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September 2024 by Troy B
Very knowledgeable guys here for Mini Cooper services!
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February 2024 by Go Go
Fair price and owner did not try to sell me any unnecessary service or repairs
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July 2023 by Sheryl L.
I drove my 2012 Mini Cooper Countryman All 4 from New York City to Orange County to visit my family and friends. Two weeks into my stay my poor Francesca (yes that's her name) started misfiring and I was devastated as to why she was misfiring and driving poorly. Francesca is 11 years old with 55,666 miles (which included the mileage driving across country 4 times as a New Yorker I obviously don't need to drive her much). My brother who is a mechanic ran some diagnostic test which showed that the spark plugs needed to be changed. After changing the spark plugs and further inspection he noticed that cylinder 1 kept misfiring and recommended we take Francesca to British Worx OC as they had great reviews on fixing Mini Coopers. When I called and explained the problem Ken was extremely patient, knowledgeable and understood the time constraint I was under as I had to drive back to New York City within a few days. Upon arriving at the shop Ken was personable, friendly and professional. Ken understood my concerns and listened patiently as my brother provided the diagnostics he found. The conversation between them two went well above my head however I noticed that Ken asked well thought-out questions regarding Francesca and what previous work was done. I was impressed and so was my brother. He asked a bunch of questions about Francesca like a doctor and that's when I knew British Worx OC is like a BMW/Mini Cooper hospital. Ken also gave a realistic timeline about how long it would take (which I really really appreciated. Mechanics in New York City typically give me some ambiguous timeline which is annoying especially since I have a busy schedule). Ken provided suggestions of what could cause the problem and asked that she stay overnight so they could examine Francesca in depth. I felt extremely comfortable and I had a strong impression that British Worx OC knew what they were doing. Next day Ken called me with what the problem was...Francesca needed replacement of ignition coils on cylinder 1 however because I was driving back home to NYC and the other 3 coils were very worn and old, I decided to take Ken's recommendation and have all 4 coils replaced. I also appreciated that I was told that my water pump pulley outer rubber surface was cracked and coming apart and that the drive belt needed to be replaced at some point. Well, since I knew I had 2,788 miles ahead of me to drive I didn't want to take any chances of breaking down on the interstate and decided to have these replaced as well. There were NO SURPRISES to what my cost would be. The invoice had suggestions of what could be fixed so I could see what I can do within my budget. British Worx OC gave me frequent updates and as a courtesy fixed my passenger side reflector that fell off during a rainstorm I encountered in Nebraska on my way to California. A repair that was unexpected however very much appreciated. Overall, when I went to pick up Francesca I was truly blown away by my experience and how well she was driving. My girl was fixed running so smoothly and ready to make the long drive back to New York City. The transparency, the professionalism, the work is on a different level of superiority; I've never experienced this level of quality anywhere else before in California or New York. Thank you, guys for giving me a peace of mind and ensuring my Francesca was fixed and fit for the drive across country. Wishing you all much continued success.
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July 2023 by Sushi Shibata
Came in for an oil change for a pretty reasonable price. They sent over inspection photos and observations, very helpful since I don't have access to a lift. They also did a brake fluid flush which I was overdue for (TIL apparently every 2 years on a Mini). Ken is great. Professional, friendly, and might be on the autism spectrum (not a bad thing at all, just be prepared for some strange answers LOL).They are the same business as OC European Auto Service. Threw me off for a second since their website branding doesn't mention that at all.
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June 2023 by Natalie Lohrenz
Manager Ken is SO helpful, thoughtful, patient, experienced, and thorough. I’ve taken my 2019 Mini Countryman here a few times and have always been extremely pleased with both the conscientious service AND reasonable prices. Don’t hesitate to take your vehicles here!
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May 2023 by Gordana Simunovic
I had a great experience! Very friendly staff and they got the job done.
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April 2023 by Amelia R.
Brought my Mini to the dealer for an engine and was promptly given a very hefty bill. British Worx OC was my first stop after the dealership, and they provided a prompt quote that was far more reasonable than the dealer. I appreciated the transparency of the shop and the owner throughout the process. My car was worked on over a year ago, and the issue has not returned (and my car passed smog!). Thanks British Worx OC for supplying reasonable Mini work to South OC.
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January 2023 by Gretchen K.
