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August 2023 by Chef L.
On Thursday, August 17th, I made a cash deposit of $997 to my business account in 2 increments of $700 (20 dollar bills), and $297 (20s, 1 $10 bill, 1 $5 bill, and 2 $1 bills). The machine ate my cash, and told me it couldn't complete my transaction. I called, filed a claim, and was told that this should solve itself during processing. I was further told if I didn't see the money in my account Friday morning, that I would need to call back and I could be provided with a "provisional" deposit of the same amount that was taken from me while the bank works it out. It would be greatly appreciated if the bank could give me solace by returning my funds and also accounting for the additional $297 it stole without acknowledging it on the receipt. This is unacceptable.
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February 2023 by Peter A.
My mother died in December, and she had her main bank account with US Bank. She had been using the Rossmoor branch that closed, so I went to this branch to deal with the stuff around her death and estate.They were super helpful, did all the necessary paperwork relating to my mother's accounts, and gave me advice that proved to be quite useful. I was very happy with the customer service, and plan to keep doing business with them.
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August 2022 by Jim Croft
Bank location has been closed for a week now, although site says open
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January 2022 by Adrianna V.
This review is for Azadeh Shakeri who helped me open a business account recently. She was outstanding! Very kind, patient, helpful and thorough. I felt one hundred percent supported throughout the process! Thank you Azadeh!
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November 2021 by ShawShank0088
If you are not open on Saturdays, have the decency to change your hours online so your customers time won’t be wasted!
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April 2021 by Helena Y.
Think seriously when sign up bank app, my accounts were hacked via WiFi while I was on the phone. U S Bank denied and did nothing. U S Bank linked to Zelle. Be carefully!
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January 2021 by Francis C.
Gina Lopez helped me with a wire transaction and notary today, she was very helpful and made everything go smoothly. Pleasant customer service really helps during these stressful times. The employees of the branch have to follow bank policy. But being nice doesn't cost any more. I felt so much better about US Bank today, thank you Gina.
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September 2020 by lyn solomon-linville
Always helpful friendly tellets
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March 2020 by Tyler S.
This branch closed during the coronavirus pandemic, Even though banking is a critical industry and they should be open! They had a phone number for customers to call. I called them and there was no answer, including voicemail. Then I called them the next day and there's still no answer. This is why people panic during pandemics and worldwide crises!
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March 2020 by Emil Olson
Limited parking ...really nice people
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July 2019 by Greg S.
Generally these guys are helpful, but today their on line systems are down and to get a copy of my statement that I need for an end of June report it will cost $6. I explained the only reason I needed it was because their on line banking systems are down. No matter, it's 6 bucks. Can't think of a better way to chase away customers. But hey, they will make 6 bucks. Speaks volumes.
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February 2019 by Nathan T.
Visited the Lafayette branch of US Bank today with mortgage related questions. Jason went out of his way to be very helpful even calling the mortgage department for me and making sure I got on the phone with them. Very helpful and much appreciated
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June 2018 by Zahid Ahmed
Never thought I'd review a bank branch but as a small business owner to branch has really stood out. I've been in other US Bank branches over the years, and even other major competitors, and the team here is always super helpful. They regularly go over and above in their service. They don't push me on services or try up upsell me. They keep it real and get the job done in a nice professional manner. Seriously a pleasure to work with.
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March 2018 by Theresa S.
This is my home branch. They are good at calling me to see if I need any of their "products" but they cannot call me when the back office decides to pull $60K+ out of my account after I was told at another branch the checks I was putting in were fine. A phone call from my home branch that they were doing this would have been nice. I was told by the Concord branch, it was the back office at Lafayette who made the decision to pull the money out of my account. See below for an explanation. Their back office district manager lied to me, and said nothing was returned on my account. Sure enough, three credit card payments were. Not sure why Kalvin felt the need to lie to me! Can trust USBank as it seems that they hire liars. [Edit: Just talked to Kalvin, he claims he did not lie. What he did do was not look back to the day of the original deposit to see if anything had been returned. He did not take the time out to call someone else and see if this happened. So not a liar, just incompetent and not willing to actually do a good job. And I contend if you tell a mistruth because you did not do your job correctly, it is still a lie.] My post for the original incident: Anita and the tellers are kind, however, management does not stand behind the decisions their tellers make, nor stand behind them when a mistake has been made. This is not my branch, but it is the closest one to me. (I am not at this branch, because when I asked the branch manager to transfer me from the horrible Safeway branch, that I was moved to when the Lucky's one closed, would not assist me in getting my account changed to there. It was only when the Safeway one made a HUGE mistake did I insist on getting moved to Lafayette.) I was told that the mistake that was made this week was because the Lafayette back office kicked back a deposit that Anita confirmed, and as I asked at least three times, told me there was no hold on it. There was NO notice on my receipt that there was a hold, and I am staring at a screen shot of my account online and it shows the full balance was put in there. Only to be pulled back by Lafayette, or at least that is what I am being told. I am so angry right now...and it is a Saturday, so of course I cannot talk to Kalvin, the district back office manager, who assured me yesterday NONE of the payment I made on various credit card accounts had tried to clear, so they would be paid. Well, I am not sure what system Kalvin was looking at, but now THREE...at least...of my payments were returned from USBANK. $27 return fee from the credit card company, and another one, and another one. OH, not to mention all the interest too. Yep, interest on over $10K worth of payments being made. Not to mention MY TIME!! I have gone to the branch twice, on Thursday when I noticed USBANK stole money from my account (if you tell me there is no hold, and you tell me you verified the deposits, you show it in my account online a my balance, and you have NOTHING printed on my receipt of a hold, then you STOLE my money when you pulled it back out of my account without EVER CALLING ME AND TELLING ME THIS NOR SENDING ME AN EMAIL). Now some of you might be saying "Well, you must have deposited checks that bounced." Nope, not at all. These checks were from a well known insurance company. In fact, I was receiving checks from this company for 18 months, not of this amount, but from this company. USBANK has images of all of these. But USBANK decided it was better to screw over a customer. Sure, USBANK will make me whole eventually. They have to because they know they are wrong. But why the heck did Kalvin tell me there was no returned items. What system is he looking at? Is anyone at USBANK actually doing their jobs? They will make me whole again after I have to spend lots of time printing up statements, redacting all other information from those statements, totaling up the amounts, figuring the interest I was changed, figuring out how much they own me for my time...this will all take time. I will have to wait for them t
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January 2018 by Brian C.
I'm so frustrated with this bank!! Over a year ago I stopped using us bank. Unfortunately I accidentally charged something to it back in October and ended up over drafting by 2$. For 2 months I had been getting over draft fees without any receipt of mail, phone call or email. Now I find that I owe almost 200$!! A courtesy notification of my overdraft would have been really nice a few months back!