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June 2024 by Rhonda from California
Had a great experience from the helpful associate to delivery.
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June 2024 by Vishal Parihar
Howard appliances is a great place to purchase your next appliance. The most I liked was my experience going through the purchase process. I got a good deal from the sales person named Nid and she was of tremendous help during this process. She even texted me at times on my delivery schedules and helping solve some of the technical issues with my appliances. She arranged for installers to come in a bit early to ensure my cabinet cutouts are sufficient to accommodate the new set of appliances that she offered me to choose (From cafe to JenAir). She did an amazing job in getting my appliances installed in time. If you go there, ask for Nid and she will help you out!
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June 2024 by Marsha Rasmussen
The Sales person and assist manager were extremely helpful and wanted to make sure I was pleased with the refrigerator I was purchased. The delivery guys were awesome. So helpful and so careful. They did an excellent job go installing the refrigerator. Thank you so much!
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June 2024 by Jane Roberson
I had such a good experience at Howard’s the appliance men were very respectful of our home
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June 2024 by Jon Firestone
Very easy store experience and excellent delivery. No hassles, everything happened as expected.
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June 2024 by Keith Downey
Don’t buy from here they claim everything they sell is #1 when in fact they sell junk that breaks down within 24 months….i purchased the LG washer dryer set…..never again would I buy from Howard’s Mission Viejo
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May 2024 by K G
Great customer service. Fast and efficient.
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May 2024 by Alina Pimentel
Worst experience ever!
Went in to purchase a Bosch refrigerator. Was told it would take 2 weeks - not ideal, but we agreed. Was told delivery would be challenging because we live in Laguna Beach and they had to charge $800 for a small truck and additional men. Again, not ideal, but we weren’t there to haggle and best the best deal. We just needed a refrigerator delivered asap.
Salesperson asked for payment and we were surprised he only charged 20% of the total, but figured they would collect the rest on delivery.
About 1.5 weeks later we called to confirm the delivery date. That’s when we found out they had not even ordered the refrigerator. They claim they need led full payment to place an order with the factory, which left us wondering (1) why that was not made clear to us when we first placed the order, (2) why the salesperson had not followed up to see if they should proceed with the order and (3) what the purpose of the payment collected was.
They had no explanation for (1) and (2), but claimed the original payment was to “hold” the price.
We immediately paid in full over the phone and asked for the manager to call us back to see if it would be possible to still deliver on the originally agreed timeline.
Not only was that not possible, but now the time to delivery had stretched to 4-6 weeks.
Worse, the manager was extremely rude. Rather than apologizing for all of the prior misses, he lectured that we should have known that without paying the full price they were not going to order the fridge.
The thing is that we never asked for a price hold. We just wanted a refrigerator delivered asap, regardless of when the payment was due.
Of course, we cancelled the order. At least they processed the refund quickly.
Home Depot and Best Buy had the same item in stock for the same price And they had it available for delivery the NEXT DAY! We went with Home Depot and had a great purchase and delivery experience. The best part is that they only charged $49 for delivery, instead of the $800 Howard’s wanted.
Just an observation based on one bad experience, but it seems to me that the business model here is broken: incompetent sales staff + poor customer service -> low sales, low margins and no working capital. Without working capital they can’t afford to stock merchandise -> long delivery times -> frustrated customers-> fewer orders. And the vicious cycle repeats.
If you like waiting for weeks for your appliance, dealing with incompetent sales staff and rude management and getting ripped off on delivery charges, then Howard’s is the place for you! Otherwise, consider the competition.
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May 2024 by Scott Feltenberg
I bought a TV here. Very good selection. Service is excellent. Great warranty option too. I will always check out Howards when I am in the market for a TV or appliance. They belive in customer service.
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May 2024 by Kristi V.
Fast delivery & friendly service
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April 2024 by purpleirisbud
I think it was Narem who helped me. He clearly showed me all of my options with Samsung and it only took a few minutes of my time, Then Mr. Chen found the filter I needed. Great customer service! Vera Ferguson
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April 2024 by Jim Weyer
Howard’s had the product I was looking for, at a great price, and offered delivery service, and pick up of my old unit. Everything was done quickly and efficiently. Very happy with my transaction.
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April 2024 by Diggity D.
Albert Chen was awesome! Very kind and super easy to work with! The whole experience was pleasant and quick! Would come back and buy another appliance anytime from Albert and Howard's!
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March 2024 by Terry H.
Albert Chen was amazing! He competently answered every question I had. I'm super happy with my purchase and my experience with Albert and Howard's!
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March 2024 by Clare Marie Einsmann
Good quality for a good price!
