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“Julie is SO knowledgeable and helpful. She helped me choose the perfect size unit for my needs and was so nice. Highly recommend this location because of service, security, and friendliness.”
“My mother needed a unit for a 2nd story flood at a rental property. As frustrated as we were John helped us, in a calming manner, aquire an appropriate sized unit for roughly 3 peoples belongings. very happy with his professionalism and attitude, will return if need be.”
“I've got to share this incredible experience I just had at US Storage Centers on Superior Drive in Newport Beach/Costa Mesa. More specifically, I need to rave about David L., who's not just an employee there - he's a genuine customer service hero!
I wasn't even the one renting a unit; I was there helping a friend move. But from the moment we walked in, stressed and overwhelmed, David was like a beacon of calm. His warm smile and friendly demeanor immediately put us both at ease.
Even though I wasn't the actual customer, David treated me with the same kindness and respect. We bombarded him with questions about unit sizes, climate control, security - you name it. David didn't just answer; he broke everything down in a way that made perfect sense to storage newbies like us. No judgment, no condescension - just clear, helpful info delivered with a smile.
What really impressed me was David's genuine care. He picked up on our moving stress right away and took the time to listen to us vent (sorry again, David!). He even shared some of his own moving horror stories, which had us all laughing. It felt less like a business transaction and more like chatting with a friend who happens to be a storage expert.
Now, let me tell you about the moment that truly blew me away. We were struggling to figure out how to maneuver the moving truck while also parking my friend's car. Without missing a beat, David offered to help move the truck while my friend dealt with their car. I mean, who does that? David does, that's who! He didn't have to do that, but he saw we were struggling and stepped up. That kind of above-and-beyond service is rare these days.
Throughout the whole process, David was a lifesaver. He showed us clever storage hacks with a hand-drawn diagram (who knew there was an art to box stacking?), cracked jokes to lighten the mood, and made the dreaded paperwork process almost enjoyable for my friend. He explained everything clearly, pointed out the important bits, and even threw in some tips on how to make the most of the unit.
I could go on and on about how awesome David is, but I'll wrap it up. If you or a friend need storage in Newport Beach, do yourself a huge favor and head to US Storage Centers on Superior Drive. Ask for David L., and I guarantee you'll walk out feeling like you've just gained a storage unit and a friend.
David, if you're reading this - thank you doesn't even begin to cover it. You turned what could have been a stressful day into a surprisingly pleasant experience for both me and my friend. From answering our endless questions to helping with the moving truck, you went above and beyond in every way. You're not just great at your job; you're an incredible human being. US Storage Centers hit the jackpot with you!
To everyone else - trust me on this one. David L. is the real deal. Five stars? He deserves a whole galaxy. If you want a storage experience that'll leave you smiling instead of stressed, David's your guy!”
“I’m so happy I went to extra space storage! The service from Julianne was above and beyond! I found perfect unit at great price and everything is so clean and nice! Couldn’t be happier.”
“SUMMARY: US Storage is the best, I have been here probably 8 years. I have had several local storage units at nearby facilities and I have never as impressed as I am with USS. Rain the property managed is what makes this place so great. He goes out of her way to make sure you are in the right unit. He will show you as many units as you want to see. He will be honest with you if you have special items like records, or heat fragile items, tell him and he make every effort to make sure your property is safe. He is always honest and friendly and will give you the best deal possible. Many other places the employee turnover is high, you don't know them, they don't know you. Rain has always been there for me, and all my needs.
The USS is always spotlessly clean and I have better in and out hours than any other facility I have worked with. Rain and his staff do a wonderful job. When you move in, AND YOU ASK, they have a large truck, with a ramp, that you can borrow free one time. Here, the facilities are always open, clean and stocked. The access roads surrounding the units are very spacious, important on busy weekend when people are dropping off and picking up their junk. I feel safe as the facilities are closely monitored by several security cameras. Tell Rain - Chris G sent you!
PROS:
*Rain is by far the best facility manager I have experienced, He has been there several years. Customer Service is Number One.
*Let you borrow a truck with a ramp for a day. (ASK when getting a new unit)
*Clean, well maintained. Available always
*Well Monitored Security Cameras everywhere
*Well ventilated
*On site Supervision/Apt, someone is there almost 24/7.
*Centrally located, easy freeway and street access to (73, 405, 5, 241) Close to (Irvine, Lake Forest, Laguna Beach, Laguna Hills, Aliso Viejo, Laguna Woods)
CONS:
When choosing a unit, pay attention to the lighting if that is an issue for you, some of the units are a bit dark.”
“We needed a container on our job site to store building materials and tools. Sun Pac delivered one quickly and on time. Their customer service was friendly and helpful. The container was clean and had a strong lock on it to protect our belongings. I would highly recommend them.”
“Tulsi and Jeremiah were the greatest and made my husband and I at ease with thoroughly explaining the rates and exhibiting great patience while I asked many questions...thank you for making our move easier...sincerely, forever customers”
“My wife and I moved from Northern California and Thomas and Linda have been absolutely amazing helping simplify our move.They are super helpful and extremely nice.We really appreciate all of their help!!!”
“Kyle was unbelievably helpful. From start to finish and he was kind enough to drop me off around the corner at my office when I was moving stuff over. This type of service is not common in this day and age so when it happens, it should always be celebrated and rewarded. Greatly appreciate Kyle and it has definitely made me a long-term client with this company. Thank you!”
