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June 2024 by chappipurer
Absolutely the worst customer service
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June 2024 by Saint Louise
Super impressed with the personalized service, and with the large selection of things for my pups to chew on!
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April 2024 by Laura Galindo
Can't say enough of this place, our husky loves the food we buy her here.??
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April 2024 by AL A
I came to this store since I moved farther from my regular pet store. But, they definitely lost a customer after my experience. Anyone looking for a pet store in the OC area should just go to Furly's.
Very unwelcoming customer service and after my experience with the lady with reddish hair, glasses, and tattoos on her hand, I couldn't help but feel like she was racist.
Ahead of me in line was an older white man and her tone seemed friendly, but when I (a person of color) came to the counter, her tone changed and was suddenly very rude. I asked "do i go to the other side of the counter to pay?" since the card reader was there, and she blatantly said "what" and I asked again and she replied with a flat "no". I finished my purchase and said "thank you", and she just ignored me.
I wouldn't have thought anything of this interaction if she did not obviously treat the white person ahead of me with a better attitude.
Seeing how this is a family owned business, I thought they would pay attention more to their customer service to build a client base, but this interaction reflects poorly on their business and I will not be shopping at any Pet Plus stores in the future.
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April 2024 by michael mitchell
Friendly, knowledgeable and have most things dog owners need or want for their pooch
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March 2024 by Albert A.
I came to this store since I moved farther from my regular pet store. But, they definitely lost a customer after my experience. Anyone looking for a pet store in the OC area should just go to Furly's. Very unwelcoming customer service and after my experience with the lady with reddish hair, glasses, and tattoos on her hand, I couldn't help but feel like she was racist. Ahead of me in line was an older white man and her tone seemed friendly, but when I (a person of color) came to the counter, her tone changed and was suddenly very rude. I asked "do i go to the other side of the counter to pay?" since the card reader was there, and she blatantly said "what" and I asked again and she replied with a flat "no". I finished my purchase and said "thank you", and she just ignored me. I wouldn't have thought anything of this interaction if she did not obviously treat the white person ahead of me with a better attitude. Seeing how this is a family owned business, I thought they would pay attention more to their customer service to build a client base, but this interaction reflects poorly on their business and I will not be shopping at any Pet Plus stores in the future.
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March 2024 by Mary Ann Dehlsen
Very friendly, eager to help find what you are looking for and help with questions that you have. I got information with details. Very informative. I recommend Pets Plus
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March 2024 by Kate M.
Wonderful local business! They really came through when we wanted to get our dog a special treat for its first birthday. They have a good sized case of beautifully decorated dog treats. When we first rescued our dog, it had some fleas, and we got lucky with a visit with their veterinarian who comes in often and prescribed us flea medication. I recommend supporting this great local business!
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February 2024 by Rose Hernandez
The workers are very knowledgeable in helping pick the right products for your pet I always have a good experience when ever it time for more food I always head here.
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February 2024 by Gary Miller
Staff are all furry friends lovers and will make excellent suggestions if you ask. Wide selection of foods and other supplies.
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January 2024 by John Smith
SO HAPPY to see this place getting the hype they deserve. Our whole community would be lost without them. They Have the kindest staff in the world…hiding in this brown building next to a laundromat. isn’t it crazy how gems are discovered that way in real life?- you have to go looking for them. Stop driving by this place and go see these gems of humans n give them your business. The more you shop on Amazon, the more you force these angels to drive up the prices. We need them here! Gorgeous humble staff.God bless you guys.
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January 2024 by Moana Doi
Impressive cat toy selection! Staffs are so amazing!
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December 2023 by Stephanie Castrillo
I LOVE this place! I've literally made friends with the staff there Kim, Erica, Cami and Michael. They helped me soooooo much with my kitten who endured a severe vaccine reaction and wouldn't eat. I would come in and be in tears because I thought my kitten would die and they were so compassionate and so helpful and I can't thank them enough. I was there every single day buying different foods and treats to get my kitten to eat. They are professional, knowledgeable but most of all CARING! They have a variety of foods of canned, dry and raw. I'm extremely grateful and appreciative of this place supplying my pets nutrition and most importantly I'm grateful for these 4 people I've mentioned.
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November 2023 by Tami
I stop in at this store at lease once a week. The staff make it friendly, knowledgeable, and fun! If they don't have something, they always try and get it. I love this store in Laguna Niguel .
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September 2023 by Gianna Corey
The staff are incredibly knowledgeable and friendly. Great selection ✨
