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March 2024 by Rachel G.
The car wash is a dumpster fire, train wreck that confuses and frustrates every customer. I waited for 3 cars to go through and the 4th car in front of me had trouble. He drove off so I decided to try and pay. That didn't work either so I went inside where they shamed and berated me for paying when the previous wash wasn't done. The guy had driven off and the wash was not running so I thought it would reset. At the end of the day they gave me a new code so I could then wait for another 3 cars to go through so I just asked if it was working again. More shaming and hate and another smug, rude customer in line chimed in saying he was a "nice guy" so would let me go ahead of him while acting like I was Satan for just asking if the wash was working. The car wash should be upgraded and fixed and if not there should be a process to reset the wash when this happens by having an attendant available to quickly fix and keep the line in tact. Horrible experience. Absolute nightmare. If it happened to you, it's not you, it's the stupid defective car wash and rude, hateful staff.
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July 2023 by Reach Locals Digital Marketing
I like this Gas station. Everyone here is super nice and friendly. They have the cheapest gas and diesel around.One of the best things is that they refill propane tanks, so I don't have to go to Home Depot anymore to exchange my tanks.The convenience store is small but has almost everything you need.They sell Lotto too. Kevin is a super nice guy!Thank you, guys, for being here!
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April 2023 by H J.
DON'T GO HERE-there are plenty of other options. The attendants are not helpful and very rude, prices usually higher than other SHELLS in AV and down the road on Niguel. The worst as others say-and yes disrespectful as the other reviews say. Why can't the owner hire respectful people? Why do people work as an attendant when they are unable to work with people?? Sorry to have made you actually get up and do something while on the job....
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March 2023 by Ryan C.
Most disrespectful and worst place to get gas. The cashier, Chris, told my wife. " she doesn't know how to pump gas, because she's Mexican." Call that whatever you want to call that. 100% true, not an exaggeration. Their gas pump, malfunctioned, and my wife was shaking when she got home, humiliated and disrespected. Within one hour, I drove to that gas station, and gave him an enormous piece of my mind, and, of course, he denied everything. Coward!! I wish this rating system had a range between -5 to 5 stars. Obviously I would've given a -5.
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February 2023 by Nick Papadatos
Not sure what the bad reviews are about. Eric was great and helped me with a issue I was having.
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February 2023 by Rick Trent
Machines are all garbage, they also don’t take credit card
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January 2023 by Kevork Keshishian
Terrible service, went at 6:30 pm the place was empty, all I wanted to do was exchange propane tanks, worker wouldn’t budge said we don’t exchange propane after sunset. Called Walgreens down the street, they said come on down we have plenty.No surprise that this Shell station has such poor reviews. Whoever owns this place should take notice of such things. It is not in my nature to give bad reviews but this needed to be called out. Sorry Shell.
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October 2022 by alexander Fernandez
Poor experience his customer service was expressed by repetitive uncurteous events in grabbing and snatching product out of my own hands.
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October 2022 by BBQ Oracle
Not only is the statuon overpriced compared to the surrounding area, but the worker here always says they are "not doing propane today". Everyday. Don't bothertrying to get propane here.
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August 2022 by Christina M.
I wish I could do zero stars. The worse service I have received so far in all the states where I have been. The person in the gas station has a bad actitud, barely respond to the questions and was so rude. I asked him for gas because I wanted to pay cash and he told that he has the money complete and don't want to give change because it is done. I ask him if he will be able to get change soon and he was so rude yelling at me and saying if why I don't understand. I only asked him to know if I should wait or pay with my card, I do not think there was any reason to yell to people. His name is Eduard so be careful next time. This time was just verbal but next time can be physical aggression.
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August 2022 by Amy L.
All of the reviews about the horrible troll in the little booth are correct. I tried the car wash (like others have said), followed the instructions on the printed sheet, went in when the light turned green and then nothing happened. There were people behind me so IJust drove out to the booth to ask for my $$ back because I didn't have time to go thru the whole line again. The troll yelled at me and tried to lecture me about the instructions and I said whatever, I didn't get the car wash, give me my $$ back. He went off on me again until I finally yelled at him GIVE ME MY MONEY BACK. He finally did. Of course it was a horrible and upsetting experience and I will NEVER use that place for ANYTHING ever ever ever ever EVER again.
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May 2022 by Koyuki S.
the cashier who looked like a tarzan who worked at 7:26pm on may 2nd is a rude person!! he was cussing at me for telling him smth wrong with the pump. and throwing his supplies. is he on crack?
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April 2022 by Wayne Chintala
Diego has the worst customer service skills I have ever witnessed. He is always rude, never smiles, not welcoming at all. When you ask for help he tells you to go wait outside. Then he goes and changes the trash can while you wait for service. He truly doesn't care about the customer. Why he still has a job there is a reflection of the operator.
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January 2022 by alex Fernandez
Poor experience his customer service was expressed by repetitive uncurteous events in grabbing and snatching product out of my own hands.
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September 2021 by Ash Nun
This guy that works here with long hair takes advantage of people. His violent and unprofessional behavior is unacceptable. I’ve seen him threatening people and causing fights with individuals. I would NOT GO HERE TAKE YOUR BUSINESS ELSEWHERE!!!!!!