate to do business with them
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May 2021 by Gus N.
called the company gave them the dimensions of my pit told them I was looking for some round glass to keep the wind out . They said no problem and sold me what they said would work. It arrived I put it together to find that the glass has gaps all the way around. Figured I'd give it a shot put it around my pit and....IT WAS TOO SMALL. Here is where I got very angry called them to return and was informed I HAD TO PAY TO SEND IT BACK TO THEM AS WELL PAY A RESTOCKING FEE. So basically I lost money on this whole deal since they DO NOT provide a return label and they also made some money and will re-sell the box I returned. I WILL NEVER BUY ANYTHING FROM AMERICAN FIREGLASS EVER AGAIN!!!
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November 2020 by Marsha
Our flames weren't as expected - but after talking with technical support everything is working great and we couldn't be happier with our purchase. The rep was extremely knowledgeable and patient and waited while we fired up the ring to make sure everything was working properly. It turned out to be a matter of sequencing on turning it off and on (and turning the valve on slowly so it didn't create a lock). Bigger flames and super happy customer!
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November 2020 by jake green
Purchased lava rock and fireglass from this company. They were exceptionally helpful and courteous, asking questions to make sure I was getting the right products and the right quantities. I asked a few questions about how to do several things, and they took the time to educate me in what needed to be done. I highly recommend using this company!
