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May 2024 by Olivia Bain
I've never been told I needed an appointment to open a new account before. It was a great reminder of why I've been using a credit union all these years. If they don't want my money, I'm happy to keep it elsewhere
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February 2024 by Deryl Deavenport
I've been with Chase for around 25 years, usually good service. This bank is poorly managed by Jayden Woodward. They wanted to manage my money and I was sent to an financial advisor that didn't listen to what I had to say. They tried to put my money in 5 year minimum accounts without advising me of the long term plan. After I figured this out They became very controlling and combative in helping me. I had to give up seeking financial assistance and put my money with an another advisor from a private investment company. Sadly they seem are not trustworthy in my opinion. And Tahira was quite abrasive also. Put your money elsewhere...
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February 2024 by Tung Luong
Jayden helped us with notary services and issues with my business bank. Its a pleasantexperience.
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October 2023 by Teresa L.
Really bad experience after banking over 30 years. There are a couple of nice tellers but if they're not there then you're just another walk-in person
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September 2023 by C Batt
Good customer service in this location. Thank you, Nagina Hamid for your assistance. She is friendly, approachable and quick.
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July 2023 by P M
Constantly broken ATMs. Broken for months
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June 2023 by Brian C.
This branch has definitely earned it bad rating. Tried to open an account with Brady and it just went down hill from there. He didn't get back to me for 3 weeks and gave me an abrasive, 'well I am calling you back now'. No follow up, bad products, bad customer service, high fees. Typical Chase.
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May 2023 by Pepes Pepes
Went to this location to cash my payroll check the teller was rude and didn’t answer my question I wanted cash back with the deposit and told me no without an explanation it’s the same payroll check I get every two weeks never had a problem in San Clemente location only here it’s been twice and they are rude and no one speaks Spanish or if they do they don’t walk you to who can understand Spanish
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January 2023 by Ian Peterson
NEED BANKING SERVICES, VIST HELYA M!!5 Star Service with a Warm Heart and Genuine/ Sincere Personality. Our Family Visit for Banking felt like Coming Home! Helya never Wavers in Support....Upholding The Values of JP Morgan " Serving our Clients ". TREAT YOURSELF don't Cheat Yourself. Visit Helya M and the Laguna Hills Family!!!
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November 2022 by Debby Ryan
Just right on Beach Blvd and Garden Grove Blvd. There is a Walmart right across from it.
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October 2022 by Janet Bedoy
Couldn’t get in touch with someone in my branch. Phone prompts kept telling me to call back, no messages or queue in their system. They also have general customer service reps in other countries. Had me on hold for 30 mins when I asked for the complaint/concern dept. & never returned. Not the American way. May switch banks so dissatisfied with them after many years.
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October 2022 by Lissette Salcedo
Busy location with only two tellers! Area is an elderly community and their standing for a long period of time ! Each teller takes about 8- 10 mins !
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July 2022 by Deborah Orrill
Slow, slow, slow, only 2 tellers, really?
12 people in line!
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July 2022 by Karim K.
My sister went to this branch and told the teller her husband passed away and she has his ssn and all the papers required from any bank, he then took her to another person who told her we can't help you unless you get a statement which is completely wrong... then she asked the bank manager and she told her the same. Now what I don't understand is that we went to another Chase bank gave them the papers and they gave us everything with no problem ... more training needed to the employers and the manager who confirmed wrong information...
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May 2022 by Michael W.
I love banking at this CHASE branch! During the whole covid thing, many banks limited hours, reduced services, and shuttered some locations. Even though they closed a closer, more convenient branch on Alicia Parkway, I enjoy the better experience here. I have been a customer with another bank for over 35 years. Over the last few years, they have let me down. During covid, they absolutely made my life miserable, save my favorite teller who was always so sweet and understanding. A check re-order took two weeks, instead of the usual seven business days. Customer service was of little help. Tried to get it fixed in person, oh but not on Saturdays-CLOSED!!! Frustrated, at my wits end, and with no appointment, I appeal for assistance at this branch. Despite his helping numerous customers with safe deposit boxes, and other needs, JAYDEN offers to address my dilemma. Just like that, I have a new checking account, printed checks, transferred balance, all my problems fixed in ten minutes! My other bank is one big disappointment. I was originally dealing with CHASE while handling my father's estate, at the San Juan Capistrano branch. Nice staff there too. My recent experiences at this branch, even during covid, have all been extremely positive. Staffing has increased to meet demand-two to three windows open every visit. I just have to commend a recent addition to the already excellent teller team. If you have the good fortune of being assisted by TORI, you will delight in her sparkling personality, as well as her thorough and efficient handling of any transactions you require. I do not use the drive thru or ATM at any branches, as I rather prefer the in-person experience. Call me old fashioned, but many of the customers here are seniors too, and we like that CHASE understands it is what us customers want. Also, ample parking is always available here. To the Branch Manager; please acknowledge JAYDEN & TORI. As a retired manager in customer service operations for 37 years, they exemplify every trait you want in an associate. The whole team here is stepping up, keep it going!!
