-
April 2023 by Terri McDonald-Hsu
A really nice place to work out. The staff is extremely helpful. I highly recommend this gym.
-
March 2023 by Tiara Kemmerer
Been coming to Fitness Elite & Beyond Hot yoga for 7 + years. No other place I’d rather be! The HOT yoga is where you’ll find me!
-
February 2023 by E F
The hot yoga & pilates classes are the best!! Clean, friendly staff & great environment
-
August 2022 by Heather Thompson
I like the new theater here a lot. The only drawback is that it is so far away from the East Bay, but other than that I like seeing performances here. The dance and music selections are usually very good and there isn't a bad seat in the house. I'm glad when something gives me a reason to go here.
-
August 2021 by Heidi Caldira
I signed up to "try" the yoga. The gym was in shambles and nasty dirty in all high touch areas for placing ones hands, including freeweights and machines. I backed out of of the "trial" and never went to the yoga class after waiting in line to reserve a spot due to the lack of cleanliness in the hot yoga studio. Specifically the smell. Of course, they had me fill the paperwork out prior to "trying" the yoga class. I let the reception know that I didn't want to continue through a trial or a membership.It's now a year later and I found out that they had charged my CC all along. Some times they'd charge for one month and sometimes they'd skip a month and charge two in the next month. I reported fraud to my back. I had them blocked from charging my card any more. I had a few payments charged back.I received a call from their billing person letting me know that they had a balance for me and that I would be sent to collections last week.I have never once used their facilities in any capacity and I made it clear that did not want to move forward with the trial or membership after looking at and smelling the facilities more closely.I guess my only recourse is this review and maybe a police report next.Maybe it was an accident that the gal didn't process what I meant when I said "I don't want to do the trial anymore, I'm not going to join, thank you, goodbye." Or maybe they are hurting for revenue with Covid and decided to take desperate measures.Either way, F this place.
-
March 2021 by Kristen Anthony
They charged two months after I canceled. During stay at home orders, they told me I’d have to come in to sign papers to cancel, which I did in January. They told me then they’d charge me for February anyway because it was after the 13th of the month, so I just accepted that and canceled/signed cancelation papers. I was charged not only for February but also March. It’s important to note they were operating indoors during Stay at Home orders. Disgraceful on all counts.
-
March 2021 by Kristen A.
A disgraceful business. They charged me two months after I canceled my membership. Told me I had to come in person to sign papers, and that I couldn't cancel over the phone in January, even during Stay at Home orders. I went in to sign mid January. I was told that since the 13th of January had passed they were going to charge me for February anyway. I canceled then. It's worth nothing that they were fully operational indoors during stay at home orders in California. I am disgusted.
-
February 2021 by Tara Bouillet
I used to go to this gym and though the yoga classes were ok, but the professionalism here is absolutely zero. I had to move out of state and when I needed to cancel my membership a month before it actually ended they said they could give me a credit for use at a later time. I told them to just cancel after the actual end of my membership and I would eat the cost of the unused month. They then proceeded to charge me 6 months of membership fees though I canceled my membership and STILL WONT GIVE ME MY MONEY!!!!! WTF I may have to get legal involved now because I can't even get someone to refund me. Insane. And all of the correspondence has been completely idiotic with their staff being rude and telling me i am wrong when I have sent bank statements and everything. DO NOT TRUST THESE PEOPLE.
-
February 2021 by Tara B.
I used to go to this gym and though the yoga classes were ok, the professionalism here is absolutely zero. I had to move out of state and when I needed to cancel my membership a month before it actually ended they said they could give me a credit for use at a later time. I told them to just cancel after the actual end of my membership and I would eat the cost of the unused month. They then proceeded to charge me 6 months of membership fees though I canceled my membership and STILL WONT GIVE ME MY MONEY!!!!! WTF I may have to get legal involved now because I can't even get someone to refund me. Insane. And all of the correspondence has been completely idiotic with their staff being rude and telling me i am wrong when I have sent bank statements and everything. DO NOT TRUST THESE PEOPLE.
-
December 2020 by Carey C.
Be aware of this gym! I moved and canceled my membership by phone because the gym was closed due to Covid. I never received a cancelation letter from them also due to Covid. They had my phone number and email address but never contacted me when they kept charging me and the credit card was deni.... they just kept charging my account. 9 months later I received a collection notice??? I called Kaitlynn the manager at the gym...and was told... she cant or wont do anything about it! I asked why she never contacted me...she had no answer to my question. I was just told by a friend who also went there...they did the something to her!! this place is using a pandemic to collect money they do not deserve! I would call it a scam!!!
-
December 2020 by Alexandra Towers
Hi I recommend this place thanks for being such a huge part of my life and inspiring others too. I spent most of my life training and later I am as able to help others through my personal training.
-
September 2020 by Howard Jones
Love this gym!Clean, great equipment friendly staff.
-
August 2020 by Sina G.
Talked to a rather unwelcoming and rude lady on the phone for gym schedule and pricing. Not only did I not get information, I was faced with her horrible attitude. Customer service at its best!!! Or that lady needs to find something else to do with her life!
-
June 2020 by cathley Brown
A best place for fitness Apparel & Accessories. Good Quality and best prices
-
February 2020 by Salina A.
SUZY....I read some of the reviews for this gym, and the few reviews that were left talked about poor customer service. I thought I'd call and just get some basic pricing info and feel out the service for myself, because that's something that's important to me. Boy were those reviews right. I spoke to Suzy who pretty much brushed me off to their website. When I told her the website doesn't have pricing info, she cut me off and snapped "that's why you should just come in." I asked her kindly what the enrollment fee was, and again she told me she doesn't have that info right now, and that she has other customers now and that I should come in. I asked if I could please speak to someone who can give me that info and before I could explain why, she cut me off again and snapped the gym fee is $49.99 and the enrollment is $199. I start to explain my process of looking for an all Womens gym, and again...she cut me off stating "Oh well we are no longer going to be an all women's gym sometime this month or next month so yeah..If you have any other questions just come in but I have to let you go now" and she hung up me. She literally HUNG UP I'm sorry but if you can't get it right over the phone, I'm not wasting my time to come in. First impressions are so important, and Suzy ruined it for me and this small business. Taking my biz elsewhere thanks!
