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February 2024 by Lth Caregiver
Room is as expected... bed was to die for unfortunately however there's a lingering aroma of moist mildew hanging around. Whole 1st floor smells like a wet dingy basement especially when you get near bathroom. Why tf would you have carpet in the bathroom area? And you wonder why it smells so wet and dingy? Fix this because this and this alone prevents a 5 out of 5. This lack of concern illustrates that the owner doesn't care about his guest even more so doesn't give af about his staff. They staff will be the ones suing the owner soon enough from all the mold and mildew exposure they've had to endure working under these unsafe conditions.
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February 2024 by Shawn Desroches
Good hotel at a fair price in Jan 2024. A little noise from the highway comes in through the wall ac but just turn on the fan and you won't even notice. A few restaurants within walking distance.
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January 2024 by Gregory Paul
Beware - this hotel does not respect your request for privacy. Even if you hang the Do Not Disturb sign on the door, they will still enter without permission.
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January 2024 by Steven Dunston
Staff is trying, but it is understaffed and overworked. “Included” breakfast in our room package was either a food item or a coffee. Not both. One item per room. Not per person. Very cheap amenities in room. Tiny TV, a coffee maker that probably cost a dollar, plastic cups instead of glass, etc. rooms are not well insulated so if you have a room facing the freeway you are right by the freeway. You can hear every lane change.
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January 2024 by Ruffy Meister
Towels, blankets, furniture were all stained. Felt very dirty. Room wasn’t fully cleaned when I got in. Thin walls, you can hear your neighbors chat. Worst of all, there was absolutely no hot shower water. At the best times, it was lukewarm. At the worst, it was straight up cold.
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January 2024 by Darrol Hunt
Service dogs are on the 1st and 2nd floors; something they don't mention during check-in. If the dogs are barking, no one can do anything about it. As I type this, it's 2:30 a.m. and the dogs are still at it. Not staying here again. ??? Everything else has been pleasant, but if you can't sleep at a nice hotel, what's the point?
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January 2024 by هشام
Under
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January 2024 by Ghani Ebrahimi
Not a bad hotel but the service is very slow. Their continental breakfast is so bad and not worth it at all. Plus i bought continental breakfast for 2 and they just gave me one coupon. The hotel doors have so many issues. Each time i wanted to go inside either i had to swipe my card for 5 minutes or go downstairs and ask them to help me.
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December 2023 by Dan Hong
The hotel is great and the price is very reasonable. The best part of this hotel is the staff! My family and I flew in to California from an unfortunate loss in our family. Catina at Sonesta was truly amazing. She was kind, empathetic for our circumstances, and very accommodating. I can't tell you enough how refreshing it was to connect with her and her team during a really tough time. Catina, thank you! You helped make what was already a tough trip, so much less stressful. You're kind soul and I hope and pray God blesses you. You deserve a promotion or raise!
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October 2023 by lexi reed
Do Not stay here!! The pictures are misleading and so are the reviews. We came for a one night stay and this hotel stinks. Literally. It’s obvious family’s are living here, some kind of half way housing. Every where you go it smells like cigarettes. Check in staff was friendly but dressed poorly and not professional. Got to our room, and it was clear someone with a cat was living in the room. Foul smell of cat urine as soon as we walked in. Cigarette ashes in the sink and over terrible stay. So happy this was a one night stay. Pay the extra 50$ and stay another place.
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October 2023 by JoAnn Sheehan
Room was very clean. Not sure if there was a miscommunication but no one ever came to my room to make the bed, empty the trash, or bring new towels. I had to put the trash bag outside my door but it was never replenished. I was there from Tuesday to the next Monday. It is about 15-20min drive to Laguna Beach. They charge $10 a day for parking which is not bad. Very close to the Irvine Spectrum.
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October 2023 by Amanda R.
Troy aka Frank at the front desk must hate his job so much that he sits around speaking badly about guests TO OTHER GUESTS! Walked in at 7:50am to inquire about fees (my home is under construction) because the phone could not be answered! He put me on hold twice and was very rude about it anyway I went down the street and found Laguna hills lodge through yelp reviews don't think this Sonesta would have been the better choice anyway.
