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September 2022 by John Michael S.
Gabriel in the butcher shop is phenomenal and goes above & beyond! Hands down this is the best Stater Bros I've ever visited.
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August 2022 by Lucy W. H.
My go-to grocery store when in Lake Arrowhead area. Great selection, fresh produce. Wish they had better craft beer selection given how many breweries are there.
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May 2022 by Martin E.
ery clean and well stocked. In town for a wedding and we stopped by for a sandwich from the deli department. Vicki assisted us and made our customized turkey/bacon sandwich. She gave us a suggestion on where we could sit by the lake and enjoy the afternoon. Kitty came by and gave us a couple more suggestions of places to visit and eat later. Both clerks were very welcoming and thanked us for visiting their town. Will definitely return for a visit and another sandwic!
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February 2022 by Jennifer R.
This review is actually in regards to a particular courtesy clerk she's a new courtesy clerk and her name is Hannah and she is just amazing. I forgot a few things and amazingly she came back with both correct items and she also help me to my car. I hope she stays.
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February 2022 by Michelle P.
Matthew C grocery bagger was very polite hard worker asked if we needed help out. So was Vanessa checker maybe even supervisor. She was very great too. Love your store.
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February 2022 by V X.
Thursday, 2/10/22 - I was very disappointed to see three (3) Stater Bros. employees working and mingling freely with customers with their masks purposefully worn BELOW their noses, rendering said masks 100% ineffective and useless, especially now with 700,000+ Americans dead from (the global) Coronavirus pandemic, and with the science-driven state-wide health mandate in effect that masks be worn inside ALL public establishments. The irony, there was a sign posted in front of the store stating masks were mandated. One employee, Daryl, worked in, or around, the meat section with his mask worn below his nose. Another, a butcher behind the counter working directly with raw meat, also wore his mask below his nose. The 3rd is a cashier (and supervisor[?]), a bald man, of whom very irresponsibly wore his mask below his nose AND mouth. 95% of the public WERE being responsible, respectable citizens (i.e., acting like sentient adults), and adhering to the state health mandate, properly wearing masks. The fact that Stater Bros. thinks so little of the safety and lives of its customers and employees, refusing to enforce the medical public health state mandate, is inexcusable, irresponsible and utterly appalling. I will not frequent any Stater Bros. in future.
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January 2022 by K. I.
Customer service manager, Sam S. is professional and personable He gives the customers that warm, welcoming, small town feel. Jack H. Brown would be proud.
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January 2022 by Ella C.
This is the best grocery store to go to in Lake Arrowhead. The merchandisers are always trying very hard to make sure everything is stocked and zoned, even during the busiest times ...which is every day. The service manager Samuel S is one of the most professional and kindest managers I've had the pleasure to meet even during these "unprecedented times". After shopping here, this too will definitely be your favorite place to go on the mountain.
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January 2022 by Steve B.
It's Stater bro's. I saw what looked like the store manager walking around the store with a Zamboni. I can appreciate a manager that gets hands on and works with his employees to make the store more presentable
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January 2022 by Nanette L.
We went here during Xmas break so it was packed. Things were nicely stocked and organized. We bought a ton of firewood for the Airbnb house we stayed in. The lines were really long because everyone wanted to get groceries before the storm came in. Overall, a decent experience. No problems.
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October 2021 by Rhonda B.
I walked into Stater Bros on Saturday to get some dog food because my vet was closed. I had no idea what type of Good quality food to get her since I always get it from my vet, a gentleman walked up to me and asked if I needed any help. I proceeded to tell him my Dilemma Not only did he help me with the food he accompanied me to the checkout. I have dealt with alot of people and I have to say Gary M the employee was by far the best I have ever had the pleasure of dealing with regarding customer service, he made me feel so great to know there is people still out there that really care. He is definitely management material if I could give Mr Gary a 100 stars I would.Thank you Stater Bros for hiring great employees
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September 2021 by Juan Wayne W.
I just came back from a Labor Day trip to big bear and Arrowhead. Although everyone was very friendly, none of the employees were wearing masks. Only a handful of patrons were wearing masks while shopping or walking around. I'd expect an uptick of Covid positive folks after this weekend. Good luck Lake Arrowhead.
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June 2021 by Steve N.
This store is a mess. Employees with attitudes and just don't want to do their job. Half hour wait to get a sandwich when I see 8 people iin the deli and ONLY 1 person assembling sandwiches. Then I had a cashier yell at me for putting my bags on top of my groceries that I was buying. Mgmt needs to get more involved with how the departments are run. Being it's a busy store, mgmt needs to get their employees working harder or find some people that want to work. Unfortunately those type of people are being held at the border.
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April 2021 by Christie M.
Not only are the workers in the deli painfully slow at serving, they put on gloves and touched non-food surfaces multiple times while in the process of making a single sandwich. A person who apparently worked in the deli, but was not working at the time, went behind the counter to grab chopsticks because others were too busy to hand them to him.. which in and of itself isn't a big deal except he felt the need to unmask when behind the counter to talk to the staff. Didn't even offer to slice our family sized sandwich like they did to other customers. would recommend food handling training for unhygienic practices. Store was otherwise unremarkable. Selection good.
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March 2021 by Jeff D.
I love this Stater Brothers we come up here every year for my birthday and this is where we stock up for all of our drinks and chips cookies and snacks there's other markets up here but Stater Brothers is a lot more economical
