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July 2023 by Inverleith F.
First I have to say that it's really a gift to have a small department store in Lafayette and Moraga to shop from. It's not enjoyable going to the mall or shopping areas these days. For this, i'd give 5 stars.The staff, in my experience is also a 5. They have always been courteous to me and I always find something to buy albeit not from the "older" section. Although back in the day, I could always find a pair of pantyhose for those corporate parties.As others have said, I like the selection of items. Great gifts for parties and the free gift wrapping make McCaulous a local favorite.Being retired now, I wanted to pick up some fun work and went in to apply for a job since their Hiring sign has been up for some time. Heck, if they hire young kids, why not me?It was clear that they had no interest in me from the moment they looked me in the eyes and had me complete their one page paper application on th spot. The manager that day looked briefly at my application and said the manager would call me back the following week.Well, I had to call three times before speaking with a manager. When I asked about my application , she said that she didn't think that they were hiring. Um, then why is the hiring sign still up.So, there are big problems here. 1. Why do you need my address? and 2. Why do you need to know how long I have lived there? As I mentioned these areas to the manager, I explained that these questions lead to bias. She seemed to understand and said she would share my concerns. I stated that my intent is not to cause a problem. My intent is only to share my perspective and advice and hope that there would be change. She let me know that Mr. McCaulou has been running the business for over 40 years. I said that it shows. Practices have changed you know. Next time you are shopping here please look around at the staff. I'm a 60 yo Asian woman who just wants to work, and even weekends but I don't fit their criteria obviously. I'll still shop here about once or twice a year but will always be disappointed that they are not inclusive and have a bias that hopefully is unconscious.If management is reading this review, please look at how you are hiring and come out of the 60's in your HR practices.
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June 2023 by Kathy S.
A reliable store for our basic needs. Great shoe Dept in Lafayette. And more and more updated fashions in the women's Dept. It will surprise you. Well worth going there first, before venturing to Broadway Plaza. A time-saver, easy parking, and good to support our local businesses.
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January 2023 by Yvonne K.
This store never fails me. My go-to place for the cutest baby clothes, kids clothes, trendy items for me, etc. The buyer really knows what they're doing. And the prices are super reasonable. If you can't find what you want for the price, wait until they have a sale or use one of the coupons they mail out. I have never ever been disappointed!
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November 2022 by Matt Bonneville
Good selection of brands and you're spending you money locally. Deals can be found on the sale racks.
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November 2022 by Johanne D.
I love this store. I am not sure why people are bashing it so much. We are so lucky to have this gem of a store. It's like taking a step back in time. They may not have everything I want there but I always find something that works for me or my grandchildren. The children's section is very good and my granddaughters love the collection of clothes. We always find something for them. The staff is so pleasant and they do everything they can do for you. They have a nice selection of cosmetics. You might even find a decent pair of shoes here. Btw the men's department has nice selection of athletic clothes. I value this store because I detest going to Walnut Creek. I support this store at every opportunity. I fell we are so lucky to have this kind of store in our community. There were rumors floating around that they were going to tear down that shopping center and put in housing, I'm not sure what would happen to the McCaulou's and the other stores, let's hope this does not happen. Please support McCaulou's by patronizing them while they are still in our community. I do agree about the bathroom issue people have mentioned on this site. I had a problem with a very mean women when I asked her about the bathroom. I guess they don't like people going into their bathroom. There are public restrooms in the courtyard area. Mc Caulou's needs to correct this issue. One last comment, Yes, the lingerie department could be spruced up a bit to be a bit more current. I still love this store. Just happy to have it here in Lafayette.
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October 2022 by Elizabeth Salen
Great local clothing store. Much nicer than big box stores or internet shopping.
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September 2022 by Donna R.
The female employees at McCaulou's in Lafayette have been harassed for years by middle school boys who go to the store at the end of the school day. The boys enter the store, speak and behave threateningly, (racial slurs), throw clothes around and refuse to leave. A woman in a walker has been knocked over in the past. Store patrons feel the need to intervene. If local police have refused to intervene, the store employees need to lock themselves in the store moments before they expect these kids to arrive. When the kids arrive, employees need to call store management to inform that they do not feel safe and will not unlock the store until the kids are removed. This problem is for management to deal with. Why not have an armed security guard begin a shift at the store before school lets out ?
