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March 2024 by pat byrne
Same store and could find what I needed. Many ACE Hardware stores move items around. Lafayette store is not my regular Ace that I go to. Stopped there when I was traveling thru Lafayette and found plumbing tool I needed.
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March 2024 by Merinda Chastain
Way to expensive
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March 2024 by Hans Hiller
Great selection of grade 8 bolts and lawnmower fuel.
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March 2024 by Michael Rosenblum
When I need an item in a hurry, great place for a quick trip. They now carry Benjamin Moore paint, with faster service than the more distant paint store.
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February 2024 by A F
Went there to get window screens done. They told me the wrong instructions for measuring TWICE, then I gave them an original to make an exact copy of, and they omitted the window screen latches, which means the screens are useless. I called about this and they put me on hold and then hung up! I would give them one star for customer service with window screens. I'm giving 2 stars in this review, because they have other items available and other representatives who have been friendly.
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February 2024 by James Masi
Great variety of tools, organized shop and friendly service.
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December 2023 by Sandy W
Well organized store, friendly and helpful staff. This is a bit far for me, but for items not at my hometown ACE Hardware this will be my next choice.
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November 2023 by Mr Lastname
Good variety of products. Very helpful employees.
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November 2023 by Graham King
I recently had a very unpleasant experience at the Ace Hardware store in Lafayette, which was unfortunately escalated by the store manager, David Guerrera. I was seeking fair treatment for an issue I encountered, but Mr. Guerrera’s response was far from professional. Instead of assistance and understanding, I was met with a raised voice and a pointed finger. This display occurred publicly, leaving me feeling disrespected and shocked. It’s disheartening to witness a management style that lacks basic customer service skills and professionalism. I hope the store re-evaluates its approach to customer service to ensure that no other customer has to go through such an unwelcoming experience.
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November 2023 by Graham K.
I recently had a very unpleasant experience at the Ace Hardware store in Lafayette, which was unfortunately escalated by the store manager, David Guerrera. I was seeking fair treatment for an issue I encountered, but Mr. Guerrera's response was far from professional. Instead of assistance and understanding, I was met with a raised voice and a pointed finger. This display occurred publicly, leaving me feeling disrespected and shocked. It's disheartening to witness a management style that lacks basic customer service skills and professionalism. I hope the store re-evaluates its approach to customer service to ensure that no other customer has to go through such an unwelcoming experience.
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October 2023 by Josh G.
Exceptional service and good selection. One of the better hardware stores in the Lamorinda area
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September 2023 by Dan
Great service and a wide selection of stuff. This place has been around for a long time, and they really do specialize in providing great service. They are often crowded, and they have only limited parking; so you may need to be patient. I have done multiple internet orders where I paid ahead of time, and then just picked up my stuff. Once I required a refund, and they did it unusually quickly -- it showed up at my bank within a couple of hours.
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August 2023 by Dan Quine
Small but excellent hardware store. Lots of variety, covering paint, electrical supplies, many screws and bolts, and even a small amount of lumber. The staff are very knowledgeable and helpful, it has the feel of a friendly local hardware shop, not an anonymous big box store. Recommended.
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August 2023 by Ben E.
I can't say enough good thing about the gentleman helped me with my problem hanging a heavy LED from the garage ceiling. I wished I have asked his name so I could add it to my comment. Hands down it beats you know what out of HomeDepot. TOP NOTCH. Ben
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July 2023 by Thomas Baygents
Totally price gouging Lafayette residents. Sure I get it ..pay a premium for being the only guy in town but not 2-5x over msrp. Ridiculous I’ll goto Oakland if I want to be mugged.