“B&C was very professional. They called the night before the move date to confirm arrival time and go over details and asked if I needed anything. They showed up exactly on time and the two-man team were nice, hard working and efficient. They arrived at the move-in site quickly and off loaded my property with no damages. I tipped 20% because they were so good. I would recommend B&C to anyone who wants a great moving team. I was quoted more than double the cost by other companies and do not regret saving myself thousands of dollars.”
“Had a great experience. Michele was super friendly and knew all the ins and outs of stuff. She helped get a ton of paper shredded and got me a great storage unit. Would highly recommend.”
9:30AM - 6PM
66 Tesla, Irvine
Self Storage
“It was my first time to use extra space storage. Everything went quick and smooth.The manager,Bill was super friendly and kind.I will definitely come back in the future.”
8:30AM - 6PM
2323 Main St, Irvine
Self Storage
“This is my second time having BringPro deliver my patio furniture. Once again Jose and Devon were stellar! They were prompt, they handled my furniture with such care ensuring that they were careful not to damage both my standing furniture and the furniture they carried. because my patio concrete floor is slightly uneven Jose offered to help me attach felt to the legs of the chair to make it perfect. I highly recommend BringPro! If you want professional, friendly, on time delivery this is your company!!”
9:30AM - 6PM
18 Hughes, Irvine
Self Storage
“Ghizala was very kind and professional and spent time even after closing to help me secure a storage unit. I look forward to utilizing the unit and hope my experience continues to be great here.”
8:30AM - 5:30PM
22535 Aspan St, Lake Forest
Self Storage
“So much pleasure , Liza, was so accommodating and helpful , This was the personality that a client would feel so reliable and entertained when you are are a customer- I wish she is always there to treat me so nice and wholesome -thank you Lisa for having our stuff in your place !! ?”
9:30AM - 6PM
1725 Pomona Ave, Costa Mesa
Self Storage
“I’m so happy to be in this location, David the manager makes my experience so seamless and so accommodating with a great attitude alsways. This is my first time having storage for my business and I got a second one the same month. Very happy”
“Extra Space Storage has a wonderful self service system that makes me so easy to move in and move out anytime I want and price reliable, storage clean, safer and has service excellent customer service,, Thank you very much for my comfortable and satisfaction?”
9:30AM - 6PM
1 Burroughs, Irvine
Self Storage
“I am extremely satisfied with my experience. The facility is clean, well-maintained, and secure, providing me with peace of mind for storing my belongings. The staff was exceptionally friendly and helpful. The convenience of accessing my storage unit is a big plus. I highly recommend them to anyone in need of a reliable and hassle-free storage solution.”
9:30AM - 6PM
27201 Cabot Rd, Laguna Niguel
Self Storage
“Tina was so helpful and sweet & got me setup with a storage unit I needed last minute! The units are very nice & well kept. Great customer service, definitely will continue to use this location if I need storage again.”
“The team members at the San Juan Capistrano Self Storage (Don & Gilbert) did an amazing job helping me transfer ownership from my mom (who passed in five months ago) to me. They gave very clear guidance, and were extremely professional, empathetic, and customer focused. It’s a pleasure working with them.”
“Staff are always nice and very helpful. It is very pleasing experience with them and definitely the number one among several storage places I talked or used. I highly recommend this place.”
“Love, love, love this place. I've been here for 4 or 5 years now. It's a little pricey compared to my other storage but I love it....clean, convenient & great people.”
“Help my friend move in to your facility on Moulton Parkway. Met property manager Guy, who was very helpful took us around showed us where we were helped us with our unit had shown us how to use the elevator and code box. He has a great personality very personable answered all our questions, and we did notice that the facility was very clean, and we were very happy with the whole process. He’s a 10 star in our book.”
9:30AM - 6PM
34190 Camino Capistrano, Capistrano Beach
Self Storage
“I was in urgent need of a storage unit and from the very first call with Suzanne I knew I was in good hands. She was so communicative throughout the process and was able to accommodate my needs with exactly what I needed, which saved me so much stress! Thank you so much Suzanne and Andrew for making this process as smooth as possible and getting me all set up with a pristine storage unit. I really appreciate what you have done and will be referring everyone to you. Thank you!!!”
9:30AM - 6PM
6401 Oak Canyon, Irvine
Self Storage
“Great customer support. Booked it online but had to make last minute changes. They accommodated seamlessly and quickly.Super clean and secure building. Definitely newer. They require their locks but it is easy to lock and unlock. Worth the small charge.”
“10/10!! Absolutely recommend anyone use these guys. I moved from Los Angeles to Phoenix AZ. I spoke with Kaycie and she did a great job helping me through the entire process. I called them with about two weeks before my anticipated move out date and they had the exact requested pickup day available. They called me and confirmed the day before and showed up right on time with three awesome guys: Eric, Scott, and Gary. We lived on the fourth floor and they couldn’t park near the apartment, nonetheless they powered through and did an amazing job. They were so polite and professional. Eric drove to our new place in two days in AZ. They arrived early in the morning and unloaded everything in two hours! They didn’t break a single thing and they were as professional as they come. I would HIGHLY recommend these Safeway to anyone moving around the west coast.”
“Great place Customerservice was great for me. I believe her name was Lisa that help me out. she was great. She helped me out a lot on selecting my storage unit. I like the hours they have.”
8AM - 5:30PM
27872 Crown Valley Pkwy, Laguna Niguel
Self Storage
“Steve has always been extremely helpful, professional, friendly.Appreciate all of his advice and helpAlso, want to say that Miguel is always willing to lend a helpful.Thank You.”
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“We live in Aliso Viejo. Needed a UHaul for the day. Plugged in closest UHaul to me, up pops one on Laguna Canyon Rd. Great guys, super easy, very close. Good job!!!”