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May 2023 by Jen C.
I ordered multiple items back in 2021, which include the vendom end table x 2, they only delivered 1, the owner or manager gave me his cellphone number and was in contact with me that they will deliver once they have it on stock, but they never delivered, and I dont get any response when I follow up. That's $400+ that they need to refund me. I will sue Room and Closet if I dont get refunded!
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February 2023 by Masooda H.
I actually don't even want to give one star to this place. They basically robbed me. I ordered a table with 6 chairs from this place. The order came in later than promised. When they brought it in one set of the chairs were not boxed and was damaged pretty badly. I opened all the other chairs and found scratches and dents on all but one chair. I took pictures and was in constant communication with Andrew Levin, who was really nice at first and kept promising me that he was going to replace the chairs, we kept going back and forth emailing with him keep telling me the order is delayed. The whole time I did not know he was playing me and he was not going to replace the chairs. I kept calling, sending emails and he eventually stopped responding. Initially I was planning on order other items from them but unfortunately after this experience rooms and closets has lost a very valuable customer. Like I said, they basically gave me a shitty quality product and took my hard earned money. I pray to God that this place goes out of business and they loose everything!!! My money does not come easy, I leave my kids home and go to work and earn so I can provide for my family not for these money hungry people to take my money and give me trash. If you don't want your money to go to waste don't bother looking at this place!! Do your self a favor!!
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January 2023 by Velma Holmes
I ordered a side table from them in August 2022 and it’s now January 2023..still haven’t received it…
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December 2022 by Mandana R.
Enjoyable shopping experience! Great selection of furniture and competitive pricing! Experienced customer service! Very helpful and knowledgeable with no pressure to buy! I recommend everyone need furniture to buy your furniture from room and closet.
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November 2022 by Christian D.
SCAMMERS! They have multiple store names that all have this address (23052 Lake Forest Dr. Ste E2 Laguna Hills, CA 92653)These are the store names or "fronts" that I discovered that all come back to this address. Aqua Home Design, Skyline Home Design, and Room and Closet. One of the "owners" Ryan Rafiee is also using Facebook market place to scam. Placed an order online to their Aqua Home Design site. They had great prices, almost seemed to good to be true.... Decided I'd go for it anyways. Placed the order and got a text from Ryan asking me to confirm order via phone call. Talked on the phone and scheduled a pick up for next Tuesday 10-2. Sounds great right!? Tuesday rolls around and I head over to their address, 40 mins away from me. I arrive and go up to the front door. Locked. There is a sign to call a 949 number. The number is disconnected. It was at this point I look up at the sign on "their" location. It says room and closet. So I'm just sitting outside this locked store that I had an appointment to be at. I call and text Ryan, who was very responsive before. All of sudden he is very slow to respond. I tell him I am here at pick up location for my order. He responds with just "hello" 10 mins later. I respond saying again, "I am here to pick up my order, but the doors are locked". No response for 40 mins. Keep in mind this whole time I'm just sitting in a shopping center waiting, with my pregnant wife who I asked to come along for carpool on the freeway. He finally response with, " I was checking your order so confusing""I confirmed but the my office couldn't capture the payment" "And they didn't keep my schedule for you ""Let me find out""And please check your bank and see if you still see the charge for it let me know" I'm rather annoyed by now but I check my bank statement. I can't see a charge either. Weird because I got an email receipt and this Ryan guy called me days before and scheduled me to come pick up the order. I tell him that I can't see a charge on my statement. I ask if I should try and repurchase. He never responded again.So in total I drove 40 mins, sat in a shopping center for over an hour waiting for nothing, and had to drive back empty handed another 40 mins. If there was a problem with payment then why didn't you tell me before Ryan? You don't say anything and completely wasted my time.While sitting in the parking lot I start researching them online. That's where I learned that they have at least 3 different names that they operate under. Huge red flag. No legitimate business needs to do that. I know they're all run by the same people because they all have the same address and the Ryan guys name keeps popping up. As we're leaving I notice another couple going up to the door. We stop and ask them if they're here to pick up or buy furniture. They tell us that they talked to Ryan Rafiee on Facebook market place. He scheduled them to come and buy a Christmas tree. They haven't payed yet though like I thought I had. I tell them that we've been sitting out here for an hour waiting for the Ryan guy. Ryan never comes or responds to either of us. We all ended up leaving with nothing. Overall this is either a straight scam of some sorts or just a Mickey Mouse operation. Either way I would recommend that you don't waste your time with these clowns. If they knew what they're were doing then they wouldn't have to keep creating different business names. I'm a little nervous because I inputted my credit card on their scam website, I will now have to watch my statement closely. Do not waste your time or money with these scammers.Also their store front is just some kind of furniture storage place. It was a mess, furniture everywhere, drills left on the ground. Obviously some sort of shell business. Wish I had taken a picture of the inside through the window.
