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February 2022 by Nova Loz
Dan was amazing! Great customer service and extremely helpful! He made sure I was taken care of and made my day :) highly recommend him if shopping here!
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September 2021 by Jacqueline F.
I like this Chico's and yes, it's the location closest to me in the East Bay. The women who work there are totally nice, they greet me and are quite helpful and I really appreciate it. My issue is that they don't have the longer pant sizes in the store and I'm used to being able to find them. My issue is that I placed an order and the pants ordered were an R (regular), not an L (long) as I requested. Also, I was given a larger size to try, and when I was skinny (many moons ago) that was how I got around the issue. I now have curves and the extra fabric doesn't hang down like it used to. Also, I have long legs, have always had them so my fear is to have pants that are high waters or could be. I don't have that problem with the longer pants, which is why I ordered them. Next time, I'm going to go to the outlet, something I was trying to avoid, so that I can try on and buy the long pants that I want. The good thing is that I could return the pants and get my money back at the store. But that was something that I didn't want to do. Next time I'll order the pants that I want online so that I get the size that I want.
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July 2021 by Noemi M.
Always it's a pleasure to come in here, today I had the best two sales a girl could ask for as I finished up the register was busy so my sales guy and girl provided Amazing service, store is immaculate clean well organized , fitting room also very clean, great inventory, I went to pay I get online, I see the customer that is at the register is going to be a while there are several transactions happening, the sales guy quickly sees what's happening jumps onto the second register to assist me so I could check out and this manager steps in and says no she can wait for the register, I could see the sales guy just wanted to help but she said no again, I was to wait she was not allowing him to use the register, so I decided I really didn't appreciate this treatment so just left, I told the sales guy thank you so much however please put everything away, sale lost for Chico today $250, I will come back when people are in a better mood, the one thing I don't appreciate is bad behavior when I am enjoying a day of shopping.
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July 2021 by R. Amaro
Wendy was friendly, complementary & fantastic in helping find many things.
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June 2021 by Ann G.
I have shopped at this store for many years.I have bought a lot of cloths here and even modeled their clothes for club fashion shows. I have also gotten gift certificates for friends there. I modeled some cloths just before the pandemic. I bought a cute pantsuit. I only wore it one time. I washed the blouse. It had holes in it. I took it back today. They said it was too long and I wouldn't get anything back. That will be the last time I shop there. Wendy, I am very disappointed in you! Ann Gates
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March 2021 by Madelyn Miller
Chico's is a great place to shop. So much variety for colors, tops and bottoms. The staff is very knowledgeable about their merchandise, sizes and options. Love shopping here. Thank you.
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January 2021 by Annie Fraley
Marni and Jacque were so much fun and so helpful! They made my shopping experience so pleasant! I love the jewelry at Chico’s and they were having a great sale ! I totally scored thanks to these two ladies!
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July 2020 by Amy Palmer
I found Chico's last week while looking for a nearby shipping store. I ended up in this location twice that day and I don't even want to tell you how much I ended up spending, but the value of the multiple bags of clothing and jewelry I went home with far exceeded my expectations. The quality and design of the shirts Marnie helped me pick out were so great that I bought a couple extras as gifts. Mom was thrilled to receive her "just because" tank and bracelets today. The bracelets even came in cute little gift bags. And the best part, everything was on sale! And there was a sale, on TOP of the clearance prices. For my first time shopping here, I think I fell in love! I'm mostly an online shopper, and this store made me rethink the way I buy clothes. The personal, non-pushy interaction with my girl and also the manager (whose name I forget) made it feel more like I was out shopping with a stylish girlfriend than asking for help from an industry professional. Marnie made shopping so much fun!
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February 2020 by Kim B.
I'm surprised by reviews I read because I thought the Lafayette Chico's was great place to shop. Marnie was very friendly and helpful and I found several cute items including a really cute lighter weight rain coat that was 40% off the mark down price...a steal for something that I will wear to work almost every day in San Francisco! There is parking in the back which is very convenient. I'd shop at this Chico's anytime. Compared to the SF location where some of the sales people have a bit of an attitude, the ladies who work here were friendly and helpful.
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August 2019 by Yvette McCullough
Small. Not much inventory.
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February 2019 by Bahram Moeenziai
Excellent customer service and unique selections
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September 2018 by Deardra M.
Shop here at your own risk. They failed to give me a receipt for my cash purchase. Realizing that I didn't get a receipt, I called the store 20 min later. The clerk took my email address saying she'd email me the receipt. I never received the receipt. What kind of busines operates this way? I'll never shop here again.
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August 2018 by Stephanie Newton-Karnes
Danielle was fun and had a great personality. She was very helpful too😊
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July 2018 by Judi R.
Beware of shirts made of 60% cotton and 40% modal. In the past 18 months, I've purchased 6 of these shirts, and now they all have small holes where they rubbed against the button on my jeans. The last 3 purchased lasted less than 4 months. I wrote to corporate and here is the response I received in part: "We understand customers are drawn to cotton knit fabric being used in the past few seasons throughout the retail industry for its softness and lightness. The fabric is thinner than standard T-shirt cotton knit to achieve this affect and therefore, more delicate. Over time, in areas the fabric is rubbed against a counter top or the trouser button or belt buckle, wear may occur. Chico's strives to provide the highest quality fabrics of this kind to minimize wear, as much as possible." They also said that they hoped I would be pleased with future purchases of this type of fabric. No, there will be no future purchases.
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July 2018 by Amy Nichols
Well, my Forever 21 days are over, and I am more into this these days. Chicos almost always works for my no-longer-Juniors fit and fashion. 😂 Staff here are fantastic - they really know how to find the right stuff for your body type and aren't pushy. I wait for sales, then buy a bunch, and always leave feeling like I got a deal and will look great wherever I need to be.
