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January 2024 by Annie Z.
Good experience. Kind and helpful front desk staff, responsive to phone calls and questions. Almost an empty building and not a huge selection of cars in house but they seem to transfer cars from other locations all the time. Good clarity on policies. Cars clean, in good condition, sanitized and smooth driving.
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September 2023 by Dmitry Fedorov
Just a few facts:1. I reserved a Standard SUV size car(Ford Edge or equal) on the Costco web site almost a month before the trip. We travelled by plane to CA from another state so we had some baggage and two car seats, that's why the size of the car was crucial for us and I made the reservation in advance.2. When we landed at the CA airport I received a voice message from the Enterprise manager that said about the amount of my payment for the reservation, and it was exactly the same as in the confirmation email, so everything went as expected.3. A few hours later when I arrived to Enterprise office, I was told that the car I'm picking up is Kia Soul. Kia Soul is subcompact SUV car, for the price of Standard SUV.4. I refused to pick up Kia Soul and some time later the manager offered me another car - GMC Terrain, which is Small SUV car and isn't equal in size to the Ford Edge. I was very limited in time and it was obvious there were no other cars, so I had to pick up a GMC. The interior space of GMC wasn't enough to fit our needs. I was charged the price of a Standard SUV car.5. I emailed a description of what happened to Enterprise Customer support about two weeks ago and only got confirmation that my email was redirected to regional office. That's it.
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July 2023 by Nichole S.
Had to rent a car cause my car was in the shop. They were quick and efficient. No issues renting or returning. They even took me back to the repair shop after I dropped off the rental to pick up my car.
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June 2023 by D L.
Enterprise in Lafayette was the best car rental experience I've ever had. Marcy Zamora helped me and was so quick and friendly. She was also super patient when I was trying to decide between two cars and also was really accommodating and kind about a last-minute change I needed to make. In a world where most car rental places are unfriendly, and impersonal this one really stands out as an exception. Thank you in particular to Marcy!
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February 2022 by Susan C.
This is a great location, but they are currently closed, as of February 2022. I was sent to the location in Oakland or Walnut Creek. Would be great if they can reopen soon!
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December 2020 by Joseph F. Govednik
Car ready when promised.After several days of driving, light came on. A replacement rental car was promptly delivered.Thank you Enterprise!
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September 2020 by Valerie Moyer
The customer service here was excellent. My rental was very clean and drove smoothly. I highly recommend Enterprise.
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March 2020 by Heidi Spamer
Good cust service
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March 2020 by Dee W.
This location is the best. I highly recommend this location to everyone looking for rental car. Great service and great experience with the car for our road trip.
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December 2019 by Kristina M.
As easy as you want it to be. Zero complaints. No line, this location is SO small, I highly recommend choosing it if you have options between local locations!
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December 2019 by Chris Smith
Car in poor and unsafe condition. Grinding and thunking noise when braking. Warning lights on dash. When called manager Manny, he said, “Oh low tire pressure lights come on when the weather gets cold. And the an obstructed front radar warning light comes on when I drive too fast”. REALLY?! Also they misspelled my name on the contract (to where they can’t find it when I call them). I asked them to change the misspelling so my private car insurance covers me if anything happens and I stayed 10 minutes longer for them to re-enter the correct name. I called 1 week later and correct name is still not in their System. Poor customer service.
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November 2019 by Page Larkin
Had to use Enterprise due to a car probelm and a wedding - it was top flight. No problems.
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October 2019 by Miss A.
I was refused service, even though my city's Enterprise didn't have ANY CARs that day. I cannot believe that Enterprise left me car-less due to a policy that they won't rent to a person that lives in another (closeby) town. I explained to them that my car was in the shop and my city's Enterprise didn't have any cars to rent and the man at me YELLED at me, made me feel unwelcomed and said "that's THEIR PROBLEM!" What happened to teamwork and helping your neighbor? I bet you wouldn't want to be left stranded one day and treated as if I was illegal alien!!!
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September 2019 by Eric MacLaurin
Best location of the best car rental company! One of few in area that honors weekend specials.
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August 2019 by darren hall
Darius was very professional and courteous! I will definitely be renting from Enterprise in the future.