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September 2022 by T M.
This is an odd store. They have a somewhat random variety of clothes, from inexpensive teen/surf type brands to some better known women's brands (NYDJ, etc). Nice assistance in the makeup area if you like one of the few brands they carry. Lingerie department seems VERY old fashioned (think lots of granny panties) Friendly staff
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August 2022 by Noelle S.
Not very friendly at all. Came in 2 hours before closing which girl your store should be open. I was with two of my friends just looking around the store. I understand the frustration the staff might have here with young people . I normally go to this store with my grandmother and it definitely caters to a older crowd for the most part. Usually when I am with her they don't ask me as many questions. I get that the staff might be a little uptight because they have crowds of middle school kids around this area constantly. I've recently been told that they have been denying them at the door. The staff here just has to much to say, always pushing buttons . I brought my younger cousin here because she needed clothes for a funeral . She does not like wearing dresses, but the woman working in this section kept commenting on how the black top she picked out was not funeral appropriate. It was literally a all black top. Poor thing. She kept pressuring my cousin (who was 12 at the time) to buy fancier clothes and more dresses. She felt so uncomfortable! The first time I went here with my friends they felt profiled. We were gestured by three different staff members to basically leave the store . They kept telling us "if you don't know exactly what you are looking for I can't help you... I suggest you leave soon we are closing" ... they closed in two hours . Seriously. My guess is they thought my friend and I were stealing ? Honestly it felt very targeted. My friends and I agreed it seemed like they were treating us very differently than they treat some other costumers..... My friends just wanted to look around the damn store .Seriously the workers here are entitled and very opinionated which is not always needed please! Snotty and Rude service , quintessential Lafayette.
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May 2022 by Gina P.
Large variety of reasonably priced styles and sizes of men's, women's and children's shoes and clothing. Great for gift shopping. They wrap gifts for you on site! Conveniently located in the vibrant and low-crime city of Lafayette. Steps away from Peet's, bagels, Whole Foods, restaurants, and small shops. Lots of on-site parking, too.
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April 2022 by Berenice S.
I have been shopping here for over 20 years and have never had a negative experience. Everyone has always been pleasant. They even offer complimentary gift wrap for merchandise over $15, which is super convenient!
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April 2022 by Trude H.
I will NOT support a business that treats people and children like this: I couldn't believe my ears today when a nice mom with a 2 week old baby in a stroller and a 6 year old child asked the sales rep in the lingerie department if her child could use the restroom and the rep gave her a million excuses, including telling her to go to another business. She was shopping in their store!! She acknowledged that she knew that it was an employee restroom but that her child was visibly squirming and needed to go now. I finally spoke up and said that I would never shop in the store again if they didn't allow her child to use the restroom. I couldn't believe that the rep (old enough to be a mom and grandma herself) was so cold hearted!! She didn't even want to call the manager but finally did and the manager didn't even come over to address the situation. The rep told her to go find the manager!! It was disgusting. Come on people! This is exactly what is wrong with California!!
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February 2022 by Cameo Gore
If I could give zero stars I would. Incredibly rude customer service and after spending $200 would not allow me to have a piece of tissue paper for a gift. I wonder where kind customer service has gone these days.
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February 2022 by Mandi K.
I always stop by here when I am in town visiting family and friends. I swear when I lived in the Bay Area I took it for granted. But now, I find something that is great to purchase each time and at a fair price. They have a wide variety and not just the standard item you'd find at a big chain department store.
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January 2022 by Thuthuy Phamle
Even though this is a chain department store, I feel like I am shopping at a small neighborhood business whenever I am here. The store sells similar products as a small Macy's, but it offers more personalized services like free gift wrapping, shoe fitting, and local clothes/sports gear. I can depend on finding quality products as well as unique gifts for my Christmas or birthday shopping year round.
