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April 2024 by Kevin B.
I stopped at Sit n Sleep to get new mattresses for all beds in my home. I usually go the location in Long Beach. But its really closer to come here from Fountain Valley. The Customer service and help was much better here, than the one in Long Beach. But I am not doing a pissing contest so I chose to come here. Anyways purchased the mattresses, they were sent to my home, so I payed extra for deliveries. I have been doing business with them for the last 5 years. I am happy with them.
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April 2024 by Kelly Y.
Sit'nSleep has the best selection of mattresses, adjustable bases, pillows, linens and complete mattress encased protectors. The salespeople have been with the company for years which means with little turnover they are treated well. There are also a lot of family members working there which also means they are treated well. The bed match technology was much better than someone guessing if you are going to get the right support I love my mattress and adjustable base I got from Sit'nSleep. It was the best price around
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March 2024 by Perry C.
Cheap. Anything you buy furniture wise will break. Tried to get the bed frame I bought fixed ... 3 times. Never was installed properly by their "team" and it keeps breaking. Do NOT give them your business!! Waste of time and money!
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March 2024 by Rich J.
i have worked with one of the most professional salespeople at this store- john listened to me - worked with me and was more than patient-i don't usually recommend salespeople so highly but john deserves the highest praise!!! great selection. and above all knowledge without pushiness!
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February 2024 by Gigi T.
Shortly after my previous review, I received a call from Sit N Sleep representative Narda. She listened to my complaints and was very knowledgeable and empathetic. She went above and beyond to rectify my situation, kept close communication, gave valuable advice, and even sent delivery crew out second time after my purchase/delivery to help me installing the ply board for my new mattress. Now THAT's 5 star service! She made me a believer in the company and its reputation. Definitely would come back for my future mattresses, knowing that the company truly values its customers and would do whatever it takes to make us sleep happy!
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January 2024 by Ruthy Montes
John Ruiz has been an excellent source of guidance in choosing the best bed for our needs and assure improved rest and sleep. Our purchase experience has been excellent; he first analyzed our body’s pressure/problem areas and further demonstrated some excellent options that would provide the most custom and proper bed for each of us, my husband and I. He was friendly, resourceful and helpful in making new discoveries that we can get the best sleep experience. We are so grateful.
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January 2024 by Jim Chapman
My wife and I spent a few weeks looking for a king adjustable and finally found our best value at Sit n sleep. Our contact there was Joseph, he was very knowledgeable and has been there a long time. He helped us get the right mattress and deal.
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January 2024 by Gina Mendell
John Ruiz gave us the ultimate service. From the moment we walked in the door we were treated with the utmost service and kindness! Amazing sales ability
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January 2024 by Preiss M.
My review would be three stars if it wasn't for Dave F., our salesman. He guided my wife and I through the decision process involved in making the expensive and permanent purchase of a quality bed. I am not a fan of Sit 'n Sleep's standoff customer service "empire" that conveniently deflect post-purchase requests to correct a defective product. However, I will recommend them for a "Look 'n See" when shopping for a new bed. In my opinion, they sell quality products and most of their sales staff are friendly and professional. If you are in OC, CA., seek out Dave K. If you can't find him at the Fullerton store, or elsewhere, be sure you feel comfortable with an experienced salesperson before laying down the plastic. They must be willing to stick with you, and make sure you are completely satisfied, when you walk out the salesroom door and beyond.
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January 2024 by Katie Sanders
John was incredibly helpful with our mattress shopping experience. He provided so much information on all of our options, took a lot of time with us, didn’t pressure us at all, worked with us on our pricing, and was very honest and made sure he followed through on anything he said. We got a great mattress that will really help us and we are excited for us. I highly recommend Sit n Sleep and John.
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December 2023 by Nancy Nye
Albert was my salesman who was extremely helpful in purchasing my mattress with adjustable base. Happily, the bed was effortlessly delivered the next day. As soon as I had my first night sleep on it, I knew I had purchased the right bed. I feel like I’m sleeping on a cloud! I highly recommend Sit ‘n Sleep!
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December 2023 by Navid D.
11/24/23-An update since our purchase back in 2018 of our Simmons Beautyrest Turtledove. We noticed that the mattress corner seams were coming apart at all four corners. We also had the PureCare warranty protection. Long story short as is with all warranty protection, they require you 15 different things and then some just to get out of having to cover the loss. Before having to go there, Sit n' Sleep's customer service center setup an inspection with the company who comes out to report the condition of the mattress and whether or not it was maintained to adhere to the manufactures warranty. They're called Precise or Precision or something like that. You need to not have a stain. Make sure it's on a "proper" foundation, etc. Well. Our mattress had a slight stain. Despite all the nonsense we went through, I escalated the matter to Alfred at the store and we were able to work everything out before I flipped my you know what because PureCare was going to give me the run around with the warranty protection, and I had to go through them, because despite the mattress being defective, Simmons was going to deny the claim because they can. Why? Because it wasn't on a bunky board and we had a very slight stain on it. Alfred was wonderful. He sent me the bunky board, and I paid for the tax only. I tipped the delivery guys, and I had the stain removed with some hydrogen peroxide, and steam cleaned it myself. Took the pics that were required, and we're done. Went to the store, and not only did we upgrade to a new mattress, but we spent an extra $3k with new upgrades. So I think it was a win-win for both of us. My point is this. The store could have just turned their head and had a big nasty social media stain on their reputation, and believe me it would have been bad. But Alfred just treated us with making it right. Because he knew it wasn't our fault and the manufacturer and PureCare shouldn't use that as an excuse to get out of making us whole. Alfred and team, thank you for doing the right thing. You've earned our business and I look forward to continuing to do business with you and your store! You're truly the best.
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November 2023 by Doug H.
If you're looking for a new mattress, stop right here! Sit'n Sleep Laguna hills is the place to go. Do yourself a favor and ask for Assistant Manager Joseph Duitsman. He is very friendly and extremely knowledgeable. He made the entire process as painless as possible. His level of customer service is second to none. You are in good hands with him. My wife and I were able to find a mattress and frame we absolutely love. I will definitely recommend Sit'n Sleep Laguna Hills to all my friends and family. Thank you Joseph!
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November 2023 by Jan Reichert
Excellent! John R was an excellent salesman. He was personable, knowledgeable, honest and just plain nice. Love our mattress choice.Thank you John R and Sit ‘n SleepFit for a wonderful and painless experience.Jan Reichert
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November 2023 by Becky S.
I would avoid purchasing anything from this company. Bought a tempur-pedic. Came to my house defective, was returned. Now be aware when you buy from sit and sleep and the bed doesn't work you get charged a 20% re stocking fee. And your next purchase has to be higher then your last purchase and you can't get a refund. Have to buy a bed from them regardless. They make you buy another bed. So I bought the infinity bed and had to purchase sheets because bill had to be higher then the first bed. When bed arrived they had giving me the floor model and charged me full price. Then went about lying to me that they didn't. When I was in the store the floor model had a marker stain on it and I asked them what the yellow dot on the security mattress tag meant they replied it means it's a floor model. Plus when I was in the store saw that exact marker mark on the bed that's how I knew they had taking it off the floor. Then they claim that bed is a green soft mattress another lie online shows it's firm. Then the sheets I got they bait and switched as well. Tried to give me the cheaper bamboo sheets but I payed for the better quality. Whole thing was a complete nightmare!!! Stay away go to a store that you trust. I bought another mattress from another store chain and everything is perfect in it. Use to buy all my beds from sit and sleep. Now no longer will step foot in there.
