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December 2023 by Tawny V.
The hotel itself is really nice, we got a big room and of course breakfast was included. The only issue I had was the cost. I mean, I think they work with a correctional facility and those guys do give great service, well sometimes... they are kinda pushy but I guess they are learning. Anywho... Partner and I planned to stay here because it was our friends bday party and we didn't want to drive home. A week prior I called and was quoted $375, I thought this guy was joking with me, even with a discount for those who live in Laguna Woods, that was the price? I hung up and called again, same story but this guy was nice and said we have other sister properties that maybe a bit cheaper, I declined the offer then went online and searched on Hotels.com or Expedia - $250. I asked our friends how much they paid $150, isn't that wild? The customer service was great, the bed comfortable, didn't need the a/c because the weather was perfect (just open the window), spacious and the breakfast was delish! Moral of the story - Plan ahead, get your room early as possible. LOL
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December 2023 by Meggie C.
Lovely accommodations. Loved the happy hour and the fresh breakfast buffet. Comfy bed and excellent fitness/pool/ hot tub. Wonderful!
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November 2023 by Tony U.
For the price this has decent value. Plenty of parking; breakfast buffet is until 9:30am. Staff very friendly. Beds are fairly comfy but a little too puffy and sinks too much. The rooms are spacious and checking in and out is easy.
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October 2023 by Missteree C.
I chose this hotel becauSe there is no parking fees, no resort fees and they have free breakfast. The service desk is nice. Super clean. They upgraded our room because the one we paid for was not ready. The free breakfast is fantastic. There are fresh scrambled eggs or they will make you fried eggs right there, sausage and home potatoes. They have a waffle maker, cereal, fresh fruit and coffee and juice and yogurt. There is a nice pool areas with a rack of towels and a machine to lower people into the pool who are not able to walk in on their own. Very nice. The beds are softish and the blankets are thin. Everything else is good. We will be black.
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September 2023 by David J.
My wife and I stayed at The Ayres in Laguna. With so many positives including, amazing breakfast (included), beautiful interior and back patio area, and very comfortable bed, there was one exception to all of these pros. The pilllllloooows. My wife and I pulled an all nighter because we could not sleep with the pillows flattened out like pancakes. This ruined our vacation because we were zombies the next day. This one pillow issue was a major issue.
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June 2023 by Mary N.
We were here for two nights earlier this month. Our room had ants when we arrived and smelled like a wet dirty towel. We notified the front desk who indicated that a maintenance person would come. No one ever came. The ants were on the nightstand and all over the bed. The ants swarmed our bottle of water. The mildew smell was really strong. Our toddler kept asking us what the stinky smell was whenever we returned to the room. We notified the front desk again when we checked out, but the guy didn't seem surprised or even bothered. We were on the first floor.Our niece had a different room on a different floor. The toilet didn't work and they said maintenance could not come until the next day. She had to come down to our room to use our toilet several times throughout the night.We were so disappointed about the service. Too bad because we like the area and plan to take more trips to the OC.
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May 2023 by Yvette M.
The best part of my stay was the staff. They were all so helpful and accommodating. The place is not high end but the service sure is. I had the misfortune of getting Covid on a business trip and ended being stuck at the hotel for 5 days more than planned. I was in isolation and could not leave the room. The staff was amazing in making sure I had everything I needed. They went above and beyond!!About the hotel.... It's a nice place. I had a patio room which led to the back by the pool. Real nice. They also have a gym and provide breakfast and happy hour. Nice touch. The hotel room walls are thin and you can hear everything, the TV doesn't have PPV and the bed would make noise with every movement. Definitely management needs to put a bit more care into the condition of the room.All in all, I would stay again for a business trip but not for pleasure.
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April 2023 by Ron B.
Staying for 3 nights with personal business in the area. Hotel picked by a family member but I really can imagine a better stay in this area.Checkin was prompt and straight forward. Room is clean and spacious. Have a vies to courtyard and pool. A little noise until 10pm or so, but minor.Breakfast options are wonderful and cook is very friendly. They keep the dining room very clean as well.Also I they offer EV Charging to guests, useful in heart of Irvine where public charging seems to fill often.
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February 2023 by Mia H.
Nice hotel....front desk staff not the most welcoming....the only ones that were really nice were the people making breakfast....and the Asian employee that checked me in. The second night a few of the parents were in the lobby and Eric told us not to "wrap it up" in a very condescending and curt tone.Kinda disappointing how we could not just sit in the lobby to relax with the other families we were with or even outside not inside the pool area but outside the pool area where there was a table and seating.Nice hotel but too many cannot do's. Employees can benefit with people skills.
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December 2022 by Tracie L.
I've been at this hotel multiple times because of friends having weddings in the area. This hotel does not disappoint! Very reasonably priced even when booking within a month of check in. The front desk is always friendly when checking in and checking out. Their cleaning staff is also very friendly. I love that breakfast is included and they have a variety of fresh food in the morning! The hotel rooms I've had were very clean for the most part and the pillows are comfortable. The only negative I could think of for this hotel is that the walls/doors are pretty thin. You can hear neighbors and people in the hallways.
