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January 2024 by Patricia F.
Update: we received our couch ahead of schedule and it's fabulous! So glad we went with this place and we will definitely be back for our next piece of furniture which will probably be a bed frame!
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January 2024 by Nick R.
Loved doing business with Furniture Factory! My wife and I got the perfect couch for our house. Dan and Gamal were so great to work with. They designed my couch size based on the my living room layout and it worked out perfectly. It's the comfiest couch we've ever had and the fabric is super easy to clean. Our next purchase will be getting a bed from them soon. The other couch we had considered from Restoration Hardware was almost twice the price so we feel the value is the best part. I would definitely check these guys out if you want some very nice furniture and fair pricing, which is tough to find right now with everything so expensive.
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January 2024 by Rebecca L.
Fun place to look around. They have a bunch of exotic furniture and decor but it's only for certain taste. If you are more into clean and modern, this isn't the place for you.
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December 2023 by Michele E.
A great recommendation from a friend. Fantastic customer service from ordering to delivery with no pressure to buy. The couch was ordered three weeks before Christmas and arrived before Christmas as promised. They went out of their way to get my beautiful new couch here on time. The delivery crew were also awesome. Thank you so much Dan and Gemal for your kindness, patience and knowledge while we went through this process. All around great experience.
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December 2023 by Patricia F
We just selected our brand new couch and I am so excited! It was important for us to get a high quality couch that was made in USA and after visiting several stores (with either mediocre or laughably expensive couches) we found what we were looking for here. We picked the size, fabrics and filling to fit the room perfectly. The materials are very high quality. Their turn around time is super fast. We went in twice, first spoke with Gamal and then with Dan and both times customer service was awesome. Will update the post when we receive our couch, but in the meantime I want to get the word out that you don't have to settle for a cheap imported couch. For a great price you can get something soooo much better in quality and made in USA at Furniture Factory.
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December 2023 by Beth B.
I am OBSESSED with our couch that we got from furniture factory. We really wanted a sectional but didn't think it was possible with the size of our space...luckily they are able to customize everything here. It's perfect, looks so upscale and is the comfiest couch I've ever sat on!!! Everyone that comes over can't stop raving about it. I know this sounds extreme for a couch...but its that good. The whole team was super easy to work with throughout the process and we got the couch in under 6 weeks. Best money I've ever spent.
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November 2023 by Ed Ward
Similar to what others have shared: We were looking along furniture row and at all the typical stops: Ashley, Jerome's, Living Spaces, etc, and then decided to stop at Furniture Factory.We were met by Gamal who was informative and friendly. No pressure at all.During our next visit we met Dan (the owner), and that sealed the deal.Our sofa was delivered ahead of the promised time, and is beautiful! I had a question about something and they were responsive, and really focused on making sure we were happy!Why compromise on size or style when you can order something with the perfect dimensions for your room for about the same price as you'll spend anywhere else?!We highly recommend Furniture Factory!!
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October 2023 by David K.
These folks want to compare themselves to Restoration Hardware, emphasizing they are less expensive. I used to be in the furniture business and asked a series of questions to verify their quality. I was met with a lot of "I don't knows" which made me question the real value they're offering. While cheaper than RH, their lack of knowledge made me walk away.
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October 2023 by Chris T.
Ask for Gemal. He will make everything right. Our couch arrived ahead of schedule and turned out better than expected. Clean lines, stitching and extra "omph" of stuffing in each pillow to stretch out the lifetime of the sofa in the long run. This business thinks of the smaller details when it comes to constructing your custom made couch that it makes competitors obsolete in how they do their businesses. Highly recommend!
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April 2023 by Corey S.
We got a custom modular couch. Owner and staff were amazing. The product is fantastic, its a local company that is family owned. What more can you ask for?
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March 2023 by Jen M.
I am obsessed with my cloud couch! I get compliments on it every time people come over and asked me about it. It's the most comfortable couch I've ever owned. My sister and a few of my friends have bought from this company and love their couches. We are buying another one in White this coming summer for our new house being built. This is the only place I'll buy my couch from now:) I am a very please customer
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March 2023 by jena h.
I love supporting an inspiring story. I've followed and bought from the owner, Dan since he was at the Orange County swap meet. I have since been to this new space and just purchased my SECOND couch from him. This guy knows his stuff, is professional, prompt and delivers the best customer service every time. He listens to your needs and wants and has the best eye for what you're looking for. I have recommended him to many of my friends who also have nothing but great things to say. 5/5 for Furniture Factory!
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March 2023 by Kyle M.
I experienced the worse customer service I have ever had by an employee named Gamal. I will never return. Rude and unprofessional.
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October 2022 by Jason W.
I visited the Furniture Factory to view a couch I saw in the window. I was greeted by Gamal, who is a great guy and very personable, not a typical pushy sales guy, and he was very knowledgeable about the in-store products. I had toured several stores looking for a couch that I liked and had no luck (I am very picky). After speaking with Gamal and trying out a number of sofas with different types of foam, I ended up selecting a beautiful custom-made couch. This was very close to my family visiting from the UK, and I wanted the couch built and delivered before they arrived in 6 weeks. I knew this was a tight deadline, but Gamal went all out to ensure the couch was built and delivered before they arrived; the date he gave me was 2 days before my family arrived. I actually received the couch in 5 weeks which was a week early. The couch looks AMAZING! Gamal really went the extra mile and over delivered on his promise. The couch is high quality and so comfortable that I constantly fall asleep on it, as it feels cozier than my bed. I will definitely be a repeat customer and cannot recommend Furniture Factory and Gamal highly enough!
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August 2022 by Rick
I don't Normally post reviews, but the when someone goes above and beyond, they deserve it. I was looking at R.Hardware originally and I stumbled upon the Furniture Factory while driving by.If you are looking for a couch this is the place! Gamal is amazing one of the best customer service sales rep I have ever done business with. He went over everything with me. He put up with me coming into is store 4 or 5 times before finally making a decision. Dan the owner is great as well.There couches are 10x more comfortable than anything else on the Market. They have the best version of the Cloud couch! Their prices are less than half of RH. and the quality is better. They built and delivered a custom couch to me in less than 30 days and I paid $4K vs. $12-$15K at RH. The comfort and quality is 10 times better. If you are looking for a new Couch this is the place to go! Hands Down! Call Gamal or Dan