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October 2023 by Pepsi Caligone
This was an awful stay. It was my birthday weekend, and most of the hotels were full. This hotel is marketed as an upscale place. We thought we would be good here. When you first pull up, it looks like a shady motel. The staff was nice. Check-in was quick and easy. The rooms... awful. These rooms make Motel 6 seem like the Waldorf. Awful smell, dirty room, and bathroom. See the attached pictures. Outside infested with ants. Ants covering the cars. Trashy, etc... As a Luxury Travel Agent, I will never recommend this chain. I will never stay here again. Save yourself the headache and do the same.Rooms: The rooms are small and not cleaned very well.Nearby activities: Close to almost everything. Great location.Safety: Seemed safe. No issues.
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October 2023 by Farzin - Seyed Lavasani
Sure! Here's a sample review for Sonesta Select Laguna Hills Irvin:"I recently had the pleasure of staying at Sonesta Select Laguna Hills Irvin and I must say, it exceeded my expectations in every way. From the moment I walked in, I was greeted by friendly and professional staff who made me feel welcome and valued as a guest.The rooms were spacious, clean, and well-appointed with all the necessary amenities for a comfortable stay. The bed was incredibly comfortable and I had a great night's sleep each night of my stay. The bathroom was also clean and well-maintained with plenty of towels and toiletries.The hotel offers excellent amenities such as a fitness center, pool, and complimentary. The fitness center was well-equipped and allowed me to maintain my workout routine even while traveling. The pool area was relaxing and provided a nice place to unwind after a long day.One standout aspect of my stay was the exceptional customer service. The staff went above and beyond to ensure my needs were met and any questions or concerns were addressed promptly. They were always available and eager to assist with a smile.The location of the hotel is also convenient, with easy access to nearby attractions and dining options. Whether you're visiting for business or leisure, the Sonesta Select Laguna Hills Irvin is a great choice.Overall, I highly recommend Sonesta Select Laguna Hills Irvin for its clean and comfortable rooms, excellent amenities, and top-notch customer service. It's truly a gem of a hotel and I can't wait to stay there again on my next trip to the area."Rooms: It's a great room with everything you need. Feel safe and relaxed. Comfy bed. Great shower. Immaculate restroom and room. With a comfortable couch. Decks for work with light and phone.Safety: It's very safe.
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October 2023 by Aynur Baghirzade
Horrible customer service.I don’t know even where to start. I had an extended stay at this hotel (for more than a month), and they basically provided nothing except for the room. Be aware that they don’t clean the rooms unless you pay them extra $75, otherwise be prepared that they will not even take your trash. $75 is not listed as an extra payment for the cleaning so basically they are cheating customers. Not surprisingly during my stay in the midnight I noticed a big cockroach right on my cosmetic bar, they couldn’t find and kill it, so it stayed with me in my room for several days until I managed to take it out. Not very nice experience at all, especially if you are staying at the hotel and expect that it would be clean and nice.Last time when I asked them to take my trash, nobody came to pick it up, and after I returned to my room in almost 2 hours I simply put the trash out of my door - this probably infuriated them because when I tried to extend my stay afterwards none of my credit cards worked. I called to my bank and they confirmed that it is an issue with the merchant - meaning that the hotel simply blocked me from their web-site. Be prepared to pay tons of money and get a tiny room with no service, nothing whatsoever.Instead of staying at this hotel simply book a room on Airbnb , it would be much cheaper and the host would appreciate your stay.Moreover, the facilities they claim they have do not work - printer doesn’t work, laundry facilities do not work as well. I wonder why there was no announcement on their web- site that nothing is working at their hotel !Though they announce a cheap rate on their web-site and Google, with extra parking payment and extra room cleaning fee you better stay in Hilton or Marriott - it makes absolutely no sense to stay in this hotel.There are a lot of other nice hotels with no hidden fees. I personally will move tomorrow to Hilton.
