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March 2024 by Mari D.
I have been coming to this Ralph's since I was a kid because I live up the street and never have I felt so disrespect by their staff. I came in 03/29/23 around 6:30pm. Usual Friday evening rush but nothing crazy. I was in cashier Nico's line and there was a customer in front of me. Once Nico had finished scanning the last of that customers items, I went to grab the lane divider to place it behind my items and to my disbelief, he gave me eye contact and yanked it from my hand, legit yanked it from my hand like I was stealing his damn wallet or something. I was purchasing alcohol and he raised his voiced demanding to see my drivers license. When I extended my hand to give him my drivers license, he yanked it out of my hand and dramatized the entire situation by placing it towards the ceiling in attempts to ensure it was real? Are you not able to read a DOB or scan it? You really have to dramatize the situation? After he "analyzed" it for what seemed like a minute, he threw it on the counter. The drivers license literally bounced and almost slid off the counter. Why did you have to be so rude. I literally had 3 items and there was one more customer behind me. The lady bagging items was extremely sweet and was a witness to his behavior. I will be placing a formal complaint as this is ridiculous. Sorry you hate your job, Nico but this isn't how you treat customers. Sincerely, a customer who also worked, and managed in retail all through college.
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February 2024 by Lonnie McDonald
Ralph’s Fresh Fare sets just off Pacific Coast Highway in Laguna Beach California.The building is clean and well lit inside. The staff is always friendly and helpful. It carries name brand products at competitive prices. Produce , Dairy and Meat are fresh and have good selection.Parking is a bit tight but it does have handicap parking and handicap accessible doors.
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January 2024 by Nazzi H.
Love this cute small Ralph's, they have what you need usually but it's a smaller store. Kind staff
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November 2023 by Greyson C.
Ralph's is the cheapest supermarket in socal with good and fesh quality food! Awesome customer service.
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October 2023 by Kay S.
Christy and Mr. Grumpy need to find new jobs. Let's toss dairy boy in there too. He gets angry when you try to make your way by his many boxes that he is loading into the yogurt, cheese fridge. Go home. They are never happy. Christy works on Saturdays when it is very busy and could not be more rude. The older grumpy dude doesn't wear a name tag, but you will recognize him when you see his mean face, no eye contact and moping walk. Get it together Ralph's. Your workers are rude.
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October 2023 by Kat Z.
I shop here only because it's convenient. I don't understand why there is one cashier lane and other employees standing around directing you to self check out when the store can easily open another line. Even still, I prefer waiting in line and skip self checkout - dirty screens, employees hovering (while the customer does their job), waiting for bag, etc. Employees are going to lose jobs if self-checkout becomes the only option:-( Moving forward, I'm shopping elsewhere.
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October 2023 by Eric Artinger
Kelly of the Floral Department makes it the very best to shop at . She's so personable and assists with all your floral needs from the smallest to most most lofty requests. Always goes over and beyond in customer assistance and satisfaction!!! Stellar!!!
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October 2023 by lyeeam
way cheaper than other grocery stores nearby, good selection of stuff too & variety of produce
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July 2023 by M S.
I am a regular at this store since I live in town. I stopped by this morning and bought two items. At the checkout my coupons were not redeemed and the cashier named Christina, said that I had used the coupons previously. I explained that I did not and she commented that it doesn't matter. Well, it did matter, I told her that I had not used the coupons. She helped reluctantly. After I paid, I realized that I had overpaid and had to wait for her to give me my money back, I have never seen anyone there who is so not willing to help and makes comments that are not appropriate. Christina, if you do not like people, this job is not for you,
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July 2023 by Barbara R.
This store #4 in laguna beach, is a beach store, not the best products but they try, the problem is management, because the store is not managed, when you check out, no one would ever help you and you can count on the check out to be a nightmare, as you try to empty your cart, help bag, get out your card, then get out your payment card, you never have time to see what you are being charged. tried the app, spent a long time on the app but when you get up to check out, no one knows how to do it and it doesn't come up, you also get overcharged. no I am not the only one, people feel cheated as there are posts on nextdoor on this store...the app is a hassle and you cannot get any help, been going there off and on for 50 yrs . there is literally no savings and you are normally overcharged..They don't care! When will they get the act together ?
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July 2023 by Willa Faye
It's a decent ralphs in terms of the selection of foods, specifically the meats; they had this peppercorn bacon that was out of this world, and bacon wrapped jalapeño poppers. Lost 2 stars because the staff sucks. You work at Ralphs, it just so happens to be in Laguna Beach. Whole Foods is better. Why is your horse so freaking high?
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July 2023 by Remington R.
Don't listen to the other reviews the staff is super friendly and down to earth!! Manager is a great man !! Come here for groceries or anything you need!
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June 2023 by Anita J.
Ralph's in Laguna Beach has super crowded aisles due to all the boxes they are constantly unloading during the day. Jay at the deli counter is always friendly and helpful and so is Martin. However, the manager and assistant manager do not know how to run a store. At lunch time every day they only have one checkout line available. The rest are self check out with two or three checkers just standing around. This causes a long wait in line. I have tried to talk to the manager about this but they don't want to change. i take my business to Pavillions. Much better service and a much nicer store.
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June 2023 by Master Elhakim
Salads and food are many of them old, the place needs cleaning, especially the place where daily food is placed, a place that lacks security
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June 2023 by Julia M.
Went to buy snacks and pick up tacos from across the street to take to to the beach. We went and bought our stuff and went to leave when the manager (sharice according to the receipt) pokes her head out of her car to tell us that if we leave she will tow her car cuz she's the manager and parking is for when your in the store.ended up returning part of our stuff since she was on a power trip and the cashier shorted us on our return. Overall don't recommend.