“I brought a malfunctioning Bosch Powertube 625 into the shop and disclosed that I was the second owner of the bike and did not expect to get it warrantied. I simply did wanted them to connect their diagnostic tools to it and tell me what went wrong? I mean if I get another $950 battery I did not want to screw it up as well. I needed to know why it went bad. Mike ran the diagnostics and found the battery was really messed up and still "might be within warranty". I appreciate this is a non-revenue type of time consuming thing for any shop to do. Mike did not promise to get me a new battery, but said he would speak to Bosch I my behalf to see what they would be willing to do. Worst case scenario, I need to purchase a new battery at full pop. Better case scenario, I get a new battery at a heavy discount. Best case scenario, I get a new battery under warranty. Well, it took awhile (more than 2 months), but the best case scenario played out and Bosch sent a new battery out. So good on Bosch, and great on Mike at Stage 21 Bikes. My total bill was $99, and I happily paid for Mikes time and service. These guys are here to serve the cycling community and I just found a new best shop in OC.”
Bicycle Shops
“I brought a malfunctioning Bosch Powertube 625 into the shop and disclosed that I was the second owner of the bike and did not expect to get it warrantied. I simply did wanted them to connect their diagnostic tools to it and tell me what went wrong? I mean if I get another $950 battery I did not want to screw it up as well. I needed to know why it went bad. Mike ran the diagnostics and found the battery was really messed up and still "might be within warranty". I appreciate this is a non-revenue type of time consuming thing for any shop to do. Mike did not promise to get me a new battery, but said he would speak to Bosch I my behalf to see what they would be willing to do. Worst case scenario, I need to purchase a new battery at full pop. Better case scenario, I get a new battery at a heavy discount. Best case scenario, I get a new battery under warranty. Well, it took awhile (more than 2 months), but the best case scenario played out and Bosch sent a new battery out. So good on Bosch, and great on Mike at Stage 21 Bikes. My total bill was $99, and I happily paid for Mikes time and service. These guys are here to serve the cycling community and I just found a new best shop in OC.”