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April 2024 by Jon Dator
Daniel was so helpful to put air on my tire! Thank you so much Daniel!
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March 2024 by Donald Friedline
Bad service. The Asian gentleman in the morning at 7am 3-3-24 was absolutely unprofessional and rude.
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February 2024 by Nadine
Excellent mechanics. Have had numerous repairs and smogged my vehicles over last 5 years. Always on time. Honors own coupons. Friendly.
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January 2024 by Ben Pitts
Great place with friendly staff. They are honest and have told me multiple times my car didn't need repairs I was expecting, or a cheaper options are available. Super easy drop off and pickup with the 24 hr gas station attached. You can come literally anytime to drop or pick up your car.
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January 2024 by Mike M
I've been coming here for about 20 years. Less than the dealers, a bit more than others. The important this is honesty and the job is done right the 1st time. All Master mechanics.
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December 2023 by Emmanuel P.
Male cashier would not accept a cash payment because he said he had already accepted too much to count at the end of his shift..... I have never heard someone turn business away for this reason before. Owner beware...how much business do you lose each day.
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December 2023 by Google user
I've been coming here for about 20 years. Less than the dealers, a bit more than others. The important this is honesty and the job is done right the 1st time. All Master mechanics.
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December 2023 by Gregory Forster
Efficient service done very close to my appointment time. Appointments are required.
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December 2023 by Derek V.
Worst experience ever and used them for over 25 years.$6000 in damages caused by their staff who does not know where to put the floor jack!!!Then the $470 repair I paid for failed three weeks later and all they offered me was new part. I guess I am going to court.Filing a complain with BAR, AAA, BBB, yelp, goggle reviews to come!!!Shame on you Mike,Alan, and idiot mechanic who does not know how to use a floor jack!!!
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November 2023 by Gz
I have put on 2 reviews in my 30 plus years in Laguna Niguel and I find this worthy of one . I am a senior driving a 2010 Lexus sedan . My battery light comes on and I drop by Chevron and speak to Alan Hood service manager He’s worked on my car for simple things without any incidence maybe 3x . He uses a diagnostic computer and says see the screen you need a new battery . I say how much he says $6000 plus labor and I said not worth it and he solicits me and says I will offer you $2000 for the car right now . So I guess and this is just a guess, but in his mind, he put a value on my car. I said no and left . I didn’t know there’s an aftermarket for batteries of hybrids. I got one with a lifetime warranty for $2500 . I call Alan and tell him and he says we can’t sell you that because we can’t warranty it. So I guess he would just get one and buy my car for $2000 and sell it for $12-$14,000 . In my disgust with this reprehensible behavior to churn me out of my car so he can capitalize I get in touch with Mike maybe the owner he wouldn’t say when I asked but says I have worked with Alan for 30 years so I guess that excuses him because He never apologized for the mistreatment .Be very leery if you take your car to that station for anything. I know I won’t ever again
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November 2023 by George K.
WI have put on 2 reviews in my 30 plus years in Laguna Niguel and I find this worthy of one . I am a senior driving a 2010 Lexus sedan . My battery light comes on and I drop by Chevron and speak to Alan Hood service manager He's worked on my car for simple things without any incidence maybe 3x . He uses a diagnostic computer and says see the screen you need a new battery . I say how much he says $6000 plus labor and I said not worth it and he solicits me and says I will offer you $2000 for the car right now . So I guess and this is just a guess, but in his mind, he put a value on my car. I said no and left . I didn't know there's an aftermarket for batteries of hybrids. I got one with a lifetime warranty for $2500 . I call Alan and tell him and he says we can't sell you that because we can't warranty it. So I guess he would just get one and buy my car for $2000 and sell it for $12-$14,000 . In my disgust with this reprehensible behavior to churn me out of my car so he can capitalize I get in touch with Mike maybe the owner he wouldn't say when I asked but says I have worked with Alan for 30 years so I guess that excuses him because He never apologized for the mistreatment .Be very leery if you take your car to that station for anything. I know I won't ever again!
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October 2023 by Auditor 1.
I was referred here for a smog check. I was driving by and stopped in. I went in the office and they pointed me to someone else. An unfriendly older man. I told him I wanted an appointment he answered gruflie. I don't have anything til tomorrow, as if that would discourage me? I said fine. Next day I went in and gave them keys and asked if I should wait. He said, "up to you". So I did. The mechanics were good and fast. The car was done and they brought it out. I went in to pay and grumpy guy gets up and leaves. He goes out and drives off. I asked if someone else could finish up they said no. He came back and said can I help you. I said yes, I'm trying to pay. He didn't remember me. Then he prepares the papers and tells me go to the other window. There's a mexican lady behind plexiglass. She looked like I was bothering her. I hand her the paperwork. She looked like she'd never done it before. She spoke bad English. I couldn't understand anything. Then she yelled that she has to yell because I couldn't understand her. That wasn't why. This place was about $60 for the smog check. More expensive than others. Customer service is so important. The owner probably spends good money on the mechanics but it's ruined by the people inside. I won't go back.
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October 2023 by Benjamin F.
Alan and company are just want you want in a neighborhood mechanic. Reliable, honest, interested in doing good work at a fair price to build long-term relationships. Have taken our Toyota, Honda, and Jeep here for service over the years. Couldn't be happier with the work.
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September 2023 by Pete Dunne
Great local service!Had an appointment for smog checkFinished up quickly and paperwork was emailed to DMV by them..!
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August 2023 by Steven Williams
Spoke to some guy named Allen on the phone regarding needing a smog service. Told him my problem, something to do with O2 sensor readiness monitors not being ready so it kept failing smog. He said drive the vehicle to Oceanside and keep your vehicle under 60mph and it should fix it. Damn if he wasn't right! Thanks Allen for the free advice. It passed smog!!
