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July 2024 by Gus Molina
For the time being shelves were pretty empty and had posted signs apologizing for the supply chain issues they are seemingly trying to work out
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July 2024 by Erin Rose
Great store, great Pharmacy and very helpful.
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July 2024 by Mindy Murachver
Great people who work in the pharmacy. Most of the people are great and very knowledgeable however there's one woman that works there that's very nosy and not very friendly and she usually works at the cash register.
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July 2024 by Amy Rojas
Negative Experience at This Rite Aid Pharmacy; Will Not Be Returning. Horrible Service.
I had a prescription that was "out of stock," so I called and was told it would be ready the next day. Thus, I made the 30-minute drive to the pharmacy the following day. Upon arrival, the blonde woman in her 60s ignored me for at least 2 minutes before acknowledging or assisting me. After finally getting her attention, I informed her that I was there to pick up my prescription. She then proceeded to look around and even converse with other staff members before returning to inform me that the medication was still "out of stock" for a few days. (remember I had called prior to driving and was told it was available.)
Desperately needing my medication, I inquired if there was another Rite Aid location that might have it in stock. However, she dismissively instructed me to use Google to find another pharmacy that might have the medication available.
Consequently, I stepped aside to Google and call other pharmacies and found that Walmart had it in stock. I promptly advised the blonde woman of this and requested that my prescription be transferred there.
She then checked with someone in the back and pointed out that I needed to speak with the pharmacist, Deon J. Venter, all while I had Walmart Pharmacy on the phone. Suddenly, like magic, my prescription appeared available after the hassle of being directed to Google and given the runaround, now suddenly it's available.
However, the pharmacist, Deon Venter, was rude and unapologetic. He continuously made excuses for the situation instead of acknowledging the inconvenience caused. When I asked for his name, he rudely responded that it's on the card, displaying an argumentative demeanor and failing to offer an apology. I finally said to him that I wasn't going to argue with him, he was dismissive and could careless. Horrible service.
Feeling disrespected and disregarded, I decided not to proceed with obtaining the prescription from Rite Aid after what they put me through. I then went to Walmart, where I received exceptional service from all the staff, including the pharmacist. As a result, I have chosen not to return to Rite Aid and have transferred all my prescriptions to Walmart. Thank you to Walmart Pharmacy, for your amazing and exceptional service where they treat their customers with respect and courtesy.
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May 2024 by Александра Крамаренко
The pharmacy really disappointed me. I tried to pick up my medications twice. Both times to no avail.
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May 2024 by Gail S
The Laguna Woods store is convenient; store is clean, shelves are tidy and well stocked, the workers are helpful and take you to the product you're looking for.
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March 2024 by E.E
Great staff!
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March 2024 by Marilyn F.
I had been having problems getting my medication for months due to shortages. No other pharmacy helped me like this Rite Aid. The shortages have continued and I have stayed with this pharmacy. They continue to work with me. I may have to wait a little but they always get my medication for me. I have to compliment Steve the pharmacist in particular. He is so kind and caring. Even if I have gotten there shortly before closing he always takes his time with me. Anywhere else people look at the clock and rush you so they can leave on time, but not Steve, he puts the customer first. So glad I found this Rite Aid.
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March 2024 by Grammy L.
In the Pharmacy , Sheri and Steve and Peter is the best. They bend over backwards to make sure prescriptions are processed as fast as possible. When there is issues with insurance coverage, Sheri is the expert and does the best to get the prescription processed the best way. THANK YOU guys for your 10+ years of service. I strongly suggest you ignore the negative reviews and go into the store and see for yourself. Ive been going here for over 10 years and have had 0 problems, my guess is that the people writing these negative reviews were simply either having a bad day or miserable people in general.
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February 2024 by Steven Malzahn
Friendly greetings every day.
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February 2024 by Carol Semelroth
The clerk in pharmacy is very rude working on 2/17/24 at 4:00. She sarcastic and has very poor customer service.
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February 2024 by Terri K.
This pharmacy is one of the best I've visited in the area. Julie and Steve are extremely professional, helpful, and really care about your needs. Steve was very detailed in explaining my medication's, how to take them, & when to take them. On top of all that they help you with pricing using goodrx.com whether you have insurance or not. The store is always clean and there's plenty of parking. I highly recommend this store and pharmacy to anyone in the area! Thank you.
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February 2024 by S Mack
Good pharmacy and professional service.
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February 2024 by Jeri Thompson
I will not be returning to this Rite Aid. The woman, Julie in the pharmacy was very rude and dismissive. I was there to pick up a prescription refill that was suppose to be ready earlier that day. Julie, in the pharmacy said to sit down that my RX needed prior approval from my insurance. I told her I didn’t use my insurance that I use Good RX. She ignored me and walked away. After waiting 10 minutes, I went to explain that I use Good RX, as I did last time. She wouldn’t listen and interrupted me. She said to write it all down for her. I asked her a question and she ignored me again and didn’t answer, then called up the next person in line and continued to ignore me. I waited 30 minutes for my prescription. She left for a break, as she left she said my prescription was ready that I must have not heard them when they called my name. I don’t know how they could have called my name without me hearing them. I was sitting right in front of them and there was no one else In the immediate area. I will find another Rite Aid.
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January 2024 by Sam C.
Store #05736 ... the Cashier/Manager #57365889 gave me a very hard time about using a gift card. My transaction ID for my visit was #1903654, register 3, today 1/15/24 at 4:38PM PST. BEFORE this encounter, I had I visited the pharmacy about 18 minutes prior at 4:20, using a $25.00 gift card that my mother had given me. My pharmacy representative was friendly as usual, and my prescription was only $1.43, bringing my gift card balance to $23.57.. they also gave me a coupon to use same day in store for $5.00 off a $20 purchase, so I did. This brought my total to $19.99 after my $5.00 off, which then left my Gift card with a $3.58 balance. The question on the screen prompted me and asked if I would like the remaining of the gift card balance in cash since it was under $5.00. The original cashier was unsure and told me I owed her $1.74 but I told her that was incorrect. She then had to call the manager, who is the woman I am writing about. The manager proceeded to tell me I was wrong, and owed $1.74 even though I told her I still had $3.58 on my gift card. to argue with me in front of a line of people. I stated no, I was correct as I showed her my receipt from the pharmacy. Additionally, she asked me To pay a balance of $1.74 or something and again I told her no, and to re scan everything, this whole ordeal took maybe another ten minutes or so until the manager realized I was correct and she was wrong. She handed me the $3.58 in cash that remained on the gift card after she was still continuing to argue with me. I would like to report this whole situation to corporate as my fiancé was on the phone with me during this ordeal and could hear how unprofessional the cashier's manager was handling the situation. It was embarrassing and it was not the first time I had a poor experience with this cashier.
