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August 2024 by Brooke Morgenstern
Amazing employees. Super nice and helpful. I had a priority mail label for a package but needed a box to fit it in. It was too big for the priority mail boxes so they gave me a spare used box and bubble protection that was going to be thrown out. They let me use the tape to close the box before buying the tape and we're super kind throughout the whole process
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August 2024 by Brooke Diab
John was incredibly kind and helpful to me when I was applying to renew my passport. I really appreciated the staff’s patience, and I will most definitely be going back for my postal needs!
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August 2024 by Elle Cruz
Parking lot is very small and access is kind of bad, but this place is perfect for my small business. I drop off packages very easily. There is always a station open for me to scan my packages. I don’t ever wait in line, so I can’t attest to that
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August 2024 by Karen Arellano
Appointments are stated should be 15 min per. Which is totally not even close dint waste your time making an appointment here mine was at 10:30 and it's 10:50 and still waiting to be called.
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July 2024 by Groovy Chick
Will not answer phones and no voicemail available. Phone line literally hangs up on anyone that calls. They did illegal stuff with my DMV letter with renewed DL inside. They claimed it was not picked up so it was returned to DMV. THAT MAKES NO SENSE! IT WAS TO BE DELIVERED TO MY MAILBOX AT MY HOME THAT I HAVE A KEY TO! SO WHAT DID YOU DO WITH MY PERSONAL INFORMATION? YOU STOLE MY MAIL. AND THEN MADE A IMPOSSIBLE FALSE CLAIM THAT IT WASN'T PICKED UP. AND NOW REFUSE TO ANSWER YOUR PHONES. I WILL WAIT OUTSIDE BY MY MAILBOX AND FORCE UOU TO ANSWER ME THIEVES! YOU ARE STEALING MAIL.
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July 2024 by Michael Gillette
Can y'all pick up your phones?
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June 2024 by M. Powers
I came here to get help with a label I couldn't figure out, but was turned away and just told to call customer service. I cannot find a customer service number. If you have any even slightly complicated requests, don't come here. They don't even try to help you.
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May 2024 by Dae Kwon
Very disappointed about service.
I made appointment but no one was in desk.
Even Other co workers are really not helping.
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May 2024 by Ashley Mayoral
Amazing service with Jessica!! Had a lot of patience and kind with us in renewing our passport. We have been trying to renew our passports with other post offices and we finally got attended here. Really thankful to Jessica!!
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May 2024 by Ruta P.
Five star service! Jessica was super helpful and very friendly. Helped me to ship 3 international packages. I actually received a letter few days later with updated tracking numbers, there was a minor error with tracking number entries but that did not affect the shipments. Packages delivered within the timeframe promised.
Definitely going extra mile to help customers and acknowledge the mistake even that was so insignificant. Highly recommend!
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February 2024 by David P
They misdelivered a lot of my mail. Also lost mail with, promises to follow up and call me with information about missing items are not kept.
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February 2024 by Andrew Tenney
Put a vacation hold and went to pick it up but the lady (Asian descent) said they don’t have it and that my courier delivered it. I went home to check on it wasn’t delivered. I also requested that I would pick up the mail so why would she believe it would be delivered? I went back talked to someone else and what do you know, she found it. Thinking this mess was over, the new lady said I can’t pick up because the mail hold was listed under my father’s name, regardless if the mail belonged to me. Unfortunately, the mail I was picking up were condolences cards bc my father had just passed away. I tried explaining this and asking why I can’t received the mail that literally has my name on it. She said bc the mail hold was for my dad and that I need to prove he passed away. She made me show a picture of his death certificate!!!!! Unfuckjng believable. Didn’t even say sorry for your loss. Absolute worst customer service I’ve ever seen to the point I thought I was being punked on TV
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January 2024 by Maj Valero
Ms. Kim at the front desk is always very helpful. Recently, I let my mom use my PO Box to receive a few of her own packages. Ms. Kim helped find them when they didn't show up in my box. When she couldn't find them, she asked for help from the PO Box team. The PO Box team did a great job locating them. They were quick, professional and very friendly. Thank you so much John and Sarah from the PO Box team for helping me find the packages! ??
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January 2024 by Justin S
Made an appointment online for passport services, the whole package including photo.Wasn’t even at this location for 15 minutes and all was done. Total fees for usps was $51. Plus the federal fees around $150 or so. I paid for expedited shipping, not processing, since I included my old, expired passport.Appointment at this location was on the 8th of December and I just received my passport today on the 9th of January.Plus the guy was super friendly and efficient at this location. I forgot his name but he is one of the normal ones. White guy, six footer + with curly hair I believe.Amazing experience!
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December 2023 by Noelle Winford
Lost my package, which was my birthday gift from my mom, I open a service request & they tried to tell me I got the package because it wasn’t in the parcel lockers. So pretty much they gave someone else my expensive birthday gift by putting the key in the wrong mailbox and now refuse to answer the phone. Called them multiple times during business hours and I couldn’t even leave a message.
