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March 2024 by Mark Sammons
Location and rooms cant be matched in all of Laguna Beach, but gave it 4 stars for one person at the front desk. But a big shout our to the property manager for following up with me and making everything right, truly showing his level of professionalism. I will definitely stay again on my next trip to So Ca.
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March 2024 by M
DO NOT STAY HERE.Update 3/4/24 - The owner replied to this review yesterday with a ton of false information, one of which being that either me or my guest elbowed a window and broke it. Quite incredible considering neither of us left with a bleeding, bruised, or injured elbow… Regardless, I still never received a call back from anyone in upper management so I just called and spoke with the front desk woman that I spoke with two days ago. I explained that the owner replied to my review but that I haven’t heard back from anyone in upper management, and she said, verbatim, “As he should.” She then said that I have nothing to dispute, that I will not be receiving any of the evidence that they promised to provide me before charging me, and that no one from upper management will be calling me back. She continued to say that I also trashed the hotel room (first time hearing of this and completely false) and that I should be embarrassed. I then said that I didn’t feel comfortable with the way she was speaking to me and I asked to speak with a manager. She then said that she’s going to hang up now, and then did. I’ve legitimately never received such poor customer service in my entire life. No joke. And I’m still trying to process the way I was just treated. Save yourselves from having to go through this experience and stay somewhere else; it’s not worth it. Since this now seems to be the form of communication with upper management, I will continue to post updates and post reviews on every online site that allows it. Stay tuned!Original Review 3/2/24 - I was overcharged a $285 fee for my stay on 1/13/24. I was told while I was checking out the following morning that my guest had broken another room’s window two rooms down from where we were staying. They mentioned that they have video proof that it was my guest and that I would be charged an additional $250 fee. I said that I want to see the video proof before being charged and they agreed to send it to me. The following day I was not charged $250, but rather $285, and I never received anything from them besides a copy of my credit card receipt. It is now 3/2/24 and I’ve called 7 times to speak with a manager. Each time I’ve called I’ve spoken with someone from the front desk that’s taken my name and phone number, and says that they will pass my information on to a manager. I’ve never heard back from a manager. But I just now received a call back from the front desk person that I spoke with a few minutes ago and she said that they’re not going to go through the video footage and share it with me. She said that she personally saw it happen and that it’s in a police report. This is news to me… so I then said that I’d like a copy of this police report that they have outlining witness statements and she said she’d have to ask her manager and that he’ll get back to me. In the meantime, I will be reporting this hotel to the BBB and I will continue to post regular updates regarding this issue.
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March 2024 by Lance
I found the staff to be super helpful! Rooms were very clean and beds were comfy. It's a quick walk to the beach and they told us about many local activities and restaurants. Will definitely stay here again!
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March 2024 by Lisbeth Sanchez
I would not recommend anybody to stay at this place , if I could give a 0 stars I would , the room my husband and stayed in was dirty, stinky, blood stains on the walls, batería smells like pee , doors don’t latch shut unless you lock with a key. Shower does not drain unless water turned off. The carpet looks like it has a regular path from the door to the bathroom it’s so worn out and dirty. My husband has bites of something on his legs and feet like ant bites or fleas. People at the entrance gate had a barking dog and the cleaning people stood outside our room the first two nights talking like there was nobody renting rooms there and they were the only people there. My husband and I left after the second night turning in the key and leaving. The front desk lady asked why when he told her she wanted to give us a different room. I told him why would we stay in a different room with these conditions because they are all probably in same condition. Then he made a review and instead of taking responsibility and owning up to the conditions they passed responsibility on him because he didn’t give them an opportunity to try another room. Arguing with my husband by text message,Rooms: Old and stinky. Don’t ruin your vacation by booking this place , it should be demo …
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March 2024 by John Lump
I really enjoyed my stay at this hotel. In fact we extended it for a couple more days. Location is just a few blocks from the center of Laguna Beach and easily walkable to great restaurants. Service was fantastic. Marie checked us in and she helped make our stay as comfortable as possible. Thank you Marie.Poolside was very relaxing. All rooms face the enclosed courtyard so very quiet.
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February 2024 by Madison Goetz
My stay here was great! Johnny at the front desk was super accommodating! I definitely would stay here again!Walkability: Right next to the beach and a quick walk to downtown! Super convenient location!
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February 2024 by S J
Clean rooms, solid location, nice ambiance.
