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March 2024 by C B
Friendly staff. Decent selection.
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March 2024 by Dorian Liepmann
The staff at the Lafayette Pet food Express are wonderful.
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February 2024 by Alison Grace
I’ve been going to this location every week for months. I hadn’t had any bad experiences here. But today, I went in and an elderly white male employee who was bald with thin gold framed glasses said something very rude to me. I’m an Asian person, and he came up to me while I was shopping and said “You know, we’re the top shelf of pet stores” and I said “oh ok thank you” and he said “if you’re looking for something cheaper maybe you should go somewhere else”This was unwarranted as I was just shopping there as I usually do. I can’t help but feel like there was racism behind his intent.Very disappointing
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January 2024 by Tim Sharp
The manager and team at this store are amazing. They remember customer names(and more importantly, pets’ names. And they really know their products - making recs on foods to try if your dog is having any issues. I’m really grateful to have them so close to where we live.
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November 2023 by Randy B.
They have only "gourmet" / healthy options for your pets, which is great. You won't find Kal Kan or Purina here. I'm not a fan with its cray-cray high prices. Service was excellent. We just stopped in (while walking by) to buy a can of dog food, which we occasionally give for a change to our pooch instead of fresh chicken, rice, and veg. We were looking for Merrick's, which they do not carry. Instead, he directed to the cans that were priced $3.50-$7 per can. We got one, and ran for the hills.Small stuffed animals for $16? Nah, I'll take my Amazon all day.I won't be back.
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September 2023 by Shala M.
Love this location. Everyone is always helpful. Good recommendations. Store is clean and well stocked
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August 2023 by Barb Pelletreau
Love Pet Food Express … helpful and knowledgeable.
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July 2023 by Kristina McCann
I chose my dog's food after talking to an associate here. They didn't steer me to the most expensive stuff. They gave an honest opinion. I like that 'buy 3 and get one free' - forces me to stock up and not run back and forth too much. They always help with my bags and it's never a long line to pop in.
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June 2023 by William Beyer
Great helpful staff everyone we go in, very friendly!
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April 2023 by Holy G.
My first time here in this store and I must say the customer service here is Awesome!! The employee, Chris, was extremely helpful and knowledgeable about all the products (Open Farm) I asked about. She was super friendly and gave me great suggestions! She even introduced me to special sales programs that the store was offering without me even asking or knowing about!!! Will definitely be a regular customer because of her!!! Thank you Chris for all your help!! You're the Best!!!
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April 2023 by CHRIS BALL
My dog loves when I shop here. The staff is friendly and I feel reassured that they are selective in the products they stock the shelves with.
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November 2022 by Joe Schultz
Very friendly and knowledgeable staff. Great selection.
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October 2022 by John M
The people are so nice here. They have a good selection of treats and they are always willing to help
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July 2022 by Christine M.
I love the Pet Food Express in Lafayette. It is always busy when I go and it's not hard to figure out why. If not helping others, staff always greets customers when they walk in the door. They walk with you to the product you ask for and carry your purchases to the check out desk. Sadly my dog was diagnosed with lymphoma and optimistically given 8 weeks to live. After receiving the diagnosis I needed to buy soft pate canned food for him because he lost interest in eating. The one who has helped me the most often is Chris. From day 1 when I told her the sad diagnosis she talked to me about her experiences with her seriously ill dogs and made several recommendations of what to feed him. She was right, most of her recommendations my dog ate right away. Shortly after he passed I called Pet Food Express and asked to speak to Chris to tell her that he had passed away and I had several cans of dog food not eaten and a new recently opened large bag of kibbles. She told me to bring them down and I could get a credit for the unused canned dog food and that the open bag of kibbles would be donated to a shelter. I asked when she'd be working and she gave me her schedule. When I arrived she saw me and helped me right away. I was relieved that I picked a week day and time when I figured the store wouldn't be too busy. I thanked her for assisting me right away and not having to wait around the store looking at all the fun dog products and feeling the tears overflow once again.
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May 2022 by Clarissa S.
If I could rate this 10 stars I would! I showed up last night 10 minutes before closing and desperately needed to wash my dog because we took a wrong turn on our hike and were treading through thick weeds. I had thought I was too late and would get turned away, but the staff was very welcoming. I'm a new dog owner and upon washing, there were several ticks. Chris came over to see if I needed anything, and seeing that I was a bit distraught, thoroughly helped me remove all the ticks and provided a special wash that would help too. She was very patient with me and very helpful. I was met with only kindness even though I had kept them 20 minutes past closing. I experienced a similar situation on a previous visit where Chris and the staff were extremely helpful in helping me pick out dog food and toys for my new pup. There is a lot of learning being a new dog owner and having Chris and the team guide me along the way has made it a lot easier. I really won't go anywhere else!
