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November 2023 by Arlene Smith
Stayed for a night due to out of town job it was nice the beds were comfy and they were accommodating to our needs free morning breakfast was really good I highly recommend it's to bad not all experiences can be perfect but mine was great it was fine guess it depends on whether you have to have a king size bed or settle for double queen i mean it's a bed you have one be happy because there are literally people out there who would love to have any bed it's a luxury some of us have the advantage of having our pick of what kind of bed right just saying
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November 2023 by Bobbi Cox
SCARW LUNCH meeting. Nice room& rest room. Good servers. Good parking.
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November 2023 by Khmei Kai
WOW! It's definitely a classy place to stay. Great atmosphere, and there's live music on certain nights. Surprisingly, you can't hear it in your room, so very peaceful.
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November 2023 by NebuRzednAnreH
We stayed in room 407 over the weekend for the Ohana Fest.This hotel needs a lot of work. Our room was dirty, stains on the furniture and spiders in our room. Paint was peeling from the walls and the dresser drawer would not stay shut. Please see our pictures for more details. We will not return. We feel we wasted our hotel points at this place :(
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November 2023 by Johnnalei Asuncion
Came with my gf I was super excited because I'd always wanted to stay here and boy was I disappointed and completely grossed out. The hotel needs to be tented there's an infestation of roaches here we did not stay the night I wasn't comfortable knowing there were roaches roaming around.
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November 2023 by Rhonda Bates
Over priced. I booked my room for 2 adults , 1 king bed, for 3 nights, months in advance. Got there and they gave me 2 double beds . Went to the front desk to get it fixed, no help. They offered nothing to make it right. The beds were old and uncomfortable. The motel is old, needs to be updated. Photos on line have to be photo shopped some. Thought I was getting a nice room with a king bed in a nice place. Ummmm nope. I’ll stay elsewhere next year.
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November 2023 by RAJAGOPAL RAMAN
Great hotel for normal stays. Not the hotel of LA. It’s great for just a day stay. Free internet is real, it’s great to use and doesn’t bug at all. Room was very good, nothing bad about it. Locations was horrible window view. Did have great service, got 2 free drinks. Nice property overall.Rooms: Roman are like usual hotel rooms, no balcony, small restroom. Really great rooms. Great place overall.Nearby activities: There is a piano in the lobby, so really nothing special near this place. That’s why it’s a 3 star in location.Safety: Safety is good here. Fire stairs are locked by guest card requirements.Walkability: Automatic double doors outside, easy for wheel chair accessibility.Food & drinks: There is a bar and a cafe. Bar offers many wines, beers, etc.. and the cafe is more family food oriented.Noteworthy details: Nothing really special about this place. I guess, only thing is it’s a property of intercontinental.
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November 2023 by Lillian Fernandez
I once stayed here back in 2020 and got bed bugs. We didn’t notice it until we had got home and got all these bug bites. Never again. I remember paying 300 for the room for the weekend. Nice hotel, but don’t be fooled.
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November 2023 by Kim Schwarz
Nope. Pool area is full of screaming kids at 8:50pm. Hotel looks run-down and trashy. Beds are full size, not queen. Graffiti in the elevator. Had to walk through a construction area to get to our room. In all, not my cup of tea.
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November 2023 by Abraham Gudino
We Come often to The Hills Hotel, the staff is amazing from Jose and Ray at front desk to Ruben with Banquets and Miguel this place feels home away from home. My wife and I feel very comfortable and spoiled they are on top of everything and they really go above and beyond to be helpful and with all our needs Thank You to all the staff ❤️
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November 2023 by Jeff Cook
Rooms are showing their age already, the bathrooms were furnished and trimmed in MDF that is already swollen with water damage. We could see light under the entry door the gap was so big, and we could hear everything in the hall and all freeway noise though the layered single pane windows. Accessibility note, the ramp in the lobby down to the elevators is non-compliant.Rooms: Redone cheap with no acoustic treatments. Pictures online are misleading.Walkability: None
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October 2023 by U7742ZCrogerw
This hotel is on the pricey side and then at check in they have an additional charge of $22 per night that is not mentioned anywhere on their website. I was told it is mandatory and I have to pay it. They said it was to cover the pool, the fitness center, the wi-fi, two bottles of water and the parking. We don’t have a car, won’t use the pool or fitness center and have unlimited everything on the phone so won’t use the wi-fi. I asked about the water and was directed to the bar for a glass of water so I went back to the desk and asked for the bottle water. After giving her my room number I got the water but I have no idea if they are going to charge me for it. The room is ok, large which is nice but the bathroom has a walk in shower with the drain next to the toilet so most of the floor is wet after the shower. I wouldn’t recommend this hotel unless it’s the only place you can find.
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October 2023 by Bhaskar R
Hello, As a Gold Elite member, I am reporting about a very unpleasant and rude and loud noise experience we had during our recent stay this weekend at the Hills Hotel (IHG) at Laguna Hills. Ever since we checked in at the hotel, the residents across our room have been making frequent loud noises and standing in the follow hallway yelling and chatting loudly in such disrespectful manner and with rudeness, it becomes intolerable when someone is trying to sleep after 11pm. This morning, they had several visitors also starting the hotel and started having loud conversations starting at 7am outside our room door and slamming their hotel door numerous times. It became impossible for my spouse to get some sleep who had high fever and sick since Friday night. We notified the hotel front desk staff and she told us that Manager will call us when he gets in today but never heard back from anyone. These neighboring room residents were blatantly rude and disrespectful of maintaining silence or low level noise at early morning or late night hours. We wanted to bring this matter to your attention given we were expecting to enjoy a pleasant weekend vacation at this IHG property. We were hoping the hotel would offer some degree of compensation to us due to this unpleasant experience. Hotel did not take any action
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October 2023 by cheldin robertson
Very underwhelmed, the pictures make this place look so much nice then it is. Room felt dirt, couch had tons of stains. Room and bathroom so not match what I was given. Place just really feels run down. Will not be staying here again.
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October 2023 by glenn wolf
The hotel room was clean, the hall way carpet was worn out. Brad at the reception was amazing! He checked us in and helped us out with changing our room. All in all its a good