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February 2024 by Random Lamb
I had an AMAZING experience at this this hotel the rooms were clean and very comfortable the location is wonderful and the staff was very accommodating especially Connor he was one of the nicest and hardest workers I’ve seen!Food & drinks: Taco stand good
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February 2024 by Luke LeGrand
Stayed here a few nights in the South building. Excellent location. Couldn’t be happier with the service as well. For the price and basis the location you can’t really ask for more. The room was spacious with a large bathroom. Bed could have been a bit more comfortable but for the price it was completely adequate. The staff cleaned amazingly well every day. Only complaint would be the noise from people walking by or in other nearby rooms as the rooms are a bit older so maybe not as well insulated. I was already anticipating this however and adjusted my expectations accordingly. I would stay here again.Walkability: Across the street from the beach.A short walk from downtown Laguna!
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December 2023 by Ted Peck
This property used to be the Holiday Inn Express, now they can call it a “resort” and have the Hubris to charge a “resort fee”What’s the resort?Apparently it’s walkable to the Beach - and they’re happy to “rent” you everything- for a fee of course.It’s a dump, they didn’t even upgrade their rooms, or even improve them.Room had a pronounced mildew odor, the bed was like sleeping on a board, super hard.And a window - “a window” combo AC / Heat unit cycling on and off every 5 mins, rattling all night.When I expressed my views to the desk agent? Who now I’m sure was an owner or Manager-She took it VERY personally, and was super defiant and defensive.Telling me, to “never stay here again”Haha, as if I’d want to?It’s over priced, way over priced.And if you want a “motel” which is what this is.Then there are cheaper options available, in the immediate area.
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November 2023 by camelia singh
Excellent location, we had the suite which was very big. The place is clean, and there are refills of tea and coffee every day. It would be great if water bottles were provided on a daily basis, not only on arrival. At reception, there is free coffee, tea, and water, and also free popcorn, which I have never seen offered before in a hotel - nice touch on that!The pool is clean, and towels are offered. However, for sea towels, you need to pay $5, which is not refundable.
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October 2023 by Shannon Estrella
Great location. Clean clean rooms with comfy beds!! Covered parking was great. We stayed on the north side and all was accessible. Next family vacation we are definitely staying there. Thank you for the hospitality.Rooms: Super clean and all animenties.Nearby activities: Beach, food and bars within walking distance.Safety: Well lit, felt safe and welcomingWalkability: Everything is within walking distance.
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October 2023 by Kimberly Smith
In Response to the reply on my review. It wasn't the fact that you wouldn't let me get the refund. It was the fact that I was ignored. You could've offered me 50% off next stay for one night. Something better than 10% and the uncaring manner was a major turnoff. The only person who was friendly was the guy who checked me in. I felt annoyance and lack of empathy from John Jr. You lost a lot of business because of this one transaction. And you need to understand that.I only gave it two stars because of it's location. The help from the management was horrible. I had a family emergency and I called them BEFORE my flight or check in that day letting them know. AS soon as I knew there was a change, I called. No one called me back. I called back and spoke to John Jr. I was told there's nothing they can do. I asked for a night to be credited towards another stay, I fly to Laguna every month for work. Nope. I got there and asked for a call from John Sr. (he was in the back office when I checked in) He never called me. I called back the following day and spoke to John Jr again. Nope, they are not willing to do ANYTHING for me.They just did not seem to care that a possible returning customer needed to change the reservation by ONE NIGHT. I still came and stayed the other two nights. I didn't cancel all together. It was completely unfair and unprofessional in my opinion.On another note, the doors/windows all face this courtyard. I thought that would be nice until I realized people can see directly into your room. I ended up closing the blind most of the time I was there which isn't fun sitting in a hotel with the blinds drawn in the middle of the day. There's a BRIGHT LIGHT right outside the door that shines directly into the room at night. So there's not complete darkness when trying to sleep. The fire place didn't work properly either. The shower was fantastic and the location. That's about it. Management and overall happiness of the room; I was not impressed.
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September 2023 by Kim P.
This place is run down wood rotten in hall ways, rod iron broken, rooms dirty carpet, Side walk and step dirty, There is nothing clean or Luxury here. Gate to pool area falling apart not safe.
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August 2023 by B K
The room was musty, and the card door locks are out...maybe the key way is better, I'm not sure but with locks on all the outside gate also out of commission it's clear the place is ready for some rehab.