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February 2023 by JPM
Worst branch ever
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December 2022 by Janet P.
Worst service ever!!!No staff to help!Over 2 hours were needed to make simple IRA withdrawal.Manager talked personal with a client for over 45 mins while I waited to be helped. Then complained he did not get lunch!Client in waiting area said he always has the same problem. Long waits, no employees to help, and the employees on had have limited knowledge. Withdrawing all funds and taking them to my business bank that provides stellar service ... First Republic in San Eamon.
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August 2021 by Whitney M.
This branch of bank of the west canceled my current debit card by "accident" then sent me a new one by mail... rushed... it was sent to the wrong address and then returned. It's been TWO WEEKS since I've had access to my debit account. I have a two month old baby that I can't buy diapers or formula for and Lafayette bank of the west won't even answer or return my calls. I can't even pay my bills because they are all paid through my debit card. This branch has really truly ruined my family's life this past month.
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April 2018 by Bernd P.
I am a long time (since 2010) customer of this Bank/Branch. I keep an average balance of 14K in my checking account and clear about 100K through my account on a monthly bases. On Monday a check for 40K from Wells Fargo Bank was deposited into my account and as of today the hold is 4/25. This is the second time this happened. The Bank Manager told me she will release the check but has neither done so nor even called me to tell me that she could not, very bad customer service for a long time customer. Unfortunately I gave the IRS this account number for Tax refund deposit, otherwise this account would be closed as soon as I have moved all automatic deposits to a different bank. What a shame........
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December 2017 by Christina Alba
The Bank of the West in Lafayette is one of the few local community banks that still speaks to you in person. You have the customer service, attention and detail that is missing from new school banking with the technology that makes online banking easier, hence the best of both worlds.