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October 2022 by Rajan A.
Horrible customer experience with Ryan Rafiee after receiving a damaged item of furniture. Kept prolonging for 7 months, numerous phone calls later - still haven't received a replacement item or my money back.AVOID at all costs.
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October 2022 by Gislaine Barreto
I was about to make a purchase for a sofa set. I'm so grateful that I had the idea to do a Google search on the company beforehand. All these reviews helped me a lot! I certainly won't risk my family's hard-earned money on this online store! Thank you to everyone who posted their experiences here.
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October 2022 by Tim Johnston
I ordered my dresser in January and I still have not received it. I have called once a week for 7 months with no resolution. I would not recommend this company.Sent text with order # on 8/30/22. Nothing…. Wish I could leave 0 stars.
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October 2022 by Donna Rafanello
DO NOT DO BUSINESS WITH THEM!I would give 0 stars if I could. They owe me $900 for a cancelled order. They don’t answer their phones or reply to email. OUTRAGEOUS!
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October 2022 by Raymond Sullivan
I ordered a desk from them. They took my money and I have had zero communication from them since. It’s gone past the delivery time and I’ve had no response to the numerous texts calls & emails I’ve sent regarding my order. At best my experience has been wildly unprofessional bordering on feeling scammed.
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October 2022 by prettybb
I placed my order in December…it’s literally the 1st of October and I’ve been begging for a refund since the second month … the customer service is nice but useless.
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September 2022 by Angela A.
I've been calling the customer service number, the 949 number I received a call from 2 days after placing my order, and Andrew's number multiple times a day for the last 2 weeks. No one answers or responds to emails. I paid almost $300 for expedited, in home assembly shipping. I will have to contact my bank and cancel this transaction for 4 items.
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September 2022 by yaxi yaxi
scheduled for Tuesday delivery, No ONE show upCalled many times, office lady know nothingAndrew didn't reply phone for 2 dayslater mentioned of Friday delivery, then nothing again....until now, No Delivery, no phone or text message answered...even you wanna to cancel order, no refund being taking care of ...Wondering...is this a cheating company???
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August 2022 by Paul T.
I was searching for furniture on roomandcloset.com. I purchased the Counter Ht. Table - Woodside II. Per the description, it stated: This complete dining set features a table with simple angles, padded fabric chairs and a matching bench perfect for entertaining guests and family. The features were listed in bullet points: *Transitional *Espresso *fabric, solid wood, wood veneer, others *Padded Chairs 18" expandable leaf Counter Ht. Table 54" (36" + 1 X 18" LEAF) L X 54" W X 36"H. After I purchased the table, a representative from Room & Closet called me at 6:08pm. She stated that the price was for only the table and not the chairs or bench seat. She said they were sold separately. I told her that it was wrong and false advertising that the price and pictures were only for the table. She said that she was going to change it after our call. Wrong answer! Don't buy from this company.
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July 2022 by Lucy D.
If you are having any doubts about buying here, I am here to tell you this place is legit, and you will not find a lower price anywhere else (even after tax, shipping and assembly charges). I am extremely happy and very satisfied! Andrew and his team are fantastic and very fair. There was a bit of a wait and perhaps a slight lapse in communication right after I ordered my items so did initially begin to feel a little nervous and anxious since it was my first time buying here. It will definitely not be my last since you can rest assured they will get back to you with an update. When your items arrive, they will be the real deal and not cheap imitation knock offs. This is a small, local business so it may help to understand you may not get the automatic notifications like when you buy with Amazon, for example. But they are solid, legit and good people so do yourself and favor and buy here. You will save money, be happy with your beautiful new furniture, and support a local small business as it grows. On Overstock.com they currently list the dining room table set I bought on sale for $3,312.64. Here you can get the exact same for $1,958.96 (one table and three sets of chairs that come in a 2-pack). I also bought the matching living room and console tables. My place has never looked better! All thanks to Andrew and his team!