In the past, I've taken my car to Crevier Mini for repairs, but felt they charged a bit high and in some cases, found more issues with my car than usual. When they quoted me a four figure estimate for a valve gasket replacement and claimed it was a concern that I needed to address immediately, I decided to check for an independent mechanic. My dad and I looked up this shop and saw it had great reviews and decided to reach out to them. They are very prompt and responsive, and encouraged me to come in so they could take a closer look. I agreed to come in on a Friday morning when they opened. They're located past Irvine Spectrum. The shop has a small parking lot - I was fortunate to find a spot when I went over. (Otherwise you'll have to do street parking.) Please note they do have some chairs in the front, but it's not a lounge or lobby equipped for working in while waiting for them to look at and repair your vehicle. I recommend if you have a friend or family member that they come with you in their car and then you can ride with your friend/family member to somewhere else or back home while waiting for your car. I did Uber over to Irvine Spectrum and tried to work in Starbucks while waiting. The team there are very friendly and knowledgeable. They explained everything to me and did admit that some dealerships like the one I came from tend to pre-diagnose car issues or they might play up issues when there really isn't urgency. The guy who helped me explained how I would know if the valve gasket was failing and said he would check to be sure. Additionally, he agreed to do my oil change as well. I left and about 20 minutes later, I heard back from the team in photos and messages that my car was not experiencing the gasket issues that Crevier had cited. They checked everything and confirmed I was fine. The only thing they suggested I take care of was to replace the air filters in addition to the oil change, which I accepted. My car was ready minutes later and I headed back to the repair place. Cost for repairs were much more competitive and easier to stomach. It's a shame I didn't find these guys sooner before my move across the country. But if I'm ever back in CA and have my Mini experiencing issues, I would trust these guys hands-down.
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January 2023 by Mark C.
Have been taking my car for several years to British Worx OC. The last time I took it they could not find the problem for days. They did a complete tune up oil change $3,000 in repairs. They then finally figured out it was a OEM part that had water damage. All the other repairs were 100% unnecessary. The pictures show the complete mess with the oil pan they caused. So after spending $3,000 dollars for useless repairs, left with a mess and nonfunctional Mini, I had to spend another $500 to fix their oil mess at a dealership and $3,500 to fix the single original issue the OEM part. $7,000 dollars six months later I finally have my car back. $3,500 in unnecessary repairs all caused by British Worx OC.
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November 2022 by Shellie Parker
Very knowledgeable and helpful!
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June 2022 by Sam Dawly
I needed help with my motorcycle while I was in the area. I pulled into this first mechanic for help to use some tools to take a body faring off and they where quick to help. Not only did they let me use tools, I think it was the owner came out and helped me take off the faring. Great guy to drop what he was doing and help me
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May 2022 by Alexander T.
oil change was quick and smooth, fair pricing as well
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March 2022 by Ran C.
So, Zoey wasn't feeling well on my last road trip down to San Diego. Not bad enough to put her down, but enough that I parked her, grabbed a rental and made arrangements to have someone look at her under the hood. So glad I found British Worx online. Spoke with Ken - pretty much from beginning to end. Great communication. Both via text messages and via voice. Explained everything in detail even to where someone like me understood what was wrong and what was needed. Not gonna get into that as I'm not a car n*** and I'd probably explain it wrong. But here's what I will share: Night drop off. Excellent. Complete the form on an envelope that you drop your keys into and slide thru the the mail slot. Didn't have to be there when they opened shop to go over anything as communication started with a confirmation that they had Zoey in the shop. Yada yada yada - text message later in the day that all repairs, complete and she's ready to hit the road. Got there, spoke with Ken and drove her right off their property. It's been a week now and there hasn't been one issue at all. She feels like she's almost brand new. If you know the Mini brand, you know that repairs aren't cheap. But if they're done right it shouldn't matter. The repairs were needed and the amount of miles I put on Zoey - I'm glad and feel secure that British Worx did the job because I should be able to take her around the world again. No pics. Zoey is shy
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January 2022 by Lisamay S.
I've been coming to BW OC for about 5 years now. John always ran a clean, fair business and provided excellent service. His wealth of information and expertise on all things mini was above and beyond what most mechanics could provide. Since Covid, things have changed a bit and John is no longer there full time but he's found a more than capable replacement. Christian now holds the reigns and I honestly didn't think anyone would ever be able to replace John but I'm happy to say I was wrong. Christian brings the same fairness and work ethic to the shop and prices are still reasonable. I love that I can drop my clubman off in the middle of the night if necessary because of the key drop box. They're always providing alternatives and work arounds that you wouldn't get from the dealerships. If it hadn't been for BW OC I probably would've traded in my min years ago but as it is I'm able to keep her on the road and running fine.
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December 2021 by Lee H.
Words cannot express how happy I am with this garage. I recently purchased a beautiful 2011 Mini, which was overheating & leaking. I was totally taken for a ride at another garage ("Mini specialist" in Aliso Viejo) after getting the car back from him, the engine light came on while driving home. I found rave reviews on Yelp for British Worx & it's all true. Turns out I paid for an oil change & coolant flush that never even happened! There were a few other things caught in time for a super reasonable price. My Mini was ready in a day and driving like a dream now. Night & day. Car is not overheating anymore, no leaks, fans are turning on that I never even knew it had. I was told the clutch & dual-mass flywheel needed to be replaced at the first place, British Works explained that I have 25% of it's life still left. Honest, kind, affordable and fast service. Need I say more! We'll be going back. Thank you British Worx!!
