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December 2023 by hisham hassanein
Good place, nice people. thank you for the good services
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December 2023 by Freda Kritzinger
My son loves his lessons at goldfish swim school. They have a great system that works and everything is well organized. My son loved how the place is decorated and I really appreciate the cleanliness and practicality of the layout. The staff is always friendly and helpful. I would suggest goldfish swim school to anyone.
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December 2023 by Sara Bade
Love it here the teachers are so nice and work well with the kids! Both of my children go here. Happy to be a Goldfish Swim parent! Thank you for teaching my children to swim and to swim at their pace!!
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November 2023 by Tristan Nixon
Well appointed facilities and very used lessons for kids. Our son is always excited to go, and he’s learning good swimming skills.
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September 2023 by Jonathan Ventimiglia
Instructors are great and really seem to try to connect to the kids. There hasn't been much turnover in the instructors recently, either, which is nice. Admin staff on-site is friendly and engaging.From a financial perspective it's not ideal. When we first started there was a max of three kids per class. Now that's up to four. Four kids for 30min means your swimmer is only in the pool for about 7min a class. Cancellation and makeup policies are rough, and in-person 30-day notice to withdraw is a pain. From their policies: "In order to cancel my child's swim lessons, a completed withdrawal form must be submitted at least 30 days prior to the last lesson. Withdrawal forms can only be found at the front desk. Unfortunately, hand written letters or typed emails will not be accepted as a form of cancellation."
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August 2023 by Michelle L.
Very poor management. Bad experience, do not recommend. They have terrible policies and horrible customer service.
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August 2023 by Josh L.
The swim lessons were fun and my daughter enjoyed them, but beware of their billing practices. I've called multiple times to cancel and they still keep charging my credit card.
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July 2023 by Cassondra Stratford-Hall
We loved that there was an option to go to the outdoor pool in Laguna Niguel. The staff was great always calling our child by name even in the parent baby classes, always had a smile on their face and were happy to be there. Goldfish was also very accommodating when we missed our very first class and showed up at the wrong location for the last one.
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June 2023 by A B.
We've been coming to Goldfish for the past year and my now 5 year old who used to be terrified of the water can now put his head in the water, hold his breath, and swim to the instructor! We've had a few good instructors, but my son always says his favorite is Sophia. We were also fortunate enough to have Bryce for a little while before he left. Dean at the front desk is super awesome, helpful, and accommodating. I've also talked to Esteban a few times on the phone and he has always been really friendly and understanding. Excellent customer service, beautiful facility, and convenient location!
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May 2023 by Audra W.
Love this swim school! The swim teachers and the team working the front desk are always smiling and friendly! My twins love going to their swim class each week.
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May 2023 by Clint D.
Three out of four of my kids learned to swim here. Amazing teachers and service. Wish there was one closer to us!
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April 2023 by Angela C.
We have been coming to this swim school for over two years. They had really great COVID policies. Now they are opening up more spots for classes and have some great teachers.
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April 2023 by Amy Heller
The facility is nice and clean, staff is friendly but the quality of instruction is poor. Lots of instructor change over, not sure my son learned much in the 4 months that we swam here.
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February 2023 by Michael Elmes
Great facility with a welcoming friendly staff and instructors! I have nothing but wonderful things to say about the team, but want to give a special shoutout to Sasha! My daughter can get nervous around the pool although she can swim, and sometimes has a real hard time going in and joining her class. Sasha sat with us for a minute and made an above and beyond effort to help her not only feel comfortable going in the pool for her class, but also excited to jump in. Thank you for that!!
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December 2022 by Priya Goel
This place is fabulous. The organization, cleanliness, teaching quality, and the management are wonderful. They are flexible yet also have a great app based system. This makes it easy to deal with schedule changes and also drop in to classes when possible. The facility is so warm. I don’t worry about my kids getting sick. The teachers are all great and very good with young children. From what I’ve seen, the prices are very competitive. my only hope is that they open some open swim times where families can swim with our children, particularly in the winter